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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Carla,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We’ve just published a short piece reflecting on askON’s ten years of service. If you’re interested, you can read it here:
<a href="http://open-shelf.ca/180701-ocula-10-years-of-askon/">http://open-shelf.ca/180701-ocula-10-years-of-askon/</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The VR trend that has had the biggest impact for askON has been proactive chat by far. There’s also text, which we’ve added for visitors to ask quick library
questions. I’m sure there are lots of other great tech trends (screen sharing software, knowledge bases, etc) but we aren’t currently using those in a big way. Also Uber reference, which someone spoke about at ALA (and one of our college libraries has been
talking about for ages), though I don’t know how much of a trend this is yet!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I’m not sure this is relevant to you, but we’ve thought a lot about user trends and what that means for VR, because it helps our library partners to make the
case locally for the service. One user trend that we have seen through our visitor survey is that an increasing number of visitors every year are report that they access the service simply because they prefer accessing online services, and not necessarily
because other service points are busy or because they’re working remotely. This is just the space that college-aged students feel most at home, and so VR has become an expected service. I suspect this may be the same among other age groups, but don’t have
that data! In Ontario a trend in higher ed in general is an increase in the number of international students as well as a greater awareness of accessibility issues, and VR has helped to meet the specific needs of these groups. We’ve heard from international
students and students with disabilities that VR reduces communication and access barriers, making it easier and more comfortable for them to access reference services.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Siobán
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:1.8pt;line-height:105%"><span style="font-size:11.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D"><img border="0" width="138" height="45" id="Picture_x0020_1" src="cid:image002.jpg@01D44469.9B849800" alt="cid:image002.jpg@01D40258.7C19CBF0">
<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-indent:.5pt;line-height:105%"><b><span style="font-size:10.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D">Siobán Linnen</span></b><span style="font-size:11.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-indent:.5pt;line-height:105%"><span style="font-size:10.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D">Virtual Reference and Accessibility</span><span style="font-size:11.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
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<span style="font-size:8.0pt;line-height:105%;font-family:"Calibri Light",sans-serif;color:#1F497D">Ontario Colleges Library Service<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-right:17.05pt;line-height:105%"><span style="font-size:9.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-right:17.05pt;line-height:105%"><span style="font-size:9.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D">74 Gervais Drive</span><span style="font-size:11.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
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<span style="font-size:9.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D">Toronto ON</span><span style="font-size:11.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D">
</span><span style="font-size:9.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D">M3C 1Z3</span><span style="font-size:11.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-right:17.05pt;text-indent:1.8pt;line-height:105%">
<span style="font-size:11.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://www.ocls.ca/"><span style="font-size:9.0pt;line-height:105%;color:#0563C1">https://www.ocls.ca</span></a></span><span style="font-size:9.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
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<span style="font-size:9.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-right:17.25pt;text-indent:.5pt;line-height:105%">
<span style="font-size:9.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-right:17.25pt;text-indent:.5pt;line-height:105%">
<span style="font-size:9.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D">Tel. (647) 722-9317<o:p></o:p></span></p>
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<span style="font-size:9.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D">Toll-free (800) 268-5560 ext. 317</span><span style="font-size:11.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-right:17.25pt;text-indent:.5pt;line-height:105%">
<span style="font-size:9.0pt;line-height:105%;font-family:"Calibri",sans-serif;color:#1F497D">Email:
<a href="mailto:slinnen@ocls.ca"><span style="color:#0563C1">slinnen@ocls.ca</span></a>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#C00000;mso-fareast-language:EN-CA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> collaborative-vr [mailto:collaborative-vr-bounces@listsmart.osl.state.or.us]
<b>On Behalf Of </b>Carla Steinberg Pfahl<br>
<b>Sent:</b> Tuesday, September 4, 2018 3:42 PM<br>
<b>To:</b> collaborative-vr <collaborative-vr@listsmart.osl.state.or.us><br>
<b>Subject:</b> [collaborative-vr] Trends in VR<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi All, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I'm giving a little spiel to our stakeholders (no big deal!) on Friday about AskMN. I'll be going over stats and our 10 yr anniversary. They would also like me to talk about trends in VR. For the life of me I'm finding this difficult. So
I'm throwing this out to the collective wisdom for help! <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Can you help with this? An idea or article to point to? <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Best, <br>
Carla<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#888888">-- <br>
Carla Steinberg Pfahl, Librarian<br>
Reference Outreach & Instruction / AskMN.org Coordinator<br>
<a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.minitex.umn.edu%2F&data=02%7C01%7Cslinnen%40ocls.ca%7Cbc9627623e4146e37b4a08d6129e989a%7C0cff09b4305e4c88b2917f9df018f4d0%7C0%7C0%7C636716869721443438&sdata=4x2SSQoNoXYnHGTj8P4kohqUHJJ7xD7EY%2BEywS%2Fk0yA%3D&reserved=0" target="_blank">Minitex</a>
/ University of Minnesota<br>
60 Wilson Library</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#888888">309 19th Ave So<br>
Minneapolis, MN 55455<br>
<a href="mailto:pfahl001@umn.edu" target="_blank">pfahl001@umn.edu</a></span><a href="mailto:pfahl001@umn.edu" target="_blank"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><br>
</span></a><o:p></o:p></p>
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<p class="MsoNormal">612-626-6845<o:p></o:p></p>
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<p class="MsoNormal">1-800-462-5348<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Felm4you.org&data=02%7C01%7Cslinnen%40ocls.ca%7Cbc9627623e4146e37b4a08d6129e989a%7C0cff09b4305e4c88b2917f9df018f4d0%7C0%7C0%7C636716869721453442&sdata=V7Ibw98Z1h%2BRTIx5MIosi0GPQmWTgC9oVUtY%2FwaY5YU%3D&reserved=0" target="_blank">elm4you.org</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Faskmn.org&data=02%7C01%7Cslinnen%40ocls.ca%7Cbc9627623e4146e37b4a08d6129e989a%7C0cff09b4305e4c88b2917f9df018f4d0%7C0%7C0%7C636716869721453442&sdata=cesDHuODe5s9Qt7DFQB8ibCrqwLYxKa0i7TuUaSjcWw%3D&reserved=0" target="_blank">askmn.org</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Febooksmn.org&data=02%7C01%7Cslinnen%40ocls.ca%7Cbc9627623e4146e37b4a08d6129e989a%7C0cff09b4305e4c88b2917f9df018f4d0%7C0%7C0%7C636716869721463454&sdata=qKfoJw9tqrBBa24QbbTIgjD6e45mweEKWVvvyTn5Ofk%3D&reserved=0" target="_blank">ebooksmn.org</a><o:p></o:p></p>
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