[collaborative-vr] extra harassment?

[Peté, Sara]

Hi Everyone,

I received this question from a large academic library that used to be a part of AskWA but not they are independent. At AskWA, I haven't heard from libraries that they are getting a bunch of extra harassment because users assume they are a chatbot, but I was just curious to check in with you folks and see if anyone is seeing that. Here is the question from my colleague:

"I'm wondering if any of the libraries in AskWA have reported increased rates of harassment/troll behavior in their chat services? One of the faculty at the iSchool recently mentioned that online reference services are being "bombarded" by this type of behavior because patrons think they are chatbots. I haven't noticed this at all in our service, beyond an uptick of people submitting questions that look like they are intended for a bot...like instead of actually typing out "I'm looking for articles on the effects of climate change on the fishing industry" they enter something like "articles climate change fishing" when they come into chat. But I find that patrons quickly regroup when they figure out that they are interacting with a human!"

Thanks everyone - hope fall is going well for you all!

Sara Peté (she/her)| Community Outreach Librarian
Washington Center for the Book<http://www.washingtoncenterforthebook.org/> (Director), WSL Social Media, AskWA: Statewide Virtual Reference Cooperative<https://askwa.libanswers.com/>
Washington State Library | Office of the Secretary of State
6880 Capitol Blvd SE, Tumwater, Washington
c: 360-480-1005
Sara.Pete at sos.wa.gov<mailto:Sara.Pete at sos.wa.gov>
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