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<p class="MsoNormal">Hi All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This is a message specifically for those with Administrator accounts for their Answerland queues. (Otherwise, you can disregard!)
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">You all should have received the message below from Springshare about a new multi-factor authentication requirement for these accounts. You have until July to set this up and if you do not, you will be prompted to do so when you log-in
starting in July.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please let me know if you have questions!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<div>
<p class="MsoNormal" style="margin-bottom:5.0pt"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">Gesse Stark-Smith, MIS (she/her)</span></b><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">Virtual Reference Coordinator<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">State Library of Oregon<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><a href="mailto:gesse.stark-smith@slo.oregon.gov"><span style="color:#467886">gesse.stark-smith@slo.oregon.gov</span></a> | 971-600-4992<br>
<a href="https://www.oregon.gov/library/libraries"><span style="color:#0563C1">www.oregon.gov/library/libraries</span></a><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><b>Work Schedule: Mon 8-2, Weds & Thurs 8:30-4</b><o:p></o:p></p>
<p class="MsoNormal"><b> </b><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.oregon.gov/library/libraries"><span style="color:black;text-decoration:none"><img border="0" width="323" height="43" style="width:3.3666in;height:.45in" id="Picture_x0020_2" src="cid:image001.png@01DBC89E.397A35A0" alt="Logo for the Library Support & Development Services division at the State Library of Oregon"></span></a><o:p></o:p></p>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> The Springshare Crew <<a href="mailto:support@springshare.com">support@springshare.com</a>>
<br>
<b>Sent:</b> Friday, May 16, 2025 11:07 AM<br>
<b>To:</b> STARKSMITH Gesse * SLO <<a href="mailto:gesse.starksmith@slo.oregon.gov">gesse.starksmith@slo.oregon.gov</a>><br>
<b>Subject:</b> Important: Springshare Requires MFA on Admin Level Accounts Starting July 2025<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<h1 style="margin:0in;line-height:150%"><span style="font-size:18.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#868686">MFA Required on Admin Accounts
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<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">Hello Gesse,<o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">As mentioned in our recent
</span><span style="font-size:10.0pt;line-height:150%;font-family:"Times New Roman",serif;color:black"><a href="https://blog.springshare.com/2025/04/get-on-board-with-multi-factor-authentication" target="_blank"><span style="font-family:"Century Gothic",sans-serif">blog
post</span></a></span><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333"> about Multi-Factor Authentication (MFA) in LibApps, we will require an active MFA setup for LibApps username / password logins starting
in <strong><span style="font-family:"Century Gothic",sans-serif">July 2025</span></strong> for Admin-level accounts. You are receiving this email because you are an Admin level user in at least one of the following apps, so this notification applies to you:
LibApps, LibGuides, LibAnswers, LibCal, LibStaffer, LibInsight, LibConnect, or LibWizard.<o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">If you are using LibAuth to log in via your SSO, you may skip to the section titled "How does this work if we use LibAuth to log
in through our SSO?"<o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">If you have already set up MFA for your account, we thank you for doing so. Please feel free to stop reading or continue on to
see how this change may affect any colleagues who are Admin level users and have not yet set up MFA.<o:p></o:p></span></p>
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<p style="line-height:150%"><strong><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">Timeline</span></strong><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333"><o:p></o:p></span></p>
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<span style="font-family:"Century Gothic",sans-serif">July 2025 release - All accounts that have Admin level access in any LibApps app are required to have MFA<o:p></o:p></span></li><li class="MsoNormal" style="color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l0 level1 lfo3">
<span style="font-family:"Century Gothic",sans-serif">By the end of 2025 - All accounts are required to have MFA<o:p></o:p></span></li></ul>
<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">While we don't have exact July release dates to share with you right now, we always announce our releases on
</span><span style="font-size:10.0pt;line-height:150%;font-family:"Times New Roman",serif;color:black"><a href="https://blog.springshare.com/" target="_blank"><span style="font-family:"Century Gothic",sans-serif">our blog</span></a></span><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">
and post </span><span style="font-size:10.0pt;line-height:150%;font-family:"Times New Roman",serif;color:black"><a href="https://lounge.springshare.com/categories/release-notes" target="_blank"><span style="font-family:"Century Gothic",sans-serif">Release
Notes</span></a></span><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333"> for each app in the Lounge. If you haven't already, register for email notifications:<o:p></o:p></span></p>
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<a href="https://www.springshare.com/subscribe" target="_blank"><span style="font-family:"Century Gothic",sans-serif">Sign up for blog (and/or our newsletter) notifications</span></a><span style="font-family:"Century Gothic",sans-serif"><o:p></o:p></span></li><li class="MsoNormal" style="color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l2 level1 lfo6">
<a href="https://lounge.springshare.com/discussion/1923/lounge-notifications-following-categories-and-notification-preferences" target="_blank"><span style="font-family:"Century Gothic",sans-serif">Learn how to activate notifications for categories on the Lounge</span></a><span style="font-family:"Century Gothic",sans-serif"><o:p></o:p></span></li></ul>
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<p style="line-height:150%"><strong><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">How does this affect me?</span></strong><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333"><o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">You can
</span><span style="font-size:10.0pt;line-height:150%;font-family:"Times New Roman",serif;color:black"><a href="https://ask.springshare.com/libapps/faq/3585" target="_blank"><span style="font-family:"Century Gothic",sans-serif">set MFA up on your account</span></a></span><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">
at any time. If you can't before our July 2025 release, the next time you log into your system you will be required to set up MFA before you can continue to the admin side of your system.
