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<p class="MsoNormal">Hi Gennifer,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">You know, I think the issue is that State Library IT recently made some domain updates and now all our LibGuides have slightly different web addresses. Please try the following links and let me know if you run into any problems.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">LibGuide: <a href="https://slo.oregon.gov/answerland/home">https://slo.oregon.gov/answerland/home</a><o:p></o:p></p>
<p class="MsoNormal"><a href="https://slo.oregon.gov/ld.php?content_id=58594820">Staff Primer</a> and
<a href="https://slo.oregon.gov/ld.php?content_id=45902073">Shift Basics</a> linked from the
<a href="https://slo.oregon.gov/answerland/libanswers">Using LibAnswers</a> section of LibGuide<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ll be sure to update the faulty links in the Niche Academy training, as well. Sorry that I didn’t catch them there! I appreciate you bringing this to my attention.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:5.0pt"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">Gesse Stark-Smith, MIS (she/her)</span></b><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">Virtual Reference Coordinator<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">State Library of Oregon<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><u><span style="color:#467886"><a href="mailto:gesse.stark-smith@slo.oregon.gov"><span style="color:#467886">gesse.stark-smith@slo.oregon.gov</span></a></span></u> | 971-600-4992<br>
<u><span style="color:#0563C1"><a href="https://www.oregon.gov/library/libraries"><span style="color:#0563C1">www.oregon.gov/library/libraries</span></a></span></u><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><b>Work Schedule: Mon 8-2, Weds & Thurs 8:30-4</b><o:p></o:p></p>
<p class="MsoNormal"><b> </b><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.oregon.gov/library/libraries"><span style="color:black"><img border="0" width="323" height="43" style="width:3.3666in;height:.45in" id="Picture_x0020_1" src="cid:image001.png@01DC4424.9D9A2A70" alt="Logo for the Library Support & Development Services division at the State Library of Oregon"></span></a><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Answerland <answerland-bounces@omls.oregon.gov>
<b>On Behalf Of </b>Genifer Snipes via Answerland<br>
<b>Sent:</b> Thursday, October 23, 2025 1:46 PM<br>
<b>To:</b> STARKSMITH Gesse * SLO via Answerland <answerland@omls.oregon.gov><br>
<b>Subject:</b> [Answerland] FW: Getting Started with Answerland chat reference<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Source Sans Pro",sans-serif;color:black">Good afternoon Gesse,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Source Sans Pro",sans-serif;color:black">I am working on adding two replacement librarians to Answerland beginning November 1, and it turns out the training materials I’ve been sharing are no longer working. This
is what I’ve been asking them to go through:<o:p></o:p></span></p>
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<li class="MsoNormal" style="color:black;mso-list:l7 level2 lfo1;background:white">
<u><span style="color:#467886"><a href="https://my.nicheacademy.com/oregonstaff/course/7491" target="_blank"><span style="color:#467886">Answerland Training for New Staff</span></a></span></u> online training<o:p></o:p></li></ol>
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<u><a href="https://libguides.osl.state.or.us/ld.php?content_id=58594820"><span style="color:#467886">Staffing Answerland: A Primer for Library Staff</span></a></u><o:p></o:p></li></ol>
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<u><a href="https://libguides.osl.state.or.us/answerland/bestpractices"><span style="color:#467886">https://libguides.osl.state.or.us/answerland/bestpractices</span></a></u><o:p></o:p></li></ol>
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<li class="MsoNormal" style="color:#467886;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l7 level2 lfo1;background:white">
<u><a href="https://libguides.osl.state.or.us/ld.php?content_id=45902073"><span style="color:#467886">Answerland Shift Basics</span></a></u><o:p></o:p></li></ol>
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<p class="MsoNormal"><span style="font-family:"Source Sans Pro",sans-serif;color:black">However, as Miriam noted in her email below, items 2-4 all lead to dead ends, and the Niche Academy training also sends learners to those resources. Understanding the future
of Answerland is tenuous, where should I send my team to look for onboarding training right now?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Source Sans Pro",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Source Sans Pro",sans-serif;color:black">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Source Sans Pro",sans-serif;color:black">Genifer</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Source Sans Pro",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">Miriam Rigby <</span><u><span style="color:blue"><a href="mailto:rigby@uoregon.edu">rigby@uoregon.edu</a></span></u><span style="color:black">><br>
