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<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I was wondering if anyone would mind sharing policies (or suggestions) for their virtual reference group on how to deal with inappropriate comments. I am the Chair for our Virtual Reference consortium in Nova Scotia called Livehelp. We
are looking at updating some of our policies and how you deal with inappropriate comments in a consortial setting. We have 9 universities and 1 community college in our consortium. Our group is staffed by volunteers from each of the institutions.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Currently, when there is an inappropriate comment, our policy is to use scripts to quickly bring the chat to a close. We also have the option to block an IP address if it is repetitive. However, I am wondering how you deal with more serious
comments. Right now, if a provider receives a serious comment, they report it to their home institution and it is dealt with there.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am wondering if anyone has other suggestions. We use LIbraryh3lp software and I’m wondering if there is a way we can flag inappropriate comments to monitor for repeats, and how to deal with that if there repeats. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you for the great meeting last month – I’m glad to be able to participate and am looking forward to the conference. I appreciate any suggestions you may have. Feel free to email me directly or the group.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you and have a great Friday,<o:p></o:p></p>
<p class="MsoNormal">Erin<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Erin MacPherson, MLIS, P.Ag<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Research Data Management Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">MacRae Library, Dalhousie University Agricultural Campus<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">PO Box 550, 135 College Road, Truro, NS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">902.893.3296
<a href="mailto:Erin.MacPherson@dal.ca">Erin.MacPherson@dal.ca</a> <o:p></o:p></span></p>
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