[collaborative-vr] Requirements for staff providing chat service

[Vince Mariner]

Hello, all!

I hope this request finds everyone doing well during these crazy times.

As we move towards what is starting as a mostly virtual school year in PA,
we are thinking about a number of things regarding our statewide chat
service, Chat with a Librarian (formerly Ask Here PA). While we have
advocated that staff providing chat have an MLS (or equivalently approved
acronym of the day), we do feel that there are many staff lacking the
degree that would be able to provide great service on chat. We did update
our chat application to allow for some exceptions. Our eligibility
requirements can be found on page 5 here:
https://document.powerlibrary.org/files/portal/pdf/CWAL/ChatwithALibrarianStaffingApplication_Revised_05-29-20.pdf


Do you only allow professional staff to provide chat or do you allow other
staff?  Can you please share the policy for your service?

Thanks,
Vince

-- 
Vincent Mariner
Deputy Director
Hosting Solutions & Library Consulting (HSLC)
3600 Market Street, Suite 550
Philadelphia, PA 19104-2649
vmariner at hslc.org
215-222-1532 (phone)

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