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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Hi Virtual Reference community,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">I am searching for a chat assessment model that I can adapt for my chat service. Here are a few questions:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Do you assess your chat service? If yes, are you willing to share your assessment?<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">How do you demonstrate value of chat reference?
<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Do you assess your chat service based on outcome assessment? More than just usage data but showing the value of
your chat service to the campus community. <o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Do you map your chat service to the ACRL Standards for Libraries in Higher Education – 4. Discovery and 7. Management/Administration/Leadership
? If yes, are you willing to share your performance outcome and performance metric template?<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Do you map your chat service to ACRL Standards for Distance Learning Library Services – Special Requirements – Services
? If yes, are you willing to share? <o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">My community college is part of a
<a href="https://researchhelpnow.libanswers.com/">Michigan virtual reference collaborative</a> that includes 16 community colleges / colleges / and universities.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Stay safe,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal">Sandy C. McCarthy<o:p></o:p></p>
<p class="MsoNormal"><o:p></o:p></p>
<p class="MsoNormal">Faculty Librarian<o:p></o:p></p>
<p class="MsoNormal">Baily Library, GM 126<o:p></o:p></p>
<p class="MsoNormal">Washtenaw Community College <o:p></o:p></p>
<p class="MsoNormal">4800 E. Huron River Dr.<o:p></o:p></p>
<p class="MsoNormal">Ann Arbor, MI 48105<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">734-677-5293<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:mccarthy@wccnet.edu">mccarthy@wccnet.edu</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Need help with your research? <a href="https://connect.wccnet.edu/resources/library/asklibrarian/" target="_blank">
Use Ask a Librarian</a><o:p></o:p></p>
<p class="MsoNormal">Grow your own food with the <a href="http://libguides.wccnet.edu/seedlibrary" target="_blank">
WCC Seed Library</a> <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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