<div dir="ltr"><div>This is not related to QP CPATCHA, but my library just installed a reCAPTCHA on the <a href="https://multcolib.org/we-can-help-anything">library's email form</a>. We had resisted doing so because we wanted to avoid any kind of patron verification since we know it can be a barrier to submitting questions.<br></div><div><br></div><div>The nice thing about the <span style="background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">reCAPTCHA<span> is that it only requires the patron to use a check box to confirm that the patron is not a robot.
<span style="background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">This is the most user-friendly type of CAPTCHA. The box is not visible in the code that a bot sees, so the bot cannot be programmed to check it.</span>
</span></span></div><div><span style="background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline"><span><span style="background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline"><br></span></span></span></div><div><span style="background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline"><span><span style="background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">We took this action just last week. We received over 80 spam messages overnight from a foreign country. We blocked the ip address (knowing that the spammer might just change ip addresses). The following night we received over 1500 spam messages! That's when we added the reCAPTCHA.</span></span></span></div><div><span style="background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline"><span><span style="background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline"><br></span></span></span></div><div><span style="background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline"><span><span style="background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">Emily</span></span></span></div><div><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><span style="font-size:12.8px">Emily Papagni</span><br></div><div dir="ltr">Virtual Services Librarian<br>Multnomah County Library<br>Phone: 503.988.5433<br><a href="mailto:emilyp@multco.us" target="_blank">emilyp@multco.us</a></div><div dir="ltr"><div><br></div><div><div dir="ltr" style="font-size:12.8px"><img src="https://multcolib.org/sites/default/files/MultCoLib_2LineLogo_RGBemail_sig2.png"></div><div><br></div><div><br></div></div></div></div></div></div></div></div></div></div><br><input name="virtru-metadata" type="hidden" value="{"email-policy":{"state":"closed","expirationUnit":"days","disableCopyPaste":false,"disablePrint":false,"disableForwarding":false,"expires":false,"isManaged":false},"attachments":{},"compose-window":{"secure":false}}"></div><br><div class="gmail_quote" style=""><div dir="ltr">On Mon, Jun 18, 2018 at 7:43 AM Cathay Keough <<a href="mailto:Cathay.Keough@lib.de.us">Cathay.Keough@lib.de.us</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple"><div style="display:none">Click With Care -</div>
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<img src="https://www3.multco.us/itsecurity/images/trusted-email-w-text_600x30.png" alt="Click With Care">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Thanks for your response, Paul. It’s interesting!<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">As with Maryland’s service, we opted not to use it for the same reasons. Captchas can be frustrating for users, and also for those who have visual impairments.
See the study and evaluation </span>How Good are Humans at Solving CAPTCHAs? A Large Scale Evaluation
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">by Jurafsky, Bethard, Fabry, Mitchell and Burszstein (Stanford) <a href="https://web.stanford.edu/~jurafsky/burszstein_2010_captcha.pdf" target="_blank">https://web.stanford.edu/~jurafsky/burszstein_2010_captcha.pdf</a>
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Delaware’s VR service uses Springshare’s LibApp/LibAnswers which has an automatic spam filter, similar to what a person can set up through their Gmail account.
I have to point out that no filter is close to ideal but it has been more of a help than a hindrance. The spam ‘folder’ is easily reviewed for any real questions (aka “tickets”), and in turn, tickets that come on the main Dashboard that shouldn’t be there
are easily sent to spam. So with a little human intervention, this area is kept under control.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">-Cathay<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#595959">Cathay Keough<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#595959">Statewide Coordinator, Reference Services<br>
Delaware Division of Libraries<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#595959">302-257-3014 (office)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#595959">302-983-1430 (mobile)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#595959"><a href="http://libraries.delaware.gov/" target="_blank"><span style="color:#595959">libraries.delaware.gov</span></a><br>
<a href="http://answers.delawarelibraries.org/" target="_blank"><span style="color:#595959">answers.delawarelibraries.org</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#595959">Delaware Library Association:
<a href="http://dla.lib.de.us/" target="_blank"><span style="color:#595959">dla.lib.de.us</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> collaborative-vr [mailto:<a href="mailto:collaborative-vr-bounces@listsmart.osl.state.or.us" target="_blank">collaborative-vr-bounces@listsmart.osl.state.or.us</a>]
<b>On Behalf Of </b>Paul Chasen<br>
<b>Sent:</b> Monday, June 18, 2018 10:19 AM<br>
<b>To:</b> <a href="mailto:collaborative-vr@listsmart.osl.state.or.us" target="_blank">collaborative-vr@listsmart.osl.state.or.us</a><br>
<b>Subject:</b> Re: [collaborative-vr] Fwd: [QUESTIONPOINT-L] Reduce spam with captcha<u></u><u></u></span></p>
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<p class="MsoNormal">Hi Doreva,<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Statewide, I leave it up to the AskUsNow! partner libraries' discretions to use CAPTCHA for the chat form on their library's website. <u></u><u></u></p>
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<p class="MsoNormal">It was determined in past, in-depth reviews of chat transcripts that spammers (who were primarily trying to promote new books or ask for funds) were mostly accessing the partner libraries' websites. <u></u><u></u></p>
