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<p class="MsoNormal">Thanks, Sara and Ann! I appreciate your willingness to help, Sara – I wasn’t sure how far along in the process you were and if you’d been experiencing any issues yet.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Ann – glad to know I’m not the only one dealing with these issues! If you are willing to share your list of requests, may I see them? I wish I kept track from the beginning, but have just been sending tickets in when I encounter something
new. I should probably go back and make a list or a spreadsheet from the problems.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">It is definitely different from QP. I didn’t expect it to be the same, but I was under the impression we’d have similar features – especially with regards to stats. What Sara mentioned with stats - <span style="color:#1F497D">How many
chats came into the system from a particular library vs. how many chats are being answered by that library’s stats. Our members are supposed to keep a 75% percentage and right now I don’t think there’s a way for us to access this in LibAnswers. I have let
them know about this issue. – </span>is the same thing we need too, and I’ve mentioned to Springshare that it was likely most consortia migrating are expecting the same things we are.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Maybe working together on this will help give us a stronger voice!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Caitlin<span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Peté, Sara <sara.pete@sos.wa.gov> <br>
<b>Sent:</b> Thursday, March 26, 2020 2:19 PM<br>
<b>To:</b> Walaskay, Alice A <AAWALASK@oaklandcc.edu>; Caitlin Kenney <ckenney@wnylrc.org>; collaborative-vr@listsmart.osl.state.or.us<br>
<b>Subject:</b> RE: QP to Springshare migration<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">This is really great info to have – thank you for sharing! We aren’t migrating until the end of May but I am interested in helping and being a part of any of your meetings that you’ll have me for.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">One of the stats we need at our WA co-op is:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">How many chats came into the system from a particular library vs. how many chats are being answered by that library’s stats. Our members are supposed to keep a 75% percentage and right now I don’t think there’s
a way for us to access this in LibAnswers. I have let them know about this issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We have a co-op of over 50 and 3 libraries in it already had their own LibAnswers system so we have that situation too.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Century Gothic",sans-serif;color:#45556C">Sara Peté |
</span></b><b><span style="font-family:"Century Gothic",sans-serif;color:#B68451">Community Outreach Librarian</span></b><span style="font-family:"Century Gothic",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#45556C">Washington State Library | Office of the Secretary of State<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#45556C">6880 Capitol Blvd SE, Tumwater, Washington<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#B68451">c:</span><span style="color:#45556C"> 360-</span><span style="color:#44546A">480-1005</span><span style="color:#45556C"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:sara.pete@sos.wa.gov">sara.pete@sos.wa.gov</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">~connecting Washington through the power of libraries~<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://www.sos.wa.gov/library"><span style="color:blue;text-decoration:none"><img border="0" width="192" height="87" style="width:2.0in;height:.9083in" id="_x0000_i1025" src="cid:image001.png@01D6037E.B4CB3FF0" alt="wsl-logo"></span></a><span style="color:#45556C">
</span><a href="http://www.wtbbl.org/"><span style="color:blue;text-decoration:none"><img border="0" width="120" height="87" style="width:1.25in;height:.9083in" id="Picture_x0020_2" src="cid:image002.png@01D6037E.B4CB3FF0" alt="WTBBL"></span></a><span style="color:#1F497D"> </span><span style="color:#45556C"> </span><a href="https://www.facebook.com/WashingtonStateLibrary/"><span style="color:blue;text-decoration:none"><img border="0" width="87" height="87" style="width:.9083in;height:.9083in" id="Picture_x0020_3" src="cid:image003.png@01D6037E.B4CB3FF0" alt="wsl colored social icons_Facebook - Round"></span></a><span style="color:#45556C"> </span><a href="https://twitter.com/WAStateLib"><span style="color:blue;text-decoration:none"><img border="0" width="87" height="87" style="width:.9083in;height:.9083in" id="Picture_x0020_4" src="cid:image004.png@01D6037E.B4CB3FF0" alt="wsl colored social icons_Twitter - Round"></span></a><span style="color:#45556C"> </span><a href="https://www.youtube.com/user/WAStateLibrary"><span style="color:blue;text-decoration:none"><img border="0" width="87" height="87" style="width:.9083in;height:.9083in" id="Picture_x0020_5" src="cid:image005.png@01D6037E.B4CB3FF0" alt="wsl colored social icons_YouTube - Round"></span></a><span style="color:#45556C">
