<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Hi Vince and all,<div class=""><br class=""></div><div class="">AskAway (serving academic libraries) is staffed by librarians, library technicians, and students currently enrolled in a formal LIS program. AskAway staff competencies are listed in the Service Guidelines available here: <a href="https://askaway.org/staff/service-guidelines" class="">https://askaway.org/staff/service-guidelines</a></div><div class=""><br class=""></div><div class="">It’s up to individual participating institutions to decide if their staff meet these competencies. When we provide training, we cover the basics of providing reference in a virtual environment, including how to incorporate the reference interview and instruction. It’s how I got my start providing reference when I was an MLIS student.</div><div class=""><br class=""></div><div class="">Thanks and take care! </div><div class="">Cristen<br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Aug 20, 2020, at 5:18 AM, Vince Mariner <<a href="mailto:vince.mariner@gmail.com" class="">vince.mariner@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><meta http-equiv="Content-Type" content="text/html; charset=utf-8" class=""><div dir="ltr" class=""><div dir="ltr" class="">Hello, all!<div class=""><br class=""></div><div class="">I hope this request finds everyone doing well during these crazy times.</div><div class=""><br class=""></div><div class="">As we move towards what is starting as a mostly virtual school year in PA, we are thinking about a number of things regarding our statewide chat service, Chat with a Librarian (formerly Ask Here PA). While we have advocated that staff providing chat have an MLS (or equivalently approved acronym of the day), we do feel that there are many staff lacking the degree that would be able to provide great service on chat. We did update our chat application to allow for some exceptions. Our eligibility requirements can be found on page 5 here:<br class=""><a href="https://document.powerlibrary.org/files/portal/pdf/CWAL/ChatwithALibrarianStaffingApplication_Revised_05-29-20.pdf" class="">https://document.powerlibrary.org/files/portal/pdf/CWAL/ChatwithALibrarianStaffingApplication_Revised_05-29-20.pdf</a> </div><div class=""><br class=""></div><div class="">Do you only allow professional staff to provide chat or do you allow other staff?
Can you please share the policy for your service?
</div><div class=""><br class=""></div><div class="">Thanks,<br class="">Vince</div><div class=""><br class=""></div><div class="">-- <br class="">Vincent Mariner<br class="">Deputy Director<br class="">Hosting Solutions & Library Consulting (HSLC)<br class="">3600 Market Street, Suite 550<br class="">Philadelphia, PA 19104-2649<br class=""><a href="mailto:vmariner@hslc.org" class="">vmariner@hslc.org</a><br class="">215-222-1532 (phone)<br class=""></div></div><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr" style="font-size: 12pt; background-color: rgb(255, 255, 255); font-family: Calibri, Arial, Helvetica, sans-serif;" class=""><div id="gmail-m_7782357533170548843Signature" class=""><div name="divtagdefaultwrapper" class=""><div name="divtagdefaultwrapper" class="">
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<div dir="auto" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><font color="#797979" style="font-size: 12px;" class="">Cristen Polley</font></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><font color="#797979" style="font-size: 12px;" class="">Coordinator, BC Electronic Library Network<br class="">m. 604.653.2334<br class="">e. <a href="mailto:cristenp@bceln.ca" class="">cristenp@bceln.ca</a> | w. <a href="https://bceln.ca" class="">https://bceln.ca</a></font></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><font color="#797979" style="font-size: 12px;" class="">My pronouns are she/her/hers</font></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><font color="#797979" style="font-size: 12px;" class=""><br class=""></font></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><i class=""><font color="#797979" style="font-size: 12px;" class="">Mondays - Thursdays</font></i></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><span style="font-size: 12px;" class=""><font color="#797979" class=""><br class="">The BC ELN office is located on the traditional, unceded territories of the Musqueam, Squamish, Kwikwetlem, </font><span style="color: rgb(121, 121, 121);" class="">and Tsleil-Waututh Nations.</span></span></div></div></div></div></div></div></div></div></div></div></div>
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