<div dir="ltr">Hi Vince,<div><br></div><div>The Maricopa Community Colleges use only librarians with MLS (or equivalent) degrees. We are academic and provide lots of instruction in our chat sessions, so this may differ from the needs and expectations in other types of libraries.</div><div><br></div><div>Thanks!</div><div>Karen</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Aug 20, 2020 at 5:18 AM Vince Mariner <<a href="mailto:vince.mariner@gmail.com">vince.mariner@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div dir="ltr">Hello, all!<div><br></div><div>I hope this request finds everyone doing well during these crazy times.</div><div><br></div><div>As we move towards what is starting as a mostly virtual school year in PA, we are thinking about a number of things regarding our statewide chat service, Chat with a Librarian (formerly Ask Here PA). While we have advocated that staff providing chat have an MLS (or equivalently approved acronym of the day), we do feel that there are many staff lacking the degree that would be able to provide great service on chat. We did update our chat application to allow for some exceptions. Our eligibility requirements can be found on page 5 here:<br><a href="https://document.powerlibrary.org/files/portal/pdf/CWAL/ChatwithALibrarianStaffingApplication_Revised_05-29-20.pdf" target="_blank">https://document.powerlibrary.org/files/portal/pdf/CWAL/ChatwithALibrarianStaffingApplication_Revised_05-29-20.pdf</a> </div><div><br></div><div>Do you only allow professional staff to provide chat or do you allow other staff?
Can you please share the policy for your service?
</div><div><br></div><div>Thanks,<br>Vince</div><div><br></div><div>-- <br>Vincent Mariner<br>Deputy Director<br>Hosting Solutions & Library Consulting (HSLC)<br>3600 Market Street, Suite 550<br>Philadelphia, PA 19104-2649<br><a href="mailto:vmariner@hslc.org" target="_blank">vmariner@hslc.org</a><br>215-222-1532 (phone)<br></div></div><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr" style="font-size:12pt;color:rgb(0,0,0);background-color:rgb(255,255,255);font-family:Calibri,Arial,Helvetica,sans-serif"><div id="gmail-m_9180529287088711847gmail-m_7782357533170548843Signature"><div name="divtagdefaultwrapper"><div name="divtagdefaultwrapper">
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table width="525" style="color:rgb(65,64,66);font-size:10px;line-height:16px" border="0" cellspacing="1" cellpadding="1"><tbody><tr><td width="95" align="center" valign="middle" style="padding-right:19.48px"><img width="95" title="eSig Logo" alt="eSig Logo" src="https://cdn.maricopa.edu/esignature/png/logos/esignature-rsc.png"></td><td><div style="margin-top:10px;margin-bottom:10px;padding-bottom:3px;padding-left:19.48px;border-left:0.25pt solid rgb(37,96,147);overflow:hidden;font-size:10pt;line-height:14pt;font-family:Open-Sans,Arial,serif"><div style="font-size:12pt;font-weight:bold;font-family:Roboto,Open-Sans,Arial,serif">KAREN DOCHERTY</div><div style="font-weight:bold;color:rgb(37,96,147)">RIO SALADO COLLEGE</div><div><span style="font-size:10pt">Faculty Co-Chair | Library Services</span> | MCCCD Ask a Librarian Coordinator</div><div>2323 West 14th Street Tempe, AZ 85281</div><div>(480) 517-8432 | <a href="mailto:karen.docherty@riosalado.edu" style="font-size:10pt" target="_blank">karen.docherty@riosalado.edu</a></div><div><a href="http://www.riosalado.edu" target="_blank">http://www.riosalado.edu</a></div><div style="font-size:9pt;font-weight:bold;font-family:Roboto,Open-Sans,Arial,serif;color:rgb(0,46,93)"><br>A Maricopa Community College</div></div></td></tr></tbody></table><table width="525" border="0" cellpadding="1" cellspacing="1" style="border-collapse:collapse;margin:0px;padding:0px;border:0px;font-stretch:inherit;line-height:16px;font-family:HelveticaNeue-Light,"Helvetica Neue Light","Helvetica Neue",Helvetica,Arial,"Lucida Grande",sans-serif;font-size:10px;vertical-align:baseline;border-spacing:0px;color:rgb(65,64,66)"><tbody style="border:0px;margin:0px;padding:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline"><tr style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline"><td width="95" valign="middle" align="center" style="padding:0px 19.48px 0px 0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:middle"><br></td><td style="padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:middle"><div style="margin:10px 0px;padding:0px 0px 3px 19.48px;border-width:0px 0px 0px 0.25pt;border-top-style:initial;border-right-style:initial;border-bottom-style:initial;border-left-style:solid;border-top-color:initial;border-right-color:initial;border-bottom-color:initial;border-left-color:rgb(37,96,147);font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:14pt;font-family:Open-Sans,Arial,serif;font-size:10pt;vertical-align:baseline;overflow:hidden"><div style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;font-size:13.3333px;vertical-align:baseline"></div></div></td></tr></tbody></table><br><br></div></div></div></div></div>