<div dir="ltr">Hi Doreva,<div><br></div><div>Statewide, I leave it up to the AskUsNow! partner libraries' discretions to use CAPTCHA for the chat form on their library's website. </div><div>It was determined in past, in-depth reviews of chat transcripts that spammers (who were primarily trying to promote new books or ask for funds) were mostly accessing the partner libraries' websites. </div><div>This scenario helped me make better arguments to the partners to implement the Qwidget and use CAPTCHA on their chat forms (if they wanted to continue have chat forms as access points).</div><div><br></div><div>When we used to have the chat form on our <a href="http://www.askusnow.info">statewide public portal</a> (which we have kept solely as a Qwidget), we decided to not use CAPTCHA because it was an obstacle (mostly for students and educators) attempting to access the service anonymously or by identifying themselves. </div><div><br></div><div>I hope these details help.</div><div><br></div><div>Best,</div><div><br></div><div>Paul</div><div class="gmail_extra"><br><div class="gmail_quote">On Sun, Jun 17, 2018 at 8:56 AM, Doreva Belfiore <span dir="ltr"><<a href="mailto:belfiore@hslc.org" target="_blank">belfiore@hslc.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word;line-break:after-white-space"><div dir="auto" style="word-wrap:break-word;line-break:after-white-space">Hello Colleagues,</div><div dir="auto" style="word-wrap:break-word;line-break:after-white-space"><br></div><div dir="auto" style="word-wrap:break-word;line-break:after-white-space">This was a recent message from OCLC suggesting the use of CAPTCHA to reduce spam inside QP. Have any of you implemented CAPTCHA, and in which scenarios?</div><div dir="auto" style="word-wrap:break-word;line-break:after-white-space"><br></div><div dir="auto" style="word-wrap:break-word;line-break:after-white-space">Thanks very much for any feedback you might provide.</div><div dir="auto" style="word-wrap:break-word;line-break:after-white-space"><br></div><div dir="auto" style="word-wrap:break-word;line-break:after-white-space">Best,</div><div dir="auto" style="word-wrap:break-word;line-break:after-white-space"><br></div><div dir="auto" style="word-wrap:break-word;line-break:after-white-space">Doreva</div><div dir="auto" style="word-wrap:break-word;line-break:after-white-space"><br><div>
<div style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">Doreva Belfiore</div><div style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div>Director of Library Services</div><div>HSLC</div><div>3600 Market Street, Suite 550</div><div>Philadelphia, PA 19104-2649</div><div>215-222-1532 (phone)</div><div>215-222-0416 (fax)</div><a href="mailto:belfiore@hslc.org" target="_blank">belfiore@hslc.org</a><br><a href="http://www.hslc.org" target="_blank">www.hslc.org</a></div><div style="color:rgb(0,0,0);font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><br></div><br class="m_1882206720980152845m_-7601382904025435692Apple-interchange-newline">
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<div><br><blockquote type="cite"><div>Begin forwarded message:</div><br class="m_1882206720980152845m_-7601382904025435692Apple-interchange-newline"><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px"><span style="font-family:-webkit-system-font,Helvetica Neue,Helvetica,sans-serif;color:rgba(0,0,0,1.0)"><b>From: </b></span><span style="font-family:-webkit-system-font,Helvetica Neue,Helvetica,sans-serif">"Thelin,Sonya" <<a href="mailto:thelins@oclc.org" target="_blank">thelins@oclc.org</a>><br></span></div><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px"><span style="font-family:-webkit-system-font,Helvetica Neue,Helvetica,sans-serif;color:rgba(0,0,0,1.0)"><b>Subject: </b></span><span style="font-family:-webkit-system-font,Helvetica Neue,Helvetica,sans-serif"><b>[QUESTIONPOINT-L] Reduce spam with captcha</b><br></span></div><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px"><span style="font-family:-webkit-system-font,Helvetica Neue,Helvetica,sans-serif;color:rgba(0,0,0,1.0)"><b>Date: </b></span><span style="font-family:-webkit-system-font,Helvetica Neue,Helvetica,sans-serif">May 31, 2018 at 11:09:33 AM EDT<br></span></div><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px"><span style="font-family:-webkit-system-font,Helvetica Neue,Helvetica,sans-serif;color:rgba(0,0,0,1.0)"><b>To: </b></span><span style="font-family:-webkit-system-font,Helvetica Neue,Helvetica,sans-serif"><a href="mailto:QUESTIONPOINT-L@OCLCLISTS.ORG" target="_blank">QUESTIONPOINT-L@OCLCLISTS.ORG</a><br></span></div><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px"><span style="font-family:-webkit-system-font,Helvetica Neue,Helvetica,sans-serif;color:rgba(0,0,0,1.0)"><b>Reply-To: </b></span><span style="font-family:-webkit-system-font,Helvetica Neue,Helvetica,sans-serif">"Thelin,Sonya" <<a href="mailto:thelins@oclc.org" target="_blank">thelins@oclc.org</a>><br></span></div><div><div class="m_1882206720980152845h5"><br><div><div class="m_1882206720980152845m_-7601382904025435692WordSection1" style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none"><p class="MsoNormal" style="margin:0in 0in 8pt;font-size:11pt;font-family:Calibri,sans-serif;line-height:15.399999618530273px"><span style="font-size:10pt;line-height:14px;font-family:Arial,sans-serif">Save time for your reference staff by blocking spam messages using the CAPTCHA tool you can enable within your QuestionPoint account.