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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Christen,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Should I keep my past transcript?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I believe it’s great to keep past transcripts because you can run analysis on them. You might find things to improve and modify training that you provide to your
operators. Those transcripts might be useful for researchers.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Do you download past transcripts?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We at Scholars Portal, we do not download transcripts each month. We do have transcripts of past years. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Also, on the server, in LibraryH3lp (LH3), I make sure that transcripts are saved for all queues. For risk management, LH3 also keeps a backup of transcripts
in another server in case that their main server has issues. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In June 2019 at least two articles, related with transcript analysis, were published
<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D"><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Logan, J., & Barrett, K. (2019).
<b>How Important is Communication Style in Chat Reference? </b>Internet Reference Services Quarterly, 1–17.
<a href="https://doi.org/10.1080/10875301.2019.1628157">https://doi.org/10.1080/10875301.2019.1628157</a><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D"><span style="mso-list:Ignore">•<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Ozeran, M., & Martin, P. (2019). “<b>Good Night, Good Day, Good Luck</b>”. Information Technology and Libraries, 38(2), 49-57.
<a href="https://doi.org/10.6017/ital.v38i2.10921">https://doi.org/10.6017/ital.v38i2.10921</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Regards,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Guinsly M.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">--<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">VR coordinator @ Scholars Portal<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Coordinateur en RV @ Scholars Portal</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> collaborative-vr [mailto:collaborative-vr-bounces@listsmart.osl.state.or.us]
<b>On Behalf Of </b>Cristen Polley<br>
<b>Sent:</b> Wednesday, July 10, 2019 2:44 PM<br>
<b>To:</b> collaborative-vr <collaborative-vr@listsmart.osl.state.or.us><br>
<b>Subject:</b> [collaborative-vr] Keeping past chat transcripts<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi collaborative-VR folks,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I hope you’re all enjoying your summer!<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I have a question about chat transcripts and retention and would be very grateful for any insight / experience you can share.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">As our service has moved from QuestionPoint to LibraryH3lp, I’ve been wondering whether or not to download and save our past chat transcripts from QP.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I’m not sure if it’s worth saving any of them at all or only for a particular time period. We have all past session data and usage data, it’s just the full transcripts I’m now wondering about.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Does anyone have any thoughts about this? Do you download and save full transcripts regularly or have you done so in the past?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks as always for your insight!!<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Cristen<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:#797979">Cristen Polley</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#797979">Coordinator, BC Electronic Library Network<br>
p. 778.782.5419 | m. 604.653.2334<br>
e. <a href="mailto:cristenp@bceln.ca">cristenp@bceln.ca</a> | w. <a href="https://bceln.ca">
https://bceln.ca</a></span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#797979">My pronouns are she/her/hers</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#797979">Mondays - Thursdays</span></i><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#797979"><br>
The BC ELN office is located on the traditional, unceded territories of the Musqueam, Squamish, Kwikwetlem, and Tsleil-Waututh Nations.</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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