</span><a href="https://www.instagram.com/washingtonstatelibrary/"><span style="color:#1F497D;text-decoration:none"><img border="0" width="89" height="89" style="width:.925in;height:.925in" id="Picture_x0020_6" src="cid:image006.png@01D6037E.B4CB3FF0" alt="cid:image006.png@01D5EB0B.D515C900"></span></a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> collaborative-vr [<a href="mailto:collaborative-vr-bounces@listsmart.osl.state.or.us">mailto:collaborative-vr-bounces@listsmart.osl.state.or.us</a>]
<b>On Behalf Of </b>Walaskay, Alice A<br>
<b>Sent:</b> Thursday, March 26, 2020 10:29 AM<br>
<b>To:</b> Caitlin Kenney; <a href="mailto:collaborative-vr@listsmart.osl.state.or.us">
collaborative-vr@listsmart.osl.state.or.us</a><br>
<b>Subject:</b> Re: [collaborative-vr] QP to Springshare migration<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Caitlin – Research Help Now Michigan Virtual Reference collaborative also switched to LibAnswers on Feb. 28<sup>th</sup>. You are echoing our experience exactly! I am working up a list of requests for development
to send to Springshare, but the combination of a shared system in tandem with several individual LibAnswers systems is a big part of it. We finally sorted out how to monitor only our own library while part of a shared system with 11 other libraries in our
collaborative. I am also confused about how to collect the statistics we need. LibAnswers is much different from QP. Ann<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ann Walaskay, Faculty Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Co-Admin Research Help Now Michigan Virtual Reference Collaborative<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="https://protect2.fireeye.com/v1/url?k=42a73350-1f0e04cb-42a053a6-002590f00586-d0936b662e0b6141&q=1&e=3a7ff03f-ec99-466a-be63-eddf2406f359&u=http%3A%2F%2Fwww.researchhelpnow.org%2F">www.researchhelpnow.org</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Orchard Ridge King Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Oakland Community College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Farmington Hills, MI<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:aawalask@oaklandcc.edu">aawalask@oaklandcc.edu</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> collaborative-vr <<a href="mailto:collaborative-vr-bounces@listsmart.osl.state.or.us">collaborative-vr-bounces@listsmart.osl.state.or.us</a>>
<b>On Behalf Of </b>Caitlin Kenney<br>
<b>Sent:</b> Thursday, March 26, 2020 12:37 PM<br>
<b>To:</b> <a href="mailto:collaborative-vr@listsmart.osl.state.or.us">collaborative-vr@listsmart.osl.state.or.us</a><br>
<b>Subject:</b> [collaborative-vr] QP to Springshare migration<o:p></o:p></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi everyone,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m Caitlin Kenney, project manager for NY’s Ask Us 24/7 service. We underwent the migration to Springshare, and went live on February 28<sup>th</sup>. A couple of weeks ago, Sara asked about other libraries who are undertaking this migration,
and a few responded, but I think most of you are not migrating until May. I’m curious to know if any libraries/library systems on this list have gone live on February 28<sup>th</sup>, as we did.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The reason I ask is because I have some issues with the set-up. This migration has not been as smooth as promised. I expected kinks and issues to happen, but I am feeling very frustrated right now. Particularly I am frustrated with our
set-up model, which is currently comprised of a Shared Group System (owned by WNYLRC and contains any libraries who did not already have a pre-existing LibAnswers system) and the pre-existing group of libraries who are part of Ask Us 24/7 but work with their
already existing LibAnswers system. The functions for these two groups are completely different, and Institution Admins in the Shared Group System don’t have the same rights as those with pre-existing systems, and that has caused quite a bit of confusion.
