<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Hi Sara,<div class=""><br class=""></div><div class="">I also don’t have a template, but I can point you towards stats that we gather regularly for AskAway.</div><div class=""><br class=""></div><div class="">Usage stats (by month, by term, and by fiscal year) are available to download here: <a href="https://askaway.org/staff/statistics" class="">https://askaway.org/staff/statistics</a></div><div class=""><br class=""></div><div class="">And our session data (aka form field data from QuestionPoint) are available to download here: <a href="https://askaway.org/staff/form-fields-data" class="">https://askaway.org/staff/form-fields-data</a></div><div class=""><br class=""></div><div class="">Up until May 2019, AskAway used QuestionPoint software and from May going forward, we’re using LibraryH3lp, so the session data may look a little different from May on.</div><div class=""><br class=""></div><div class="">We also have survey results available here (we use a third party survey tool to gather these): <a href="https://askaway.org/staff/survey-results" class="">https://askaway.org/staff/survey-results</a></div><div class=""><br class=""></div><div class="">I do have step by step instructions to gather stats / session data from QP that I’d be happy to share, but I’m not sure how useful they would be! Let me know if you’re interested.</div><div class=""><br class=""></div><div class="">And our Actions & Achievements (annual reports) are available here: <a href="https://bceln.ca/services/learning-support/askaway/reports" class="">https://bceln.ca/services/learning-support/askaway/reports</a></div><div class=""><br class=""></div><div class="">Guinsly, thanks for sharing Ask a Librarian’s Year in Review. I love the look of them!</div><div class=""><br class=""></div><div class="">Cristen<br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Sep 11, 2019, at 1:48 PM, Guinsly Mondesir <<a href="mailto:guinsly.mondesir@utoronto.ca" class="">guinsly.mondesir@utoronto.ca</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div class="WordSection1" style="page: WordSection1; caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;"><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class="">Hi Sara!<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class="">Congrats on your new position!<span class="Apple-converted-space"> </span><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class="">I don’t have any template; I can point you to our examples. You can find our last statistical reports<span class="Apple-converted-space"> </span><a href="https://ask.scholarsportal.info/" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">here</a><span class="Apple-converted-space"> </span>(scroll to statistics). Also, I am working to create one report for 2018-2019. I will publish it, on our website, later this month.<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class="">Regards,<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class=""><o:p class=""> </o:p></span></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="font-family: Arial, sans-serif; color: rgb(31, 73, 125);" class="">Guinsly Mondésir, BSc, MLIS </span></b><span style="color: rgb(31, 73, 125);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="font-size: 9pt; font-family: Arial, sans-serif;" class="">Virtual Reference Librarian<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="FR-CA" style="font-size: 10pt; color: rgb(31, 73, 125);" class="">Bibliothécaire attaché au service de référence virtuelle<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span lang="FR-CA" style="font-size: 10pt; color: rgb(31, 73, 125);" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="font-size: 10pt; color: rgb(31, 73, 125);" class="">Ask a Librarian coordinator<span class="Apple-converted-space"> </span></span></b><b class=""><span style="font-size: 10pt;" class="">& <</span></b><span style="color: rgb(31, 73, 125);" class=""><a href="https://search2.odesi.ca/#/" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><b class=""><span style="font-size: 10pt; color: blue;" class="">odesi</span></b></a></span><b class=""><span style="font-size: 10pt;" class="">> support</span><span style="color: rgb(31, 73, 125);" class=""><o:p class=""></o:p></span></b></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="font-size: 10pt; color: rgb(31, 73, 125);" class="">Scholars Portal</span></b><span style="font-size: 10pt; color: rgb(31, 73, 125);" class="">, Ontario Council of University Libraries<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class=""><a href="x-msg://76/guinsly@scholarsportal.info" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="color: blue;" class="">guinsly@scholarsportal.info</span></a></span><span style="color: rgb(33, 33, 33);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class=""><a href="https://ask.scholarsportal.info/" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="color: blue;" class="">https://ask.scholarsportal.info/</span></a><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="font-size: 8pt; font-family: Arial, sans-serif; color: rgb(102, 102, 102);" class="">Tel: 416-978-6191<o:p class=""></o:p></span></b></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class=""><o:p class=""> </o:p></span></div><div class=""><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(225, 225, 225); padding: 3pt 0in 0in;" class=""><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class="">From:</b><span class="Apple-converted-space"> </span>collaborative-vr [<a href="mailto:collaborative-vr-bounces@listsmart.osl.state.or.us" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">mailto:collaborative-vr-bounces@listsmart.osl.state.or.us</a>]<span