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    <p>Thank you Nono.</p>
    <p>We will see you later today.</p>
    <p>My apologies for the late notice but I was out half of yesterday.
      If you could add to the agenda:</p>
    <p>1)How do your services deal with school children or teens that
      are playing around with the chat service? We want to encourage
      appropriate use and class use while discouraging inappropriate
      use, and would not like to penalize the good, appropriate users of
      the service.<br>
    </p>
    <p>2)How do your states follow up with complaints of abusive
      behavior (verbal abuse) on the part of patrons? Unfortunately, we
      have seen an increase of this behavior and are following up with
      some ISP's, particularly school districts. to attempt to localize
      and stop it. Have other states used other methods to report or
      block patrons, or otherwise discourage abuse?<br>
    </p>
    <p>Thank you for your advice and guidance. <br>
    </p>
    <p>Best,</p>
    <p>Doreva<br>
    </p>
    <br>
    <div class="moz-cite-prefix">On 5/11/2018 11:36 AM, Burling, Nono
      wrote:<br>
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        <p class="MsoNormal">Does anyone have anything they would like
          to discuss at next week’s meeting.  LMK and I’ll add it to the
          agenda.<o:p></o:p></p>
        <p class="MsoNormal"><o:p> </o:p></p>
        <p class="MsoNormal"><b><span style="font-family:"Century
              Gothic",sans-serif;color:#45556C">NONO BURLING,</span></b><span
            style="font-family:"Century
            Gothic",sans-serif;color:#1F497D">
          </span><b><span style="font-family:"Century
              Gothic",sans-serif;color:#B68451">Outreach Librarian</span></b><span
            style="font-family:"Century
            Gothic",sans-serif;color:#1F497D"><o:p></o:p></span></p>
        <p class="MsoNormal"><span style="color:#45556C">Washington
            State Library | Office of the Secretary of State</span><span
            style="color:#45556C"><o:p></o:p></span></p>
        <p class="MsoNormal"><span style="color:#45556C">6880 Capitol
            Blvd SE, Tumwater, Washington<o:p></o:p></span></p>
        <p class="MsoNormal"><span style="color:#B68451">w:</span><span
            style="color:#45556C"> 360-570-5576 |
          </span><span style="color:#B68451">e:</span><span
            style="color:#1F497D"><a
              href="mailto:nono.burling@sos.wa.gov"
              moz-do-not-send="true"><span style="color:blue">nono.burling@sos.wa.gov</span></a><o:p></o:p></span></p>
        <p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Garamond",serif;color:#1F497D"><o:p> </o:p></span></p>
        <p class="MsoNormal"><i><span style="color:#1F497D">“Connecting
              Washington through the power of libraries.”</span></i><span
            style="color:#1F497D"><o:p></o:p></span></p>
        <p class="MsoNormal"><o:p> </o:p></p>
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      <pre wrap="">_______________________________________________
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    </blockquote>
    <br>
    <pre class="moz-signature" cols="72">-- 
Doreva Belfiore
Director of Library Services
HSLC
3600 Market St., Suite 550
Philadelphia, PA 19104
<a class="moz-txt-link-abbreviated" href="mailto:belfiore@hslc.org">belfiore@hslc.org</a>
215-222-1532</pre>
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