I, as admin, also cannot access statistics and transcripts for all of the libraries in the co-op – I can only see those in the shared group system. They are also not able to access stats/transcripts for their patrons who were helped by outside libraries. I’ve
made Springshare aware of these issues, and others that come up (including the canned messages – you cannot see and use the scripts for a patron’s library), and I was wondering if anyone else was experiencing the same frustration. Perhaps we could communicate
these issues together with Springshare, to make them aware that these are features we really need.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Would anyone be interested in discussing these issues (I don’t want to complain – just discuss!) and maybe trying to work out a solution to ensure that this becomes a better service? Please let me know.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Caitlin Kenney</span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><i><span style="color:black">Engagement & Education Services Coordinator</span><o:p></o:p></i></p>
<p class="MsoNormal" style="background:white"><i><span style="color:black">Statewide Administrator for Ask Us 24/7</span><o:p></o:p></i></p>
<p class="MsoNormal" style="background:white"><i><o:p> </o:p></i></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Western New York Library Resources Council (WNYLRC)</span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Airport Commerce Park East</span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="color:black"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__maps.google.com_-3Fq-3D4950-2BGenesee-2BStreet-250D-2BSuite-2B170-2B-250D-2BCheektowaga-2C-2BNY-2B14225-2B-250D-2B716-26entry-3Dgmail-26source-3Dg&d=DwMFAg&c=una-pXNGImYYzRFBqkF0Hw&r=lFAnhhWhGkYCSTZ4He9XUMBvI1QRxt756likxFwx7x0&m=WZQAUA4eQ0D24LNrBTGAkT3QT_OBgPDscHuvg90IqJI&s=sXRS6BJ3Zmsa5qh21qM9NNIVAl2Z6KnbLFHrRaCM4ls&e="><span style="color:black;text-decoration:none">4950
Genesee Street</span></a>, <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__maps.google.com_-3Fq-3D4950-2BGenesee-2BStreet-250D-2BSuite-2B170-2B-250D-2BCheektowaga-2C-2BNY-2B14225-2B-250D-2B716-26entry-3Dgmail-26source-3Dg&d=DwMFAg&c=una-pXNGImYYzRFBqkF0Hw&r=lFAnhhWhGkYCSTZ4He9XUMBvI1QRxt756likxFwx7x0&m=WZQAUA4eQ0D24LNrBTGAkT3QT_OBgPDscHuvg90IqJI&s=sXRS6BJ3Zmsa5qh21qM9NNIVAl2Z6KnbLFHrRaCM4ls&e=">
<span style="color:black;text-decoration:none">Suite 170</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="color:black"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__maps.google.com_-3Fq-3D4950-2BGenesee-2BStreet-250D-2BSuite-2B170-2B-250D-2BCheektowaga-2C-2BNY-2B14225-2B-250D-2B716-26entry-3Dgmail-26source-3Dg&d=DwMFAg&c=una-pXNGImYYzRFBqkF0Hw&r=lFAnhhWhGkYCSTZ4He9XUMBvI1QRxt756likxFwx7x0&m=WZQAUA4eQ0D24LNrBTGAkT3QT_OBgPDscHuvg90IqJI&s=sXRS6BJ3Zmsa5qh21qM9NNIVAl2Z6KnbLFHrRaCM4ls&e="><span style="color:black;text-decoration:none">Cheektowaga,
NY 14225</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="color:black"><a href="tel:(716)%20633-0705" target="_blank"><span style="color:black;text-decoration:none">716-633-0705 x 115</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Pronouns: she/her/hers</span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="color:black"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__wnylrc.org_&d=DwMFAg&c=una-pXNGImYYzRFBqkF0Hw&r=lFAnhhWhGkYCSTZ4He9XUMBvI1QRxt756likxFwx7x0&m=WZQAUA4eQ0D24LNrBTGAkT3QT_OBgPDscHuvg90IqJI&s=1XZVNU8zi_s3rPtcUqnjN7MZfK3f2mcYKr8cP3VCApk&e=" target="_blank"><span style="color:blue">wnylrc.org</span></a></span><span style="color:blue"><o:p></o:p></span></p>
<p class="MsoNormal"><img border="0" width="88" height="81" style="width:.9166in;height:.8416in" id="Picture_x0020_1" src="cid:image007.png@01D6037E.B4CB3FF0"><o:p></o:p></p>
<p class="MsoNormal">WNYLRC is a member of <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.esln.org_&d=DwMFAg&c=una-pXNGImYYzRFBqkF0Hw&r=lFAnhhWhGkYCSTZ4He9XUMBvI1QRxt756likxFwx7x0&m=WZQAUA4eQ0D24LNrBTGAkT3QT_OBgPDscHuvg90IqJI&s=voELvYGKjsu0tWHnxwPpHi16ITnYX1HtwVcY3tsR8PE&e=">
<span style="color:blue">Empire State Library Network</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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