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Good afternoon Gesse,</div>
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I am working on adding two replacement librarians to Answerland beginning November 1, and it turns out the training materials I’ve been sharing are no longer working. This is what I’ve been asking them to go through:</div>
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<div role="presentation"><span style="color: rgb(70, 120, 134);"><u><a href="https://my.nicheacademy.com/oregonstaff/course/7491" target="_blank" data-outlook-id="46129ba2-9756-4970-bde8-d48e9821ae03" style="color: rgb(70, 120, 134);">Answerland Training for
New Staff</a></u></span> online training</div>
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<div role="presentation" style="color: rgb(70, 120, 134);"><u><a href="https://libguides.osl.state.or.us/ld.php?content_id=58594820" data-outlook-id="f0e2a6fd-8741-4bed-b486-729b46023ef0" style="color: rgb(70, 120, 134);">Staffing Answerland: A Primer for Library
Staff</a></u></div>
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<div role="presentation" style="color: rgb(70, 120, 134);"><u><a href="https://libguides.osl.state.or.us/answerland/bestpractices" data-outlook-id="4ea409bb-acc8-40ce-bb24-b1f965cdcd0f" style="color: rgb(70, 120, 134);">https://libguides.osl.state.or.us/answerland/bestpractices</a></u></div>
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<div role="presentation" style="color: rgb(70, 120, 134);"><u><a href="https://libguides.osl.state.or.us/ld.php?content_id=45902073" data-outlook-id="f2803200-5729-4c44-beda-b4c755ab33a9" style="color: rgb(70, 120, 134);">Answerland Shift Basics</a></u></div>
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However, as Miriam noted in her email below, items 2-4 all lead to dead ends, and the Niche Academy training also sends learners to those resources. Understanding the future of Answerland is tenuous, where should I send my team to look for onboarding training
right now?</div>
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Thanks,</div>
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<span style="font-family: "Source Sans Pro", sans-serif; color: black;">Genifer</span></p>
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<span style="font-family: "Source Sans Pro", sans-serif; color: black;"> </span></p>
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<span style="color: black;"><b>From: </b>Miriam Rigby <</span><span style="color: blue;"><u><a href="mailto:rigby@uoregon.edu" data-outlook-id="be0ec5ff-5385-4a90-b19c-5be8b1f0cfc5" style="color: blue; margin-top: 0px; margin-bottom: 0px;">rigby@uoregon.edu</a></u></span><span style="color: black;">><br>
<b>Date: </b>Thursday, October 23, 2025 at 10:22</span><span style="font-family: Arial, sans-serif; color: black;"> </span><span style="color: black;">AM<br>
<b>To: </b>Genifer Snipes <</span><span style="color: blue;"><u><a href="mailto:gsnipes@uoregon.edu" data-outlook-id="27140cea-ce59-4771-ae40-705d3902e24b" style="color: blue; margin-top: 0px; margin-bottom: 0px;">gsnipes@uoregon.edu</a></u></span><span style="color: black;">><br>
<b>Subject: </b>RE: Getting Started with Answerland chat reference</span></p>
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<span style="font-size: 11pt;">The link to “Staffing Answerland” appears to have a problem… however, the link to Answerland Training for New Staff seems to include a section titled Staffing Answerland – is that the same info?<br>
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Also, all three of the 2-4<sup>th</sup> links below have some issues “Unknown LibGuides Domain” </span></p>
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<p class="MsoNormal" style="margin: 0in;"><span style="font-family: Aptos, sans-serif; font-size: 14.666667px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">And to add to it – some of the links from within nicheacademy lead to the same libguides
fail</span></p>
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<span style="font-size: 11pt;">Miriam</span></p>
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<span style="font-family: Calibri, sans-serif; font-size: 11pt;"><b>From:</b> Genifer Snipes <</span><span style="font-family: Calibri, sans-serif; font-size: 11pt; color: blue;"><u><a href="mailto:gsnipes@uoregon.edu" data-outlook-id="a08e0f1b-d57d-4484-aa05-edf3886166c7" style="color: blue; margin-top: 0px; margin-bottom: 0px;">gsnipes@uoregon.edu</a></u></span><span style="font-family: Calibri, sans-serif; font-size: 11pt;">><br>
