<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Thanks Kelly, Paul, and Nono for sharing. Paul, it’s interesting to see which scripts your service decided to keep as part of the weeding process. And thanks Nono for sharing the QP scripts as well.<div class=""><br class=""></div><div class="">It’s especially helpful to see the wording used to respond to challenging chats, such as when there’s rude or inappropriate behavior.</div><div class=""><br class=""></div><div class="">I’ll make a note to share our revised scripts with the group when they’re ready. And Kelly, good luck with your project :)</div><div class=""><br class=""></div><div class="">Thanks again!</div><div class=""><br class=""></div><div class="">Cristen</div><div class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Jul 26, 2018, at 7:55 AM, Paul Chasen <<a href="mailto:pchasen@prattlibrary.org" class="">pchasen@prattlibrary.org</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><meta http-equiv="Content-Type" content="text/html; charset=utf-8" class=""><div dir="ltr" class="">Hi Cristen,<div class=""><br class=""></div><div class="">Here is a link to scripts that were updated as of 7/24/18: <a href="http://askusnow.info/staff/learningcenter/technical/statewide-scripts" class="">http://askusnow.info/staff/learningcenter/technical/statewide-scripts</a>. They are continuing to be revised and updated based off of my liaisons' feedback, to ultimately get them ready for the Fall 2018. The aim is to not add too many scripts (there used to be too many to count), but improve the ones that we got.</div><div class=""><br class=""></div><div class="">-Paul</div></div><div class="gmail_extra"><br class=""><div class="gmail_quote">On Wed, Jul 25, 2018 at 7:44 PM, Burling, Nono <span dir="ltr" class=""><<a href="mailto:nono.burling@sos.wa.gov" target="_blank" class="">nono.burling@sos.wa.gov</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<div class="m_5943041555052604461WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class="">Do you know about
<a href="http://wiki.questionpoint.org/w/page/13839430/Clearinghouse%20for%20QuestionPoint%20Scripts" target="_blank" class="">
this page</a> on the QP wiki Cristen? <u class=""></u><u class=""></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class="">It has tons of examples. Not every link on this page is scripts but I don’t seem to find one page that is only scripts. They are pretty well labeled.
<u class=""></u><u class=""></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class=""><u class=""></u> <u class=""></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class="">Nono<u class=""></u><u class=""></u></span></p>
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<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in" class=""><p class="MsoNormal"><b class=""><span style="font-size:11.0pt;font-family:"Calibri",sans-serif" class="">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif" class=""> collaborative-vr [mailto:<a href="mailto:collaborative-vr-bounces@listsmart.osl.state.or.us" target="_blank" class="">collaborative-vr-<wbr class="">bounces@listsmart.osl.state.<wbr class="">or.us</a>]
<b class="">On Behalf Of </b>Cristen Polley<br class="">
<b class="">Sent:</b> Wednesday, July 25, 2018 4:05 PM<br class="">
<b class="">To:</b> <a href="mailto:collaborative-vr@listsmart.osl.state.or.us" target="_blank" class="">collaborative-vr@listsmart.<wbr class="">osl.state.or.us</a><br class="">
<b class="">Subject:</b> [collaborative-vr] Scripts used in chat sessions<u class=""></u><u class=""></u></span></p>
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</div><div class=""><div class="h5"><p class="MsoNormal"><u class=""></u> <u class=""></u></p><p class="MsoNormal">Hi everyone,<u class=""></u><u class=""></u></p>
<div class=""><p class="MsoNormal"><u class=""></u> <u class=""></u></p>
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<div class=""><p class="MsoNormal">I’m currently working on a small summer project to refresh our scripts (the pre-written messages we use when chatting with patrons).<u class=""></u><u class=""></u></p>
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<div class=""><p class="MsoNormal"><u class=""></u> <u class=""></u></p>
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<div class=""><p class="MsoNormal">Would anyone be willing to share a link to their scripts or a copy of them if they’re not available online?<u class=""></u><u class=""></u></p>
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<div class=""><p class="MsoNormal">I’d love to see what types of scripts you have and how they’re written to get some ideas! For reference, here’s a link to our current scripts: <a href="https://askaway.org/staff/scripts" target="_blank" class="">https://askaway.org/<wbr class="">staff/scripts</a><u class=""></u><u class=""></u></p>
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<div class=""><p class="MsoNormal">Thanks!<u class=""></u><u class=""></u></p>
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<div class=""><p class="MsoNormal">Cristen<u class=""></u><u class=""></u></p>
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<div class=""><p class="MsoNormal">Cristen Polley<br class="">
Coordinator<br class="">
BC Electronic Library Network<br class="">
p. 778.782.5419<br class="">
m. 604.653.2334<br class="">
e. <a href="mailto:cristenp@bceln.ca" target="_blank" class="">cristenp@bceln.ca</a> | w. <a href="https://bceln.ca/" target="_blank" class="">
https://bceln.ca</a><br class="">
<br class="">
Mondays - Thursdays<br class="">
<br class="">
The BC ELN office is located on the traditional, unceded territories of the Musqueam, Squamish, and Tsleil-Waututh Nations.
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Technical questions? Call 503-378-8800.<br class=""></blockquote></div><br class=""><br clear="all" class=""><div class=""><br class=""></div>-- <br class=""><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><div class=""><div dir="ltr" class=""><span class=""></span>Paul Chasen<br class=""><span class=""><div class=""><div class=""><span style="font-family:arial,helvetica,sans-serif" class=""><font size="2" class="">Statewide Coordinator, Maryland AskUsNow! <br class="">Enoch Pratt Free Library/SLRC<br class="">400 Cathedral Street<br class="">Baltimore, MD 21201<br class=""></font></span></div><span style="font-family:arial,helvetica,sans-serif" class=""><font size="2" class="">443-984-4955 <br class=""></font></span></div><span style="font-family:arial,helvetica,sans-serif" class=""></span><span style="font-family:arial,helvetica,sans-serif" class=""><font size="2" class=""><a href="mailto:pchasen@prattlibrary.org" target="_blank" class="">pchasen@prattlibrary.org</a><br class=""></font></span><a href="http://askusnow.info/" target="_blank" class=""><img alt="" src="http://askusnow.info/staff/sites/default/files/AskUsNow40px.jpg" class=""></a></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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Cristen Polley<br class="">Coordinator<br class="">BC Electronic Library Network<br class="">p. 778.782.5419<br class="">m. 604.653.2334<br class="">e. <a href="mailto:cristenp@bceln.ca" class="">cristenp@bceln.ca</a> | w. <a href="https://bceln.ca" class="">https://bceln.ca</a><br class=""><br class="">Mondays - Thursdays<br class=""><br class="">The BC ELN office is located on the traditional, unceded territories of the Musqueam, Squamish, and Tsleil-Waututh Nations.
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