[collaborative-vr] Looking for examples of service value

[Guinsly Mondesir]

Hi Cristen

Scholars Portal<https://scholarsportal.info/> is a consortium that offers many services. Most of our services use the same mission/vision statement. Therefore, Ask a Librarian doesn't have it's own mission/core statement. We do however have a Position Statement.  A position statement is supposed to align with the mission/vision/values of the organization, and represents how we want people to see our service.



This is the position statement that we came up with for Ask a Librarian in late 2017 or early 2018:



"Ask a Librarian provides online, on-demand library information services and assistance to end users, including students, faculty, staff, and researchers, at participating institutions within OCUL.  Our expert staff provide local, bilingual, and trustworthy answers to your questions and we’re available to you anywhere at extended hours."



Regards,


Guinsly Mondésir, BSc, MLIS

Virtual Reference Librarian

Bibliothécaire attaché au service de référence virtuelle



Ask a Librarian coordinator & <odesi<https://search2.odesi.ca/#/>> support

Scholars Portal, Ontario Council of University Libraries

guinsly at scholarsportal.info

https://ask.scholarsportal.info/

Tel: 416-978-6191

pronouns: he/his
[cid:07572e73-074f-4fe0-a62f-36551c3024a3]
________________________________
De : collaborative-vr <collaborative-vr-bounces at omls.oregon.gov> de la part de Cristen Polley via collaborative-vr <collaborative-vr at omls.oregon.gov>
Envoyé : 26 juillet 2023 18:15
À : collaborative-vr at omls.oregon.gov <collaborative-vr at omls.oregon.gov>
Objet : [collaborative-vr] Looking for examples of service value


Hi everyone,



I hope you’re all having a great summer!



AskAway is in the process of action planning, and we’re developing a document that includes our vision and the value of the service for participants.



I’m wondering if you have any examples to share from your services? I’d find it especially helpful to see any statements or examples that mention the value of extending access to libraries / students but am interested in anything you could share.



Thank you so much and let me know if I can provide any clarity about my request ??



Cristen



Cristen Polley (she/her)

Coordinator

BC Electronic Library Network

cristenp at bceln.ca<mailto:cristenp at bceln.ca>

604.653.2334

Available Tuesday-Friday



The BC ELN office is located on the traditional and unceded territories of the Musqueam, Squamish, Kwikwetlem, and Tsleil-Waututh Nations.
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