<b>Sent:</b> Thursday, October 16, 2025 12:08 PM<br>
<b>To:</b> Jeffrey Staiger <</span><span style="font-family: Calibri, sans-serif; font-size: 11pt; color: blue;"><u><a href="mailto:jstaiger@uoregon.edu" data-outlook-id="fe4eb661-722c-421a-9f18-3f62eadb231a" style="color: blue; margin-top: 0px; margin-bottom: 0px;">jstaiger@uoregon.edu</a></u></span><span style="font-family: Calibri, sans-serif; font-size: 11pt;">>;
Miriam Rigby <</span><span style="font-family: Calibri, sans-serif; font-size: 11pt; color: blue;"><u><a href="mailto:rigby@uoregon.edu" data-outlook-id="f409999d-4c3b-49f7-85b1-d2a2b4ef90bd" style="color: blue; margin-top: 0px; margin-bottom: 0px;">rigby@uoregon.edu</a></u></span><span style="font-family: Calibri, sans-serif; font-size: 11pt;">><br>
<b>Cc:</b> Ann Shaffer <</span><span style="font-family: Calibri, sans-serif; font-size: 11pt; color: blue;"><u><a href="mailto:ashaffer@uoregon.edu" data-outlook-id="d76a22a6-3586-4584-b481-3188448ce138" style="color: blue; margin-top: 0px; margin-bottom: 0px;">ashaffer@uoregon.edu</a></u></span><span style="font-family: Calibri, sans-serif; font-size: 11pt;">>;
Kristin Buxton <</span><span style="font-family: Calibri, sans-serif; font-size: 11pt; color: blue;"><u><a href="mailto:kbuxton@uoregon.edu" data-outlook-id="d96e2f90-6101-475e-b801-b54dc4d5c79f" style="color: blue; margin-top: 0px; margin-bottom: 0px;">kbuxton@uoregon.edu</a></u></span><span style="font-family: Calibri, sans-serif; font-size: 11pt;">><br>
<b>Subject:</b> Getting Started with Answerland chat reference</span></p>
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<span style="color: black;">Hi everyone,</span></p>
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Thank you for agreeing to participate in the Answerland chat co-op. We’d like you to begin your shifts at the start of November but before that, you’ll need to complete some online training.</p>
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Actions:</p>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0in;"><b>By October 28th</b>, complete:</li></ol>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0in;"><span style="color: rgb(70, 120, 134);" role="presentation"><u><a href="https://my.nicheacademy.com/oregonstaff/course/7491" target="_blank" data-outlook-id="46129ba2-9756-4970-bde8-d48e9821ae03" style="color: rgb(70, 120, 134);">Answerland
Training for New Staff</a></u></span> online training</li></ul>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0in;"><span style="color: rgb(70, 120, 134);" role="presentation"><u><a href="https://libguides.osl.state.or.us/ld.php?content_id=58594820" data-outlook-id="f0e2a6fd-8741-4bed-b486-729b46023ef0" style="color: rgb(70, 120, 134);">Staffing
Answerland: A Primer for Library Staff</a></u></span></li></ul>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0in;"><span style="color: rgb(70, 120, 134);" role="presentation"><u><a href="https://libguides.osl.state.or.us/answerland/bestpractices" data-outlook-id="4ea409bb-acc8-40ce-bb24-b1f965cdcd0f" style="color: rgb(70, 120, 134);">https://libguides.osl.state.or.us/answerland/bestpractices</a></u></span></li></ul>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0in;"><span style="color: rgb(70, 120, 134);" role="presentation"><u><a href="https://libguides.osl.state.or.us/ld.php?content_id=45902073" data-outlook-id="f2803200-5729-4c44-beda-b4c755ab33a9" style="color: rgb(70, 120, 134);">Answerland
Shift Basics</a></u></span></li></ul>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0in;">Notify me
<b>by email </b>when you’ve completed those trainings.</li></ol>
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After you’ve completed the training, you will:</p>
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<li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0in;">Be added to the Answerland LibStaffer system</li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0in;">Be added to the Answerland chat queues in LibAnswers</li><li style="font-family: Aptos, sans-serif; font-size: 12pt; margin: 0in;">Begin taking on shifts on/after November 6th.</li></ol>
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If you have any questions, please don't hesitate to contact Kristin and me or drop your questions in the Answerland Teams channel.</p>
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Best,</p>
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Genifer</p>
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