class="Apple-converted-space"> </span><b class="">On Behalf Of<span class="Apple-converted-space"> </span></b>Peté, Sara<br class=""><b class="">Sent:</b><span class="Apple-converted-space"> </span>Wednesday, September 11, 2019 1:50 PM<br class=""><b class="">To:</b><span class="Apple-converted-space"> </span><a href="mailto:collaborative-vr@listsmart.osl.state.or.us" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">collaborative-vr@listsmart.osl.state.or.us</a><br class=""><b class="">Subject:</b><span class="Apple-converted-space"> </span>[collaborative-vr] stats examples and advice<o:p class=""></o:p></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Hi Everyone,<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">I am the new (as of mid-July) coordinator of the AskWA Virtual Reference Cooperative and around my office it is time to start reporting on stats from Sept 2018 thru Sept 2019. Do you folks have any stats templates you could share with me?<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Advice on using QP and Humanity to gather the stats you need for reporting to the LSTA each year?<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class="">Please bombard me with any and all helpful documents/templates/examples/instructions you may have!<o:p class=""></o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><o:p class=""> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><b class=""><span style="font-family: "Century Gothic", sans-serif; color: rgb(69, 85, 108);" class="">Sara Peté |<span class="Apple-converted-space"> </span></span></b><b class=""><span style="font-family: "Century Gothic", sans-serif; color: rgb(182, 132, 81);" class="">Community Outreach Librarian</span></b><span style="font-family: "Century Gothic", sans-serif; color: rgb(31, 73, 125);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(69, 85, 108);" class="">Washington State Library | Office of the Secretary of State<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(69, 85, 108);" class="">6880 Capitol Blvd SE, Tumwater, Washington<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(182, 132, 81);" class="">w:</span><span style="color: rgb(69, 85, 108);" class=""><span class="Apple-converted-space"> </span>360-</span><span style="color: rgb(68, 84, 106);" class="">570-5576</span><span style="color: rgb(69, 85, 108);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><a href="mailto:sara.pete@sos.wa.gov" style="color: rgb(149, 79, 114); text-decoration: underline;" class="">sara.pete@sos.wa.gov</a><span style="color: rgb(31, 73, 125);" class=""><o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class="">~connecting Washington through the power of libraries~<o:p class=""></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span style="color: rgb(31, 73, 125);" class=""><o:p class=""> </o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" class=""><a href="https://www.sos.wa.gov/library" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="color: blue; text-decoration: none;" class=""><span id="cid:image001.png@01D568BF.32D7BFA0"><image001.png></span></span></a><span style="color: rgb(69, 85, 108);" class=""> <span class="Apple-converted-space"> </span></span><a href="http://www.wtbbl.org/" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="color: blue; text-decoration: none;" class=""><span id="cid:image002.png@01D568BF.32D7BFA0"><image002.png></span></span></a><span style="color: rgb(69, 85, 108);" class=""> </span><a href="https://www.facebook.com/WashingtonStateLibrary/" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="color: blue; text-decoration: none;" class=""><span id="cid:image003.png@01D568BF.32D7BFA0"><image003.png></span></span></a><span style="color: rgb(69, 85, 108);" class=""> </span><a href="https://twitter.com/WAStateLib" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="color: blue; text-decoration: none;" class=""><span id="cid:image004.png@01D568BF.32D7BFA0"><image004.png></span></span></a><span style="color: rgb(69, 85, 108);" class=""> </span><a href="https://www.youtube.com/user/WAStateLibrary" style="color: rgb(149, 79, 114); text-decoration: underline;" class=""><span style="color: blue; text-decoration: none;" class=""><span id="cid:image005.png@01D568BF.32D7BFA0"><image005.png></span></span></a></div></div></div></blockquote></div><br class=""><div class="">
<div dir="auto" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><font color="#797979" class="">Cristen Polley</font></div><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><font color="#797979" class="">Coordinator, BC Electronic Library Network<br class="">p. 778.782.5419 | m. 604.653.2334<br class="">e. <a href="mailto:cristenp@bceln.ca" class="">cristenp@bceln.ca</a> | w. <a href="https://bceln.ca" class="">https://bceln.ca</a></font></div><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><font color="#797979" class="">My pronouns are she/her/hers</font></div><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><font color="#797979" class=""><br class=""></font></div><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><i class=""><font color="#797979" class="">Mondays - Thursdays</font></i></div><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><font color="#797979" class=""><br class="">The BC ELN office is located on the traditional, unceded territories of the Musqueam, Squamish, Kwikwetlem, </font><span style="color: rgb(121, 121, 121);" class="">and Tsleil-Waututh Nations.</span></div></div></div></div></div></div></div></div>
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