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<p class="MsoNormal">This scenario helped me make better arguments to the partners to implement the Qwidget and use CAPTCHA on their chat forms (if they wanted to continue have chat forms as access points).<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">When we used to have the chat form on our <a href="http://www.askusnow.info" target="_blank">
statewide public portal</a> (which we have kept solely as a Qwidget), we decided to not use CAPTCHA because it was an obstacle (mostly for students and educators) attempting to access the service anonymously or by identifying themselves. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I hope these details help.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Best,<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Paul<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Sun, Jun 17, 2018 at 8:56 AM, Doreva Belfiore <<a href="mailto:belfiore@hslc.org" target="_blank">belfiore@hslc.org</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Hello Colleagues,<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">This was a recent message from OCLC suggesting the use of CAPTCHA to reduce spam inside QP. Have any of you implemented CAPTCHA, and in which scenarios?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Thanks very much for any feedback you might provide.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Best,<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Doreva<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">Doreva Belfiore<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">Director of Library Services<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">HSLC<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">3600 Market Street, Suite 550<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">Philadelphia, PA 19104-2649<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">215-222-1532 (phone)<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black">215-222-0416 (fax)<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black"><a href="mailto:belfiore@hslc.org" target="_blank">belfiore@hslc.org</a><br>
<a href="http://www.hslc.org" target="_blank">www.hslc.org</a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black"><u></u> <u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<u></u><u></u></p>
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<p class="MsoNormal">Begin forwarded message:<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica Neue",serif">From: </span>
</b><span style="font-family:"Helvetica Neue",serif">"Thelin,Sonya" <<a href="mailto:thelins@oclc.org" target="_blank">thelins@oclc.org</a>></span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica Neue",serif">Subject: [QUESTIONPOINT-L] Reduce spam with captcha</span></b><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica Neue",serif">Date: </span>
</b><span style="font-family:"Helvetica Neue",serif">May 31, 2018 at 11:09:33 AM EDT</span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica Neue",serif">To: </span>
</b><span style="font-family:"Helvetica Neue",serif"><a href="mailto:QUESTIONPOINT-L@OCLCLISTS.ORG" target="_blank">QUESTIONPOINT-L@OCLCLISTS.ORG</a></span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica Neue",serif">Reply-To:
</span></b><span style="font-family:"Helvetica Neue",serif">"Thelin,Sonya" <<a href="mailto:thelins@oclc.org" target="_blank">thelins@oclc.org</a>></span><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:11.55pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Save time for your reference staff by blocking spam messages using the CAPTCHA tool you can enable within your QuestionPoint account.<span class="m_-1145206291687673089m1882206720980152845m-7601382904025435692apple-converted-space"> </span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:11.55pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">To turn on CAPTCHA in QuestionPoint, login and navigate to: Administration > Forms > Spam Filter. Then check "Use Captcha" for
email and/or chat and save your changes:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:11.55pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><img border="0" width="320" height="203" id="m_-1145206291687673089m_1882206720980152845m_-7601382904025435692Picture_x0020_2" src="cid:image001.jpg@01D406EF.ED89D2D0"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:11.55pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:8.0pt;line-height:11.55pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Your QuestionPoint team</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif">********************************************************************</span><u></u><u></u></p>
<p><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif">This message was posted through the OCLC list server. If you wish to change your subscription, please send a message to the Listserv service at:<span class="m_-1145206291687673089m1882206720980152845m-7601382904025435692apple-converted-space"> </span><a href="mailto:listserv@oclclists.org" target="_blank"><span style="color:#954f72">listserv@oclclists.org</span></a><span class="m_-1145206291687673089m1882206720980152845m-7601382904025435692apple-converted-space"> </span>(NOTE
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_______________________________________________<br>
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p class="MsoNormal">Paul Chasen<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Statewide Coordinator, Maryland AskUsNow!
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Enoch Pratt Free Library/SLRC<br>
400 Cathedral Street<br>
Baltimore, MD 21201</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">443-984-4955 </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><a href="mailto:pchasen@prattlibrary.org" target="_blank">pchasen@prattlibrary.org</a><br>
</span><a href="http://askusnow.info" target="_blank"><span style="text-decoration:none"><img border="0" id="m_-1145206291687673089_x0000_i1026" src="http://askusnow.info/staff/sites/default/files/AskUsNow40px.jpg"></span></a><u></u><u></u></p>
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