<div dir="ltr">Hi Sara, <div><br></div><div>For AskMN we used to retain transcripts for one year by exporting from QuestionPoint to our own server. This was tedious and time consuming. I can only think of one time we had a statistics issue that made us look back at the actual transcript in 10 years of this process. When we migrated to LibAnswers we dropped all that and decided to keep the transcripts on LibAnswers and scrubb and delete after 30 days of closing out the transcript. This has been the process for the past year and we have not had an issue yet. </div><div><br></div><div>Carla</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, May 19, 2021 at 3:27 PM Peté, Sara via collaborative-vr <<a href="mailto:collaborative-vr@omls.oregon.gov">collaborative-vr@omls.oregon.gov</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">Hi Everybody,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I was wondering about retention and common practices when it comes to chat transcripts and reference emails in a system like Springshare’s LibAnswers/LibChat – but also interested in your responses even if you don’t use that particular
software.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">How long do you retain your transcripts?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">At any point do you retain records but scrub names/emails addresses from them?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">In your collaborative system is there one retention schedule for the entire system or do member libraries get to craft their own?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">What would your recommendation be for retention if you could choose any period of time?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks for any info/advice!<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><span style="font-family:"Century Gothic",sans-serif;color:rgb(69,85,108)">Sara Peté
</span></b><span style="font-family:"Century Gothic",sans-serif;color:rgb(69,85,108)">(she/her)|<b>
</b></span><b><span style="font-family:"Century Gothic",sans-serif;color:rgb(182,132,81)">Community Outreach Librarian</span></b><span style="font-family:"Century Gothic",sans-serif;color:rgb(31,73,125)"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(69,85,108)">Washington State Library | Office of the Secretary of State<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(69,85,108)">6880 Capitol Blvd SE, Tumwater, Washington<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(182,132,81)">c:</span><span style="color:rgb(69,85,108)"> 360-</span><span style="color:rgb(68,84,106)">480-1005</span><span style="color:rgb(69,85,108)"><u></u><u></u></span></p>
<p class="MsoNormal"><a href="mailto:sara.pete@sos.wa.gov" target="_blank"><span style="color:rgb(5,99,193)">sara.pete@sos.wa.gov</span></a><span style="color:rgb(31,73,125)"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)">~connecting Washington through the power of libraries~<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><a href="https://www.sos.wa.gov/library" target="_blank"><span style="color:blue;text-decoration:none"><img border="0" width="128" height="58" id="gmail-m_-8609703002422504561Picture_x0020_1" src="cid:1798ac40d394cff311" alt="wsl-logo"></span></a><span style="color:rgb(69,85,108)">
</span><a href="http://www.wtbbl.org/" target="_blank"><span style="color:blue;text-decoration:none"><img border="0" width="80" height="58" id="gmail-m_-8609703002422504561Picture_x0020_2" src="cid:1798ac40d395b16b22" alt="WTBBL"></span></a><span style="color:rgb(31,73,125)"> </span><span style="color:rgb(69,85,108)"> </span><a href="https://www.facebook.com/WashingtonStateLibrary/" target="_blank"><span style="color:blue;text-decoration:none"><img border="0" width="58" height="58" id="gmail-m_-8609703002422504561Picture_x0020_3" src="cid:1798ac40d39692e333" alt="wsl colored social icons_Facebook - Round"></span></a><span style="color:rgb(69,85,108)"> </span><a href="https://twitter.com/WAStateLib" target="_blank"><span style="color:blue;text-decoration:none"><img border="0" width="58" height="58" id="gmail-m_-8609703002422504561Picture_x0020_4" src="cid:1798ac40d397745b44" alt="wsl colored social icons_Twitter - Round"></span></a><span style="color:rgb(69,85,108)"> </span><a href="https://www.youtube.com/user/WAStateLibrary" target="_blank"><span style="color:blue;text-decoration:none"><img border="0" width="58" height="58" id="gmail-m_-8609703002422504561Picture_x0020_5" src="cid:1798ac40d3a855d355" alt="wsl colored social icons_YouTube - Round"></span></a><span style="color:rgb(69,85,108)">
</span><a href="https://www.instagram.com/washingtonstatelibrary/" target="_blank"><span style="color:rgb(31,73,125);text-decoration:none"><img border="0" width="59" height="59" id="gmail-m_-8609703002422504561Picture_x0020_6" src="cid:1798ac40d3a9374b66" alt="cid:image006.png@01D5EB0B.D515C900"></span></a><span style="color:rgb(31,73,125)"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><font color="#888888">-- <br>Carla Steinberg Pfahl, Librarian<br>Reference
Outreach & Instruction / AskMN.org Coordinator<br><a href="http://www.minitex.umn.edu/" target="_blank">Minitex</a> / University of Minnesota<br>60 Wilson Library</font></div><div><font color="#888888">309 19th Ave So<br>Minneapolis, MN 55455<br><a href="mailto:pfahl001@umn.edu" target="_blank">pfahl001@umn.edu</a></font><a href="mailto:pfahl001@umn.edu" target="_blank"><font face="arial" size="1"><br></font></a><div>612-626-6845</div><div>1-800-462-5348</div></div><div><br></div><div><a href="https://elibrarymn.org/" target="_blank">elibrarymn.org</a></div><div><a href="http://askmn.org" target="_blank">askmn.org</a></div><div><a href="http://ebooksmn.org" target="_blank">ebooksmn.org</a></div><div><br></div><div><i>I acknowledge that the University of Minnesota – Twin Cities is located on the traditional, ancestral, and contemporary lands of the Daḳota people. </i><br></div></div></div></div></div></div></div></div></div>