[collaborative-vr] Research: looking for state-wide or multi-state wide vr collaborations that have closed

Fri Dec 9 13:48:46 PST 2016

Hi Joe,

I am seeing the dots being connected clearly because of the references to
Susan M. and Steve C.  This now all makes sense leading up to 2005.

On a related note, I have one of those keychains in the archives.  I can't
remember who gave it to me, but it's in a safe space.

Paul

On Thu, Dec 8, 2016 at 1:15 PM, Joe Thompson <jthompson at carr.org> wrote:

> Hi Paul, and all!
>
>
>
> 24/7 Reference was the service and the cooperative launched by the
> Metropolitan Cooperative Library System (MCLS), headquartered in Pasadena,
> CA sometime around 1999 - 2001.  Susan McGlamery and Steve Coffman were the
> brains behind it there.  Steve left to work for LSSI sometime before launch
> of the Baltimore County/Harford County AskUsNow! pilot project in Sept.
> 2001, since our first service provider was LSSI and Steve provided that
> initial training for us.  Maryland later went with 24/7 Reference in 2003
> when the statewide Maryland AskUsNow! service launched, with Susan
> McGlamery as coordinator of that now national service still coordinated out
> of California.
>
>
>
> One of the key challenges that 24/7 Reference faced is that it was
> primarily supported by IMLS/LSTA funding, which wasn’t keeping up with
> expenses, even with the new partners across the U.S. joining on and paying
> their share of the fees.  So, what was originally promoted as a “merger”
> with OCLC’s QuestionPoint was established – I think around 2005.  The
> merger was completed sometime the following year with the migration of all
> the 24/7 Reference libraries to OCLC’s chat software/system.  The
> cooperative of libraries and backup staff was still primarily the legacy of
> the 24/7 Reference cooperative though.  Susan became an OCLC employee as
> part of this merger/buyout/transition.
>
>
>
> I can’t believe I still have this, but I found it in my desk when I
> changed jobs most recently.  Attached is a photo of a 24/7 Reference
> flashlight keychain.  Quite a collectable!  The flashlight even still works
> if squeezed really hard.
>
>
>
> -Joe
>
>
>
>
>
>
>
> *From:* Paul Chasen [mailto:pchasen at prattlibrary.org]
> *Sent:* Thursday, December 8, 2016 12:07 PM
> *To:* Joe Thompson <jthompson at carr.org>; askkrisjohnson at gmail.com;
> collaborative-vr at listsmart.osl.state.or.us
>
> *Subject:* Re: [collaborative-vr] Research: looking for state-wide or
> multi-state wide vr collaborations that have closed
>
>
>
> Hi Kris and Joe,
>
>
>
> Kris, thank you for clarifying the details on AskColorado.  I will update
> the spreadsheet and resend out.
>
>
>
> Joe, it is more than helpful and appreciative to get the history behind
> virtual reference services.  This info helps those of us who continue to
> learn about the big picture behind statewide/provincial and regional VR
> services.  And you are correct when counting the statewide coordinator and
> the interims :).
>
> For clarification, OCLC' 24/7 Cooperative and QuestionPoint were two
> separate services, and then merged into one? Did the MCLS 24/7 Reference
> Service merge with the 24/7 Cooperative?  Or was that the predecessor to
> the 24/7 Cooperative?
>
>
>
> Thanks,
>
>
>
> Paul
>
>
>
> On Thu, Dec 8, 2016 at 11:17 AM, Joe Thompson <jthompson at carr.org> wrote:
>
> Well if Kris is chiming in, then I’ll also contribute even if it’s for the
> sake of my own nostalgia.  J  I just found buried in my files, as part of
> the “VR Adventure” that the State of Washington and King County created
> around 2005, the logos for the California and Illinois statewide services –
> attached.  I’m not sure how long the statewide California service lasted,
> but it was the successor to Q&A Café (one of the very first, if not the
> first, collaborative VR service), which operated in the Bay area and the
> 24/7 Reference service began by MCLS in Southern California.
>
>
>
> Those years early in the last decade were fun times!
>
>
>
> -Joe (past, past, past, past coordinator of Maryland AskUsNow! – is that
> the correct number of “pasts,” Paul??)
>
>
>
>
>
> Joseph Thompson
>
> Director of Public Services
>
> Carroll County Public Library
>
> 1100 Green Valley Road
>
> New Windsor, MD 21776
>
> jthompson at carr.org
>
> 410-386-4500 x3131 (office)
>
>
>
>
>
>
>
> *From:* collaborative-vr [mailto:collaborative-vr-
> bounces at listsmart.osl.state.or.us] *On Behalf Of *Kris Johnson
> *Sent:* Thursday, December 8, 2016 10:53 AM
> *To:* Carla Steinberg Pfahl <pfahl001 at umn.edu>
>
>
> *Cc:* collaborative-vr at listsmart.osl.state.or.us
> *Subject:* Re: [collaborative-vr] Research: looking for state-wide or
> multi-state wide vr collaborations that have closed
>
>
>
> Hi everyone. I'd also like to clarify that AskColorado closed as of
