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<div class="WordSection1">
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="punctuation-wrap:simple;text-autospace:none"><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:46.15pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:10.0pt;font-family:"Times New Roman",serif;mso-ligatures:none"><img width="491" height="153" style="width:5.118in;height:1.5902in" id="Picture_x0020_2" src="cid:image001.png@01D96BBC.35101390"></span><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:2.0pt;margin-right:20.5pt;margin-bottom:0in;margin-left:6.4pt;margin-bottom:.0001pt;line-height:116%;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Arial",sans-serif">Have you recently provided great chat reference service to an<span style="letter-spacing:-.35pt">
</span>Answerland patron? Or do you know someone who has?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:.5pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.5pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:11.4pt;margin-bottom:0in;margin-left:6.4pt;margin-bottom:.0001pt;line-height:116%;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Arial",sans-serif">Show your<span style="letter-spacing:-.6pt">
</span>Answerland colleagues that you value the customer service we all provide to our statewide patrons with a nomination for<span style="letter-spacing:-.6pt">
</span>Answerland’s Notable<span style="letter-spacing:-.15pt"> </span>Transcript<span style="letter-spacing:-.6pt">
</span>Award.<span style="letter-spacing:-.6pt"> </span>All chats from March 1, 2022 or later are eligible.<span style="letter-spacing:-.2pt">
</span>You can nominate your own or your co-workers’<span style="letter-spacing:-.4pt">
</span>sessions. Eligible nominees are<span style="letter-spacing:-.6pt"> </span>
Answerland volunteer library staff or partner library staff who staff any Answerland queue (Public,<span style="letter-spacing:-.6pt">
</span>Academic, Law,<span style="letter-spacing:-.6pt"> </span>Answerland General, Cooperativa en Espagnol)<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:.35pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.5pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:50.55pt;margin-bottom:0in;margin-left:6.4pt;margin-bottom:.0001pt;line-height:116%;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Arial",sans-serif">As a reminder, the<span style="letter-spacing:-.4pt">
</span>Answerland Quality Team uses the following rubric as a guideline in evaluating chat reference transcripts:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:.5pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:14.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:.05pt;margin-right:0in;margin-bottom:0in;margin-left:43.25pt;margin-bottom:.0001pt;text-indent:-18.05pt;mso-list:l0 level1 lfo2;punctuation-wrap:simple;text-autospace:none">
<![if !supportLists]><span style="font-family:"Arial",sans-serif"><span style="mso-list:Ignore">●<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">A cheerful, welcoming tone<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:2.35pt;margin-right:0in;margin-bottom:0in;margin-left:43.25pt;margin-bottom:.0001pt;text-indent:-18.05pt;mso-list:l0 level1 lfo2;punctuation-wrap:simple;text-autospace:none">
<![if !supportLists]><span style="font-family:"Arial",sans-serif"><span style="mso-list:Ignore">●<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">A good reference interview (asking clarifying questions)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:2.35pt;margin-right:0in;margin-bottom:0in;margin-left:43.25pt;margin-bottom:.0001pt;text-indent:-18.05pt;mso-list:l0 level1 lfo2;punctuation-wrap:simple;text-autospace:none">
<![if !supportLists]><span style="font-family:"Arial",sans-serif"><span style="mso-list:Ignore">●<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Use of authoritative resources as appropriate for the research task<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:2.35pt;margin-right:0in;margin-bottom:0in;margin-left:43.25pt;margin-bottom:.0001pt;text-indent:-18.05pt;mso-list:l0 level1 lfo2;punctuation-wrap:simple;text-autospace:none">
<![if !supportLists]><span style="font-family:"Arial",sans-serif"><span style="mso-list:Ignore">●<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Good general communication skills<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:2.35pt;margin-right:0in;margin-bottom:0in;margin-left:43.25pt;margin-bottom:.0001pt;text-indent:-18.05pt;mso-list:l0 level1 lfo2;punctuation-wrap:simple;text-autospace:none">
<![if !supportLists]><span style="font-family:"Arial",sans-serif"><span style="mso-list:Ignore">●<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Offering more help<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:2.35pt;margin-right:0in;margin-bottom:0in;margin-left:43.25pt;margin-bottom:.0001pt;text-indent:-18.05pt;mso-list:l0 level1 lfo2;punctuation-wrap:simple;text-autospace:none">
<![if !supportLists]><span style="font-family:"Arial",sans-serif"><span style="mso-list:Ignore">●<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Gracefully concluding the chat transaction<o:p></o:p></span></p>
