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<p class="MsoNormal">Hi All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">You may notice some tickets that do not have the original chat question. The examples I’ve seen have the transcript number where the original question would usually be. Sometimes you can understand the question from the rest of the conversation
in the ticket, but if not you will have to go back and find the chat transcript. Sprinshare is aware of this issue and they are working on it, but I don’t know how long that will take. It seems to be impacting only a small percentage of tickets.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please let me know if you have any questions. Thanks for your support of Answerland!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best,<o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black;mso-ligatures:none">Gesse Stark-Smith, MIS (she/her)
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:none">Answerland Coordinator</span><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:none">State Library of Oregon</span><span style="mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:none"><a href="mailto:gesse.stark-smith@slo.oregon.gov"><span style="color:#467886">gesse.stark-smith@slo.oregon.gov</span></a> | 971-600-4992<br>
<a href="https://www.oregon.gov/library/libraries"><span style="color:#0563C1">www.oregon.gov/library/libraries</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><b><span style="mso-ligatures:none">Work Schedule: Mon-Weds 9:30-3, Thurs 9-2:30<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="mso-ligatures:none"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><a href="http://www.oregon.gov/library/libraries"><span style="color:windowtext;text-decoration:none"><img border="0" width="323" height="43" style="width:3.3666in;height:.45in" id="Picture_x0020_1" src="cid:image001.png@01DADDB1.3CE03F10" alt="Logo for the Library Support & Development Services division at the State Library of Oregon"></span></a><span style="mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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