<b>Date: </b>Thursday, October 23, 2025 at 10:22</span><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="color:black">AM<br>
<b>To: </b>Genifer Snipes <</span><u><span style="color:blue"><a href="mailto:gsnipes@uoregon.edu">gsnipes@uoregon.edu</a></span></u><span style="color:black">><br>
<b>Subject: </b>RE: Getting Started with Answerland chat reference</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt">The link to “Staffing Answerland” appears to have a problem… however, the link to Answerland Training for New Staff seems to include a section titled Staffing Answerland – is that the same info?<br>
<br>
Also, all three of the 2-4<sup>th</sup> links below have some issues “Unknown LibGuides Domain” </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;background:white">And to add to it – some of the links from within nicheacademy lead to the same libguides fail</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Miriam</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Genifer Snipes <<u><span style="color:blue"><a href="mailto:gsnipes@uoregon.edu">gsnipes@uoregon.edu</a></span></u>><br>
<b>Sent:</b> Thursday, October 16, 2025 12:08 PM<br>
<b>To:</b> Jeffrey Staiger <<u><span style="color:blue"><a href="mailto:jstaiger@uoregon.edu">jstaiger@uoregon.edu</a></span></u>>; Miriam Rigby <<u><span style="color:blue"><a href="mailto:rigby@uoregon.edu">rigby@uoregon.edu</a></span></u>><br>
<b>Cc:</b> Ann Shaffer <<u><span style="color:blue"><a href="mailto:ashaffer@uoregon.edu">ashaffer@uoregon.edu</a></span></u>>; Kristin Buxton <<u><span style="color:blue"><a href="mailto:kbuxton@uoregon.edu">kbuxton@uoregon.edu</a></span></u>><br>
<b>Subject:</b> Getting Started with Answerland chat reference</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Hi everyone,</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Thank you for agreeing to participate in the Answerland chat co-op. We’d like you to begin your shifts at the start of November but before that, you’ll need to complete some online training.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Actions:<o:p></o:p></p>
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<li class="MsoNormal" style="mso-list:l1 level1 lfo2"><b>By October 28th</b>, complete:<o:p></o:p></li></ol>
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<li class="MsoNormal" style="mso-list:l3 level2 lfo3"><u><span style="color:#467886"><a href="https://my.nicheacademy.com/oregonstaff/course/7491" target="_blank"><span style="color:#467886">Answerland Training for New Staff</span></a></span></u> online training<o:p></o:p></li></ul>
</ol>
<ol style="margin-top:0in" start="1" type="1">
<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="mso-list:l0 level2 lfo4"><u><span style="color:#467886"><a href="https://libguides.osl.state.or.us/ld.php?content_id=58594820"><span style="color:#467886">Staffing Answerland: A Primer for Library Staff</span></a></span></u><o:p></o:p></li></ul>
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<ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="mso-list:l4 level2 lfo5"><u><span style="color:#467886"><a href="https://libguides.osl.state.or.us/answerland/bestpractices"><span style="color:#467886">https://libguides.osl.state.or.us/answerland/bestpractices</span></a></span></u><o:p></o:p></li></ul>
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<li class="MsoNormal" style="mso-list:l2 level2 lfo6"><u><span style="color:#467886"><a href="https://libguides.osl.state.or.us/ld.php?content_id=45902073"><span style="color:#467886">Answerland Shift Basics</span></a></span></u><o:p></o:p></li></ul>
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<li class="MsoNormal" style="mso-list:l6 level1 lfo7">Notify me <b>by email </b>when you’ve completed those trainings.<o:p></o:p></li></ol>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">After you’ve completed the training, you will:<o:p></o:p></p>
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<li class="MsoNormal" style="mso-list:l5 level1 lfo8">Be added to the Answerland LibStaffer system<o:p></o:p></li><li class="MsoNormal" style="mso-list:l5 level1 lfo8">Be added to the Answerland chat queues in LibAnswers<o:p></o:p></li><li class="MsoNormal" style="mso-list:l5 level1 lfo8">Begin taking on shifts on/after November 6th.<o:p></o:p></li></ol>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">If you have any questions, please don't hesitate to contact Kristin and me or drop your questions in the Answerland Teams channel.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Best,<o:p></o:p></p>
<p class="MsoNormal">Genifer<o:p></o:p></p>
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