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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi Carla,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">I am also interested in hearing from others who are using something other than QuestionPoint for afterhours service.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">As to our model…Oregon now uses QuestionPoint fully, but for many years we had a custom-built Drupal site that ran the service during daylight hours and connected to QuestionPoint
for after-hours backup.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The advantages of the Drupal site was that we could completely control the software, as well as the staffing during the day, so we could maintain our own quality standards.
The downside was lack of backup staff during the day, and needing staff to keep the software up to date.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If you want more details, let me know.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">-Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">State Library of Oregon | Library Support & Development Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#1F4E79">tamara.ottum@state.or.us</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">| 503-378-6506 |
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="http://www.oregon.gov/osl"><span style="color:#1F4E79">www.oregon.gov/osl</span></a></span><u><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> collaborative-vr [mailto:collaborative-vr-bounces@listsmart.osl.state.or.us]
<b>On Behalf Of </b>Carla Steinberg Pfahl<br>
<b>Sent:</b> Monday, October 30, 2017 10:32 AM<br>
<b>To:</b> collaborative-vr@listsmart.osl.state.or.us<br>
<b>Subject:</b> [collaborative-vr] Question about Service Models<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi All, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I was wondering if you could share what your current service model is for a statewide chat service? I am investigating whether it would be worth while to pursue a more flexible model offering 2 or more software options for our libraries
while still maintaining the 24/7 component. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Is there a statewide 24/7 program that does not use QP for their afterhours piece? <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks in advance! <o:p></o:p></p>
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<p class="MsoNormal">Carla<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#888888">-- <br>
Carla Steinberg Pfahl, Librarian<br>
Reference Outreach & Instruction / AskMN.org Coordinator<br>
<a href="http://www.minitex.umn.edu/" target="_blank">Minitex</a> / University of Minnesota<br>
60 Wilson Library</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#888888">309 19th Ave So<br>
Minneapolis, MN 55455<br>
<a href="mailto:pfahl001@umn.edu" target="_blank">pfahl001@umn.edu</a></span><a href="mailto:pfahl001@umn.edu" target="_blank"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><br>
</span></a><o:p></o:p></p>
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<p class="MsoNormal">612-626-6845<o:p></o:p></p>
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<p class="MsoNormal">1-800-462-5348<o:p></o:p></p>
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