<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Century Gothic";
panose-1:2 11 5 2 2 2 2 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve been curious to know if anyone else from this group was migrating from QP to LibAnswers.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">NY’s Ask Us 24/7 service went live with LibAnswers on February 28, 2020. It’s been quite a process, and we are still working out kinks. I will say that Springshare has been exceptionally helpful with this migration, and has been receptive
to suggestions. Has anyone else already made the migration? Does anyone else plan to?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Caitlin<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>From:</b> collaborative-vr <collaborative-vr-bounces@listsmart.osl.state.or.us>
<b>On Behalf Of </b>Carla Steinberg Pfahl<br>
<b>Sent:</b> Wednesday, March 11, 2020 9:51 AM<br>
<b>To:</b> Peté, Sara <sara.pete@sos.wa.gov><br>
<b>Cc:</b> collaborative-vr@listsmart.osl.state.or.us<br>
<b>Subject:</b> Re: [collaborative-vr] meeting this week - agenda items<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Hi Sara and All, <o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I will not be able to make it to the meeting this week. We are going through an RFP process for our statewide eresources collection and we have a tremendous amount of work to do in the next 2 weeks. It's crunch time!<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I hope you all are doing well. If you would like to know about how the LibAnswers migration from QP is going for us I'll give a quick update:<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">We have decided as a group to go live at the end of May<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">- our academics wanted to wait until the semester was over<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">- our largest public library is wrapping up another big project and wanted time to focus attention on this migration without being rushed<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">- my family and I were planning to go to South Korea at the beginning of May but, obviously, this has been postponed<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">In January I finished setting up my libraries' LibAnswers accounts and pushed some work out to them. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I followed that up with having one-on-one zoom meeting sessions with each library (just wrapping those up but now postponed for the rfp crunch)<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">- we went over their new account, features<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">- talked about the work they need to do before going live - clean up policy pages, introduce staff to their new LibAnswers subscriptions, review account profile, chat widget creation and coop fallback options, working with tickets, cooperative
dashboards....<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I followed the one-on-one sessions up by creating an AskMN staff resources page: <a href="https://elibrarymn.org/askmnstaff">https://elibrarymn.org/askmnstaff</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">- info for libraries under AskMN subscription<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">- info for libraries with their own LibAnswers subscription<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">- created a practice chat via the AskMN queue for easy practice chatting that can be done individually, within the library, between different libraries<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">This will all be followed up with a refresher training session with Maria from Springshare in late April<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">This has given my libraries the level of support they need going through this migration process. We are all feeling confident about the new system. I personally am really looking forward to working in LibAnswers and working the Springshare
as a vendor. They have been very responsive to questions and requests. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">All the best! <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Carla<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Tue, Mar 10, 2020 at 3:46 PM Peté, Sara <<a href="mailto:sara.pete@sos.wa.gov">sara.pete@sos.wa.gov</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi Everyone,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Here are some agenda items for this week:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Guinsly’s presentation – 15 minutes, 5 minutes questions<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Updates from everyone – (last item on agenda)<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Let me know what you’d like to add!<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Meeting is at 11 am PST – here is the zoom link!<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://zoom.us/j/554328374?pwd=b3NIUjVuTW5TdkxvZ0I4VWl4RWRkdz09" target="_blank">https://zoom.us/j/554328374?pwd=b3NIUjVuTW5TdkxvZ0I4VWl4RWRkdz09</a>
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Century Gothic",sans-serif;color:#45556C">Sara Peté |
</span></b><b><span style="font-family:"Century Gothic",sans-serif;color:#B68451">Community Outreach Librarian</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#45556C">Washington State Library | Office of the Secretary of State</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#45556C">6880 Capitol Blvd SE, Tumwater, Washington</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#B68451">w:</span><span style="color:#45556C"> 360-</span><span style="color:#44546A">570-5576</span><span style="color:#45556C">
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="mailto:sara.pete@sos.wa.gov" target="_blank"><span style="color:#0563C1">sara.pete@sos.wa.gov</span></a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">~connecting Washington through the power of libraries~</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://www.sos.wa.gov/library" target="_blank"><span style="text-decoration:none"><img border="0" width="128" height="58" style="width:1.3333in;height:.6in" id="gmail-m_-2805595172089813946Picture_x0020_1" src="cid:image001.png@01D5F857.7BEED2F0" alt="wsl-logo"></span></a><span style="color:#45556C">
</span><a href="http://www.wtbbl.org/" target="_blank"><span style="text-decoration:none"><img border="0" width="80" height="58" style="width:.8333in;height:.6in" id="gmail-m_-2805595172089813946Picture_x0020_2" src="cid:image002.png@01D5F857.7BEED2F0" alt="WTBBL"></span></a><span style="color:#1F497D"> </span><span style="color:#45556C"> </span><a href="https://www.facebook.com/WashingtonStateLibrary/" target="_blank"><span style="text-decoration:none"><img border="0" width="58" height="58" style="width:.6in;height:.6in" id="gmail-m_-2805595172089813946Picture_x0020_3" src="cid:image003.png@01D5F857.7BEED2F0" alt="wsl colored social icons_Facebook - Round"></span></a><span style="color:#45556C"> </span><a href="https://twitter.com/WAStateLib" target="_blank"><span style="text-decoration:none"><img border="0" width="58" height="58" style="width:.6in;height:.6in" id="gmail-m_-2805595172089813946Picture_x0020_4" src="cid:image004.png@01D5F857.7BEED2F0" alt="wsl colored social icons_Twitter - Round"></span></a><span style="color:#45556C"> </span><a href="https://www.youtube.com/user/WAStateLibrary" target="_blank"><span style="text-decoration:none"><img border="0" width="58" height="58" style="width:.6in;height:.6in" id="gmail-m_-2805595172089813946Picture_x0020_5" src="cid:image005.png@01D5F857.7BEED2F0" alt="wsl colored social icons_YouTube - Round"></span></a><span style="color:#45556C">
</span><a href="https://www.instagram.com/washingtonstatelibrary/" target="_blank"><span style="color:#1F497D;text-decoration:none"><img border="0" width="59" height="59" style="width:.6166in;height:.6166in" id="gmail-m_-2805595172089813946Picture_x0020_6" src="cid:image006.png@01D5F857.7BEED2F0"></span></a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
</div>
</blockquote>
</div>
<p class="MsoNormal"><br clear="all">
<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal">-- <o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:#888888">-- <br>
Carla Steinberg Pfahl, Librarian<br>
Reference Outreach & Instruction / AskMN.org Coordinator<br>
</span><a href="http://www.minitex.umn.edu/" target="_blank">Minitex</a><span style="color:#888888"> / University of Minnesota<br>
60 Wilson Library</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#888888">309 19th Ave So<br>
Minneapolis, MN 55455<br>
</span><a href="mailto:pfahl001@umn.edu" target="_blank">pfahl001@umn.edu</a><a href="mailto:pfahl001@umn.edu" target="_blank"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><br>
</span></a><o:p></o:p></p>
<div>
<p class="MsoNormal">612-626-6845<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">1-800-462-5348<o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><a href="https://elibrarymn.org/" target="_blank">elibrarymn.org</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><a href="http://askmn.org" target="_blank">askmn.org</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><a href="http://ebooksmn.org" target="_blank">ebooksmn.org</a><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>