<p class="MsoNormal" style="punctuation-wrap:simple;text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:6.95pt;margin-right:0in;margin-bottom:0in;margin-left:6.4pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Arial",sans-serif">There are 2 steps to submit nominations:<o:p></o:p></span></p>
<p class="MsoNormal" style="punctuation-wrap:simple;text-autospace:none"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:5.25pt;margin-bottom:0in;margin-left:6.0pt;margin-bottom:.0001pt;text-indent:-.05pt;line-height:116%;mso-list:l1 level1 lfo4;punctuation-wrap:simple;text-autospace:none">
<![if !supportLists]><span style="font-family:"Arial",sans-serif;letter-spacing:-.05pt"><span style="mso-list:Ignore">1)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Please submit your nomination via email, include the librarian’s name, transcript # to Jennifer Cox by
<b><s>March 31</s></b>. <b><span style="color:red">Monday, April 10<sup>th</sup> </span>
</b><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:.4pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:54.25pt;margin-bottom:0in;margin-left:6.0pt;margin-bottom:.0001pt;text-indent:-.05pt;line-height:116%;mso-list:l1 level1 lfo4;punctuation-wrap:simple;text-autospace:none">
<![if !supportLists]><span style="font-family:"Arial",sans-serif;letter-spacing:-.05pt"><span style="mso-list:Ignore">2)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">We ask for you to tag the transcript with the “Transcript<span style="letter-spacing:-.4pt">
</span>Awards” tag in LibAnswers. Directions on how to do that are <b>attached</b> to this email<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:.1pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.5pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:6.85pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Arial",sans-serif">We will select the top three chats and award nominees by
<b>April 15</b>.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:.1pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:15.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:16.65pt;margin-bottom:0in;margin-left:6.85pt;margin-bottom:.0001pt;line-height:116%;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Arial",sans-serif">THANK YOU!<span style="letter-spacing:-.4pt">
</span>A<span style="letter-spacing:-.4pt"> </span>huge thanks to everyone for all their hard work on<span style="letter-spacing:-.4pt">
</span>Answerland – without each of you,<span style="letter-spacing:-.4pt"> </span>
Answerland would not be a success.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:.5pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-size:12.5pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:.05pt;margin-right:0in;margin-bottom:0in;margin-left:6.85pt;margin-bottom:.0001pt;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Arial",sans-serif">Best wishes,<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:5.95pt;margin-right:334.15pt;margin-bottom:0in;margin-left:8.75pt;margin-bottom:.0001pt;line-height:101%;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Arial",sans-serif">[Answerland Quality Team] <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:5.95pt;margin-right:334.15pt;margin-bottom:0in;margin-left:8.75pt;margin-bottom:.0001pt;line-height:101%;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Arial",sans-serif">Valerie Florez<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:.1pt;margin-right:393.45pt;margin-bottom:0in;margin-left:8.75pt;margin-bottom:.0001pt;line-height:101%;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Arial",sans-serif">AR Renales<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:.1pt;margin-right:393.45pt;margin-bottom:0in;margin-left:8.75pt;margin-bottom:.0001pt;line-height:101%;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Arial",sans-serif">Heidi Senior <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:.1pt;margin-right:393.45pt;margin-bottom:0in;margin-left:8.75pt;margin-bottom:.0001pt;line-height:101%;punctuation-wrap:simple;text-autospace:none">
<span style="font-family:"Arial",sans-serif">Jennifer Cox<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-ligatures:none">Jennifer Cox, MLIS (she/her)
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:none">Virtual Reference Coordinator, Library Support & Development Services<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:none">State Library of Oregon<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><u><span style="color:#0563C1;mso-ligatures:none"><a href="mailto:jennifer.cox@slo.oregon.gov">jennifer.cox@slo.oregon.gov</a></span></u><span style="mso-ligatures:none"> | 971-600-4992<br>
<a href="https://www.oregon.gov/library/libraries">www.oregon.gov/library/libraries</a><u><span style="color:#0563C1"><o:p></o:p></span></u></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Follow us: <a href="http://fb.me/StateLibraryOR">
Facebook</a> | <a href="https://twitter.com/StateLibraryOR">Twitter</a><b> </b>| <a href="https://www.instagram.com/statelibraryor/">
Instagram</a><b> </b>|<b> </b><a href="https://pinterest.com/statelibraryor/">Pinterest</a><u><span style="color:#0563C1"> |
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