> December 31, 2016, but *AskAcademic* moved over the Amigos as of Jan. 1,
> 2016 and is still running.
>
>
>
> _______________________________________
>
> *Kris Johnson* | Head, Learning and Research Services Department |
> Associate Professor | Montana State University Library | P.O. Box 173320 |
> Bozeman MT 59717 | 406-994-7708
>
> krisjohnson at montana.edu | *http://www.lib.montana.edu/
> <https://linkprotect.cudasvc.com/url?a=http://www.lib.montana.edu/&c=E,1,78NRvATLF3P0cfi8l-h8KkfTP0aDfJuXWxW0feitJs_3NeWRZllpls2fMuvBAIrgH0Luy7mK_9_6mAm8vP-sjEVdHx99z5qxAxRl0xCnmV-ONx1c1Q,,&typo=1>*
>
>
>
> On Thu, Dec 8, 2016 at 7:54 AM, Carla Steinberg Pfahl <pfahl001 at umn.edu>
> wrote:
>
> Hi Sandy, et al,
>
> I know of a couple others that have shuttered:
>
> Q&A NJ - New Jersey
>
> AskAway - Wisconsin - they have been trying to pick up some of the
> collaborative pieces again but very limited (I believe). I could search my
> emails for a contact if you need one.
>
>
>
> California had one a long time ago (initially started 24/7 Reference) but
> that went away and now there are a few libraries part of the QP Cooperative
> Libraries group.
>
>
>
> Carla
>
>
>
> On Thu, Dec 8, 2016 at 8:41 AM, McCarthy, Sandy <mccarthy at wccnet.edu>
> wrote:
>
> Thank you Paul.  This is great and it will help with my research.
>
>
>
> Sandy McCarthy
>
>
>
>
>
> Faculty Librarian
>
> GM 126
>
> Washtenaw Community College
>
> 4800 E. Huron River Dr
>
> Ann Arbor, MI 48105
>
>
>
> 734-677-5293
>
>
>
>
>
> *From:* Paul Chasen [mailto:pchasen at prattlibrary.org]
> *Sent:* Wednesday, December 7, 2016 4:24 PM
> *To:* McCarthy, Sandy <mccarthy at wccnet.edu>
> *Cc:* collaborative-vr at listsmart.osl.state.or.us
> *Subject:* Re: [collaborative-vr] Research: looking for state-wide or
> multi-state wide vr collaborations that have closed
>
>
>
> Hi Sandy,
>
>
>
> Attached is a spreadsheet that still needs to be updated, but may be
> helpful as a start.
>
>
>
> Best,
>
>
>
> Paul
>
>
>
> On Wed, Dec 7, 2016 at 4:06 PM, McCarthy, Sandy <mccarthy at wccnet.edu>
> wrote:
>
> Good afternoon
>
>
>
> I am hoping that everyone can help with my research.  I am looking for
> state-wide or multi-state wide virtual reference collaborations that have
> closed (collapsed) in the United States and Canada.  I know that there have
> been posts to this listserv in the past with collapsed vr collaborations.
>
> Please email me what you can remember.
>
>
>
> I know of
>
> KnowItKnow24X7 Ohio
>
> AskDelaware no longer offers chat only email, text, phone
>
> AskColorado is now part of a Texas Amigos
>
>
>
> Thank you,
>
>
>
> Sandy McCarthy
>
> Michigan Virtual Reference Service Collaborative
>
> http://www.researchhelpnow.org
> <https://linkprotect.cudasvc.com/url?a=http://www.researchhelpnow.org&c=E,1,Du0TjmOAbJwUeieFNGVqzoI4lFc-tW-IUVrC3oVxLvpxWfp5gLpqJBUW5sZX0tzRIF3N0Xq-shWHXxF87CznwSUfIFwvKXfQDr1Kqw0WbDEr-nI,&typo=1>
>
>
>
>
>
>
>
>
>
> Faculty Librarian
>
> GM 126
>
> Washtenaw Community College
>
> 4800 E. Huron River Dr
>
> Ann Arbor, MI 48105
>
>
>
> 734-677-5293
>
>
>
>
>
>
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> --
>
> Paul Chasen
>
> Statewide Coordinator, Maryland AskUsNow!
> Enoch Pratt Free Library & SLRC
> 400 Cathedral Street
> Baltimore, MD  21201
>
> 410-274-0515 (C)
>
> 443-984-4955 (W)
>
> pchasen at prattlibrary.org
>
> <https://linkprotect.cudasvc.com/url?a=http://askusnow.info&c=E,1,0tG7uZgQSWWbqS3nVQvF7WmIjWjS7py1I2FCZC-lTFxdLnFThOnLKg3BY-LjFQ79sgxY14mdcRyWvyoc5RzJLhoPw8OHgjc6yHhYgQ,,&typo=1>
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> --
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> --
> Carla Steinberg Pfahl, Librarian
> Reference Outreach & Instruction / AskMN.org
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> Coordinator
> Minitex <http://www.minitex.umn.edu/> / University of Minnesota
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> pfahl001 at umn.edu
> <pfahl001 at umn.edu>
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> --
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> *Kris
>
>
> _____________________________________________________
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> --
>
> Paul Chasen
>
> Statewide Coordinator, Maryland AskUsNow!
> Enoch Pratt Free Library & SLRC
> 400 Cathedral Street
> Baltimore, MD  21201
>
> 410-274-0515 (C)
>
> 443-984-4955 (W)
>
> pchasen at prattlibrary.org
>
> <https://linkprotect.cudasvc.com/url?a=http://askusnow.info&c=E,1,VcFFZBOpOTMMI4bl43yB1T_i1n-KqGhkHlHE5kRwnangxEkmbY1K1OUSsc_GPS2rrUNuVvB_ERmBGUDbqfeNISeJJV0eYzMR7l7R8Q8RpUwUexVj&typo=1>
>

-- 
Paul Chasen
Statewide Coordinator, Maryland AskUsNow!
Enoch Pratt Free Library & SLRC
400 Cathedral Street
Baltimore, MD  21201
410-274-0515 (C)
443-984-4955 (W)
pchasen at prattlibrary.org
<http://askusnow.info>
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