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<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Thanks Cathay! I’ll add to the agenda.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Cathay Keough [mailto:Cathay.Keough@lib.de.us] <br>
<b>Sent:</b> Monday, January 30, 2017 12:29 PM<br>
<b>To:</b> Tamara Ottum <TamaraOttum@oslmail.osl.state.or.us>; collaborative-vr@listsmart.osl.state.or.us<br>
<b>Subject:</b> RE: Need agenda items for meeting next week<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks for setting this up Tamara!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’m interested in the following topics:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Is your state VR integrated into library reference services as part of their job duties/responsibilities?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Training: <o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="font-family:"Courier New";color:#1F497D"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Do you train library staff on VR?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="font-family:"Courier New";color:#1F497D"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">When providing training<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.5in;text-indent:-.25in;mso-list:l0 level3 lfo2">
<![if !supportLists]><span style="font-family:Wingdings;color:#1F497D"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">do you incorporate ‘the reference interview’ as part of your training?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.5in;text-indent:-.25in;mso-list:l0 level3 lfo2">
<![if !supportLists]><span style="font-family:Wingdings;color:#1F497D"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Do you provide a kind of ‘resources toolkit’ – basic reference resources and evaluation criteria training?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.5in;text-indent:-.25in;mso-list:l0 level3 lfo2">
<![if !supportLists]><span style="font-family:Wingdings;color:#1F497D"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Do you usually to train online or in person?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.5in;text-indent:-.25in;mso-list:l0 level3 lfo2">
<![if !supportLists]><span style="font-family:Wingdings;color:#1F497D"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Do you restrict training to full time librarians (with degrees)? Or mix it up? Does it depend upon the library?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.5in;text-indent:-.25in;mso-list:l0 level3 lfo2">
<![if !supportLists]><span style="font-family:Wingdings;color:#1F497D"><span style="mso-list:Ignore">§<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">How often do you train/how many hours a month?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="font-family:"Courier New";color:#1F497D"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Do you have any sample ‘best practices’ or handouts you’d like to share? (For example, Oregon’s AnswerLand shared Texting Best Practices a few years ago and we’ve used this in Delaware ever since.)<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="font-family:"Courier New";color:#1F497D"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Do you have any follow up training?
<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:1.0in;text-indent:-.25in;mso-list:l0 level2 lfo2">
<![if !supportLists]><span style="font-family:"Courier New";color:#1F497D"><span style="mso-list:Ignore">o<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">And here’s the tricky one we can discuss: Do you have any supervisory leverage? For example, if someone answers a question that doesn’t follow best practices and you know the customer is unhappy,
do you provide follow up to the library staff? How do you handle this?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’m glad to show everyone what we have for staff training and resources and would really like to see what others use.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">If no one is interested, though, I’m fine with going with another topic.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks so much,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cathay <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray">Cathay Keough<br>
Statewide Coordinator, Reference Services</span><span style="font-size:9.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray">Delaware Division of Libraries</span><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray">302-257-3014 (office)<br>
302-983-1430 (mobile)</span><span style="font-size:9.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray"><a href="mailto:cathay.keough@lib.de.us">cathay.keough@lib.de.us</a></span><span style="font-size:9.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray"><a href="http://libraries.delaware.gov">libraries.delaware.gov</a><br>
<a href="http://answers.delawarelibraries.org">answers.delawarelibraries.org</a></span><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray">Delaware Library Association:
<a href="http://dla.lib.de.us">dla.lib.de.us</a></span><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray">delawarelibraries.org • consortium.lib.de.us (staff)</span><span style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> collaborative-vr [<a href="mailto:collaborative-vr-bounces@listsmart.osl.state.or.us">mailto:collaborative-vr-bounces@listsmart.osl.state.or.us</a>]
<b>On Behalf Of </b>Tamara Ottum<br>
<b>Sent:</b> Monday, January 30, 2017 3:13 PM<br>
<b>To:</b> <a href="mailto:collaborative-vr@listsmart.osl.state.or.us">collaborative-vr@listsmart.osl.state.or.us</a><br>
<b>Subject:</b> [collaborative-vr] Need agenda items for meeting next week<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Hello all,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Just a reminder that we are meeting next Monday, February 6 at 12pm Pacific Time. You can join the meeting at
<a href="https://oregonstatelibrary.adobeconnect.com/collabvr/">https://oregonstatelibrary.adobeconnect.com/collabvr/</a> (enter as a guest).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri Light",sans-serif">Does anyone have any agenda items?</span></b><span style="font-family:"Calibri Light",sans-serif"> I haven’t received anything yet…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Oregon State Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#595959">503-378-6506<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#2E74B5">tamara.ottum@state.or.us</span></a></span><u><span style="color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><a href="https://answerland.org/"><span style="color:#2E74B5">answerland.org</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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