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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Vince, is this it? Caleb put this together back in 2013.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">-Joe, keeper of things<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> collaborative-vr [mailto:collaborative-vr-bounces@listsmart.osl.state.or.us]
<b>On Behalf Of </b>Paul Chasen<br>
<b>Sent:</b> Thursday, March 16, 2017 12:25 PM<br>
<b>To:</b> Vince Mariner <vince.mariner@gmail.com><br>
<b>Cc:</b> collaborative-vr@listsmart.osl.state.or.us<br>
<b>Subject:</b> Re: [collaborative-vr] Virtual Reference Landscape Survey<o:p></o:p></span></p>
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<p class="MsoNormal">Hi Vince,<o:p></o:p></p>
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<p class="MsoNormal">I may have a few leads on the survey. Do you recall if this was late-90s-early 2000s? Something that well pre-dates QuestionPoint, LibChat, and LibraryH3lp?<o:p></o:p></p>
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<p class="MsoNormal">This article from 2001 entitled "An Analytical Survey of Chat Reference Services" is one that I cited when I was doing library science studies: <a href="https://linkprotect.cudasvc.com/url?a=http://arizona.openrepository.com/arizona/bitstream/10150/135930/1/Francoeur--An%2520Analytical%2520Survey%2520of%2520Chat%2520Reference%2520Services.pdf&c=E,1,sf9-yumMVeM8k-Gw_1vTyT0Puew5fvdg11nZdGO0Bj7H7vD4S-eBCZpbvHHBJRyAmbihhc19HQvfTklqn3upTsQL3kxxhAbtrdyr4YJlvpTai6CHvg-oaCwR&typo=1">http://arizona.openrepository.com/arizona/bitstream/10150/135930/1/Francoeur--An%20Analytical%20Survey%20of%20Chat%20Reference%20Services.pdf</a>.
I had originally found it through Library Literature, but looks like it is in a repository via Google Scholar. It resonates well to this day.<o:p></o:p></p>
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<p class="MsoNormal">Paul<o:p></o:p></p>
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<p class="MsoNormal">On Thu, Mar 16, 2017 at 11:47 AM, Vince Mariner <<a href="mailto:vince.mariner@gmail.com" target="_blank">vince.mariner@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hello, all!<o:p></o:p></p>
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<p class="MsoNormal">I'm reaching way, way back on this one. I recall a survey being conducted many years ago on the virtual reference landscape. Does anyone have a copy of or can point me to this online?<o:p></o:p></p>
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<p class="MsoNormal">Thanks,<o:p></o:p></p>
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<p class="MsoNormal">Vince<o:p></o:p></p>
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<pre><span style="color:#888888">-- <o:p></o:p></span></pre>
<pre><span style="color:#888888">Vincent Mariner<o:p></o:p></span></pre>
<pre><span style="color:#888888">Deputy Director<o:p></o:p></span></pre>
<pre><span style="color:#888888">HSLC<o:p></o:p></span></pre>
<pre><span style="color:#888888">3600 Market Street, Suite 550<o:p></o:p></span></pre>
<pre><span style="color:#888888">Philadelphia, PA 19104-2649<o:p></o:p></span></pre>
<pre><span style="color:#888888">215-222-1532 (phone)<o:p></o:p></span></pre>
<pre><span style="color:#888888">215-222-0416 (fax)<o:p></o:p></span></pre>
<pre><span style="color:#888888"><a href="mailto:mariner@hslc.org" target="_blank">mariner@hslc.org</a><o:p></o:p></span></pre>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Paul Chasen<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Statewide Coordinator, Maryland AskUsNow!
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><a href="mailto:pchasen@prattlibrary.org" target="_blank">pchasen@prattlibrary.org</a><br>
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