</span><span style="font-size:10.0pt;line-height:150%;font-family:"Times New Roman",serif;color:black"><a href="https://ask.springshare.com/libapps/faq/3585#login-activate" target="_blank"><span style="font-family:"Century Gothic",sans-serif">Read our documentation
to see what this looks like.</span></a></span><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333"><o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">You can choose to either use an
<strong><span style="font-family:"Century Gothic",sans-serif">authenticator app</span></strong> (e.g., Google, Microsoft, LastPass, Duo, Authy, etc.) or
<strong><span style="font-family:"Century Gothic",sans-serif">get a code via email</span></strong> when configuring MFA for your account.
</span><span style="font-size:10.0pt;line-height:150%;font-family:"Times New Roman",serif;color:black"><a href="https://blog.springshare.com/2025/04/get-on-board-with-multi-factor-authentication" target="_blank"><span style="font-family:"Century Gothic",sans-serif">Our
blog post</span></a></span><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333"> has an animation showing how each one works or you can read a description / see that animation
</span><span style="font-size:10.0pt;line-height:150%;font-family:"Times New Roman",serif;color:black"><a href="https://ask.springshare.com/libapps/faq/3585" target="_blank"><span style="font-family:"Century Gothic",sans-serif">in our documentation</span></a></span><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">.
We advise that you opt for the authenticator app, because it is more secure and can speed up your login process.<o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">Management of MFA resides at the local customer level. If an account holder needs to remove their MFA for any reason, such as changing
devices where the MFA setup is not transferred, they must ask a </span><span style="font-size:10.0pt;line-height:150%;font-family:"Times New Roman",serif;color:black"><a href="https://ask.springshare.com/libapps/faq/629" target="_blank"><span style="font-family:"Century Gothic",sans-serif">LibApps
Admin</span></a></span><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333"> at their institution to remove the MFA on their account so they can create a new setup. <o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">Please make sure you have more than one LibApps Admin at your institution to ensure you can process these requests.<o:p></o:p></span></p>
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<p style="line-height:150%"><strong><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">How does this work if we use LibAuth to log in through our SSO?</span></strong><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333"><o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">Your LibApps system may
</span><span style="font-size:10.0pt;line-height:150%;font-family:"Times New Roman",serif;color:black"><a href="https://ask.springshare.com/libapps/faq/2595" target="_blank"><span style="font-family:"Century Gothic",sans-serif">require users to sign into LibApps
with your SSO</span></a></span><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333"> via LibAuth, or it might display
</span><span style="font-size:10.0pt;line-height:150%;font-family:"Times New Roman",serif;color:black"><a href="https://ask.springshare.com/libapps/faq/2577" target="_blank"><span style="font-family:"Century Gothic",sans-serif">both the LibApps and SSO login
options</span></a></span><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">. MFA for the LibApps login does not affect users who sign in via your SSO. Instead, you will follow the authentication requirements
set by your SSO:<o:p></o:p></span></p>
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<span style="font-family:"Century Gothic",sans-serif">If your SSO requires MFA, then you'll do the MFA through your SSO.<o:p></o:p></span></li><li class="MsoNormal" style="color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l1 level1 lfo9">
<span style="font-family:"Century Gothic",sans-serif">If your SSO does not require MFA, you will not need to do MFA at all.<o:p></o:p></span></li></ul>
<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">That said, even if your team normally signs in via SSO, we recommend that at least some Admin users set up MFA for the LibApps
login as a backup in case of a service disruption for your SSO.<o:p></o:p></span></p>
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<p style="line-height:150%"><strong><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">Can we require our account holders to use MFA now instead of waiting?</span></strong><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333"><o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">Absolutely! Adding MFA to further secure all accounts is a great step to take, and one that we will require by the end of 2025.<o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Times New Roman",serif;color:black"><a href="https://ask.springshare.com/libapps/faq/3467#require-mfa" target="_blank"><span style="font-family:"Century Gothic",sans-serif">Learn
how to require users to sign into LibApps using MFA.</span></a></span><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333"><o:p></o:p></span></p>
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<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">Thank you for your time and attention to adding MFA to your account. If you have any questions,
</span><span style="font-size:10.0pt;line-height:150%;font-family:"Times New Roman",serif;color:black"><a href="https://ask.springshare.com/ask" target="_blank"><span style="font-family:"Century Gothic",sans-serif">please let us know</span></a></span><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">.<o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.0pt;line-height:150%;font-family:"Century Gothic",sans-serif;color:#333333">As always, thanks for being on board!<br>
The Springshare Team<o:p></o:p></span></p>
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