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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hello Sheryl,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Great questions!
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">I actually just coordinated a session at our state’s library association conference where we asked participants to ‘wish for the moon’ - “If there were no restrictions or
limitations, how would you set up a statewide virtual reference service?” <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">While most responses focused on the collaborative aspect of the service, here are a few regarding the technology that may be of interest to you:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Video chat and/or audio ability<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Secured shared screens<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Shared whiteboard space<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Free app for patrons to login and use<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Also, one person suggested: “Patrons would be able to have any questions answered, just as they would walking into a public library.” To me this is a really important point;
I see a significant amount of questions coming in that are not traditional “reference” (they are circulation, tech help, etc.). I think our online service needs to emulate our in-person service, and in order to do that we need to involve staff in other departments.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hope this helps. I’m interested to hear others’ thoughts and suggestions!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">-Tamara<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Tamara Ottum, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">Answerland Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">State Library of Oregon | Library Support & Development Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="mailto:tamara.ottum@state.or.us"><span style="color:#1F4E79">tamara.ottum@state.or.us</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5">
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">|
</span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="tel:%20(503)%20378-6506"><span style="color:#1F4E79">503-378-6506</span></a></span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#595959">
| </span><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#1F4E79"><a href="http://www.oregon.gov/osl"><span style="color:#1F4E79">www.oregon.gov/osl</span></a></span><u><span style="font-size:9.0pt;font-family:"Calibri Light",sans-serif;color:#2E74B5"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> collaborative-vr [mailto:collaborative-vr-bounces@listsmart.osl.state.or.us]
<b>On Behalf Of </b>Sheryl Knab<br>
<b>Sent:</b> Monday, April 30, 2018 11:03 AM<br>
<b>To:</b> collaborative-vr@listsmart.osl.state.or.us<br>
<b>Cc:</b> Caitlin Kenney <ckenney@wnylrc.org><br>
<b>Subject:</b> Re: [collaborative-vr] a question<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hi All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">While Caitlin Kenney waits approval to join this list, WNYLRC is doing research for a local presentation on what the future of virtual reference is and where is it going within
the next 3 years. We would like to pose the same topic to this list and hopefully many of you can chime. What do you think the future of virtual reference and/or what the reality is for institutions to support it. Also, in an ideal world, where funding
is abundant and staffing is available, what does virtual reference look like in three years?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thanks for your help!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Sheryl Knab<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Executive Director<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Western New York Library Resources Council (WNYLRC)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Airport Commerce Park East<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">4950 Genesee Street<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Suite 170<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Cheektowaga, NY 14225<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:sknab@wnylrc.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">sknab@wnylrc.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">716-633-0705<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Direct line: 716-929-6307<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.wnylrc.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">www.wnylrc.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Chair, Empire State Library Network<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">WNYLRC is a member of Empire State Library Network<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><img border="0" width="110" height="100" id="Picture_x0020_1" src="cid:image001.png@01D3E1F8.D159F930" alt="cid:image001.png@01D3E1F8.D159F930"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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