<span class="m_1882206720980152845m_-7601382904025435692Apple-converted-space"> </span><u></u><u></u></span></p><p class="MsoNormal" style="margin:0in 0in 8pt;font-size:11pt;font-family:Calibri,sans-serif;line-height:15.399999618530273px"><span style="font-size:10pt;line-height:14px;font-family:Arial,sans-serif">To turn on CAPTCHA in QuestionPoint, login and navigate to: Administration > Forms > Spam Filter. Then check "Use Captcha" for email and/or chat and save your changes:<u></u><u></u></span></p><p class="MsoNormal" style="margin:0in 0in 8pt;font-size:11pt;font-family:Calibri,sans-serif;line-height:15.399999618530273px"><span style="font-size:10pt;line-height:14px;font-family:Arial,sans-serif"><img id="m_1882206720980152845m_-7601382904025435692Picture_x0020_2" src="cid:image002.jpg@01D3F8CF.D9C8F1A0"><u></u><u></u></span></p><p class="MsoNormal" style="margin:0in 0in 8pt;font-size:11pt;font-family:Calibri,sans-serif;line-height:15.399999618530273px"><span style="font-size:10pt;line-height:14px;font-family:Arial,sans-serif"><u></u> <u></u></span></p><p class="MsoNormal" style="margin:0in 0in 8pt;font-size:11pt;font-family:Calibri,sans-serif;line-height:15.399999618530273px"><span style="font-size:10pt;line-height:14px;font-family:Arial,sans-serif">Your QuestionPoint team<u></u><u></u></span></p><div style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif"><u></u> <u></u></span></div><div style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><u></u> <u></u></div><div style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><u></u> <u></u></div></div><span style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none;float:none;display:inline!important">******************************<wbr>******************************<wbr>********</span><p style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none">This message was posted through the OCLC list server. If you wish to change your subscription, please send a message to the Listserv service at:<span class="m_1882206720980152845m_-7601382904025435692Apple-converted-space"> </span><a href="mailto:listserv@oclclists.org" style="color:rgb(149,79,114);text-decoration:underline" target="_blank">listserv@oclclists.org</a><span class="m_1882206720980152845m_-7601382904025435692Apple-converted-space"> </span>(NO<wbr>TE that this is NOT the QUESTIONPOINT-L list address) with one of the following in the body of the message:</p><p style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration:none">"unsubscribe QUESTIONPOINT-L" to unsubscribe; "set QUESTIONPOINT-L digest" to receive QUESTIONPOINT-L in digest form; "set QUESTIONPOINT-L nomail" to set your options to no mail; "set QUESTIONPOINT-L mail" to restart your mail. You may also subscribe or unsubscribe to other OCLC mailing lists at<span class="m_1882206720980152845m_-7601382904025435692Apple-converted-space"> </span><a href="https://www.oclc.org/forms/internet-subscription.en.html" style="color:rgb(149,79,114);text-decoration:underline" target="_blank">https://www.oclc.org/forms/<wbr>internet-subscription.en.html</a>. To contact the list owners directly please send your message to<span class="m_1882206720980152845m_-7601382904025435692Apple-converted-space"> </span><a href="mailto:QUESTIONPOINT-L-request@OCLCLISTS.ORG" style="color:rgb(149,79,114);text-decoration:underline" target="_blank">QUESTIONPOINT-L-request@OCL<wbr>CLISTS.ORG</a></p></div></div></div></blockquote></div><br></div></div><br>______________________________<wbr>_________________<br>
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Technical questions? Call 503-378-8800.<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="m_1882206720980152845gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><span></span>Paul Chasen<br><span><div><div><span style="font-family:arial,helvetica,sans-serif"><font size="2">Statewide Coordinator, Maryland AskUsNow! <br>Enoch Pratt Free Library/SLRC<br>400 Cathedral Street<br>Baltimore, MD 21201<br></font></span></div><span style="font-family:arial,helvetica,sans-serif"><font size="2">443-984-4955 <br></font></span></div><span style="font-family:arial,helvetica,sans-serif"></span><span style="font-family:arial,helvetica,sans-serif"><font size="2"><a href="mailto:pchasen@prattlibrary.org" target="_blank">pchasen@prattlibrary.org</a><br></font></span><a href="http://askusnow.info" target="_blank"><img alt="" src="http://askusnow.info/staff/sites/default/files/AskUsNow40px.jpg"></a></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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