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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks! I’ll look at those examples.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’re using Springshare’s LibChat, and I’ve since learned that adding proactivity to our current widget is pretty simple. I guess I’d also like to know if you have stats that show a significant increase in usage from before your chat became
proactive to afterwards (presuming that it wasn’t always proactive).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Bill<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif;color:#768A85;border:none windowtext 1.0pt;padding:0in">Bill Pardue</span><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666"> – Digital Services Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666">Arlington Heights Memorial Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666">847.506.2667 /
</span><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#31849B"><a href="mailto:bpardue@ahml.info"><span style="color:#31849B">bpardue@ahml.info</span></a></span><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666">
<br>
500 N. Dunton Avenue </span><span style="font-size:7.0pt;font-family:"Verdana",sans-serif;color:#A7BCB7">•</span><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666"> Arlington Heights, IL 60004</span>
<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Guinsly Mondesir <guinsly.mondesir@utoronto.ca>
<br>
<b>Sent:</b> Tuesday, October 26, 2021 5:04 PM<br>
<b>To:</b> collaborative-vr@omls.oregon.gov; Pardue, Bill <bpardue@ahml.info><br>
<b>Subject:</b> Re: Proqctive chat widget?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:#9C6500">CAUTION:</span><span style="font-size:10.0pt;color:black"> This message is from someone outside of the AHML. Do not click links or open attachments
unless you were expecting this email!!!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Hi Bill,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Thanks for reaching out!<o:p></o:p></span></p>
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<i><span style="font-size:12.0pt">We'd like to just see how a proactive widget appears in a site's design.</span></i><span style="font-size:12.0pt"><o:p></o:p></span></li></ul>
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<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo1">
<span style="font-size:12.0pt">Which Chat platform software are you using? LibraryH3lp, LibChat... <o:p></o:p></span></li></ul>
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<span style="font-size:12.0pt">The interface design might slightly change depending on the software<o:p></o:p></span></li></ul>
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<span style="font-size:12.0pt">We are using LibraryH3lp <o:p></o:p></span></li></ul>
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<span style="font-size:12.0pt">This is <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flibrary.ryerson.ca%2f&c=E,1,dLOGwxxq5yILuPw-hTXP8bhFIK9uY4Nil0D45yDDxmOiSm9on70wwWoy6TM3Ac0hC6TKAkdRlBAasfntFIRjtG2V76ffhNeSTzB99X5eOAQFTa4,&typo=1" title="https://library.ryerson.ca/">
an example</a> of a chat widget (15 sec).<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level3 lfo1">
<span style="font-size:12.0pt">There is also what LibraryH3lp calls a <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flibrary.mcmaster.ca%2f&c=E,1,rSj_ip219OHa56yZXMOAWtnONv-Yl6vx9Y-ofTcsTMBSBStHnzVY-K-4mqO5A2rq2F14cSevbUkkDhxmUrk52zkumW6JhxQ2LQ3im75-osNZI7W-_LWi-4iG&typo=1" title="https://library.mcmaster.ca/">
Chat Tab</a> that looks like a proactive chat but doesn't behave like it.<o:p></o:p></span></li></ul>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Regards,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Guinsly<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p style="background:white;text-align:start"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D">Guinsly Mondésir, BSc, MLIS </span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#201F1E"><o:p></o:p></span></p>
<p style="background:white;text-align:start"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">Virtual Reference Librarian</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#201F1E"><o:p></o:p></span></p>
<p style="background:white;text-align:start"><span lang="FR-CA" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D">Bibliothécaire attaché au service de référence virtuelle</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#201F1E"><o:p></o:p></span></p>
<p style="background:white;text-align:start"><span lang="FR-CA" style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D"> </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#201F1E"><o:p></o:p></span></p>
<p style="background:white;text-align:start"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D">Ask a Librarian coordinator </span></b><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black">& <</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#201F1E"><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fsearch2.odesi.ca%2f%23%2f&c=E,1,IJQ2FkWr_tlCyH9KR6eJoDl-DBYf1GksfTMdEBCDhQCjBOd3GWWF7BDYCHmtIu7O3WyPbPIsw5LwQq0p43_gFRAu_UFtxxoRmB33Y96fAw,,&typo=1" target="_blank"><b><span style="font-size:10.0pt">odesi</span></b></a></span><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:black">>
support</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#201F1E"><o:p></o:p></span></p>
<p style="background:white;text-align:start"><b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D">Scholars Portal</span></b><span style="font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D">, Ontario Council of
University Libraries</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#201F1E"><o:p></o:p></span></p>
<p style="background:white;text-align:start"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#201F1E"><a href="mailto:guinsly@scholarsportal.info">guinsly@scholarsportal.info</a><o:p></o:p></span></p>
<p style="background:white;text-align:start"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#201F1E"><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fask.scholarsportal.info%2f&c=E,1,iEQcN1-f5Dd_1jloqCaKKNYWC-L-ldP9G2MuVlHOa0qs61wlnKJRC-tSFlbimwIWykl675mpOt87aIoAPDEKkVUeA95JdQdb5c64ZOPS2XkdPkVxS3GH9PZC_zs,&typo=1" target="_blank">https://ask.scholarsportal.info/</a><o:p></o:p></span></p>
<p style="background:white;text-align:start"><b><span lang="FR-CA" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#666666">Tel: 416-978-6191</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#201F1E"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">pronouns: he/his<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> collaborative-vr <<a href="mailto:collaborative-vr-bounces@omls.oregon.gov">collaborative-vr-bounces@omls.oregon.gov</a>> on behalf of Pardue, Bill via collaborative-vr
<<a href="mailto:collaborative-vr@omls.oregon.gov">collaborative-vr@omls.oregon.gov</a>><br>
<b>Sent:</b> October 13, 2021 5:59 PM<br>
<b>To:</b> <a href="mailto:collaborative-vr@omls.oregon.gov">collaborative-vr@omls.oregon.gov</a> <<a href="mailto:collaborative-vr@omls.oregon.gov">collaborative-vr@omls.oregon.gov</a>><br>
<b>Subject:</b> [collaborative-vr] Proqctive chat widget?</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Hi all,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">I'm mostly a lurker now--we're no longer part of a chat consortium, but it's nice to keep an eye on things.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Anyway, a fellow staff member has asked about libraries using proactive pop-up chat widgets, which appear after a certain amount of time on a site page.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">I think NCLive used to do that, but I don't see that happening anymore. Is anyone else doing it? We'd like to just see how a proactive widget appears in a site's design.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Thanks, <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Bill Pardue<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:#768A85">Bill Pardue </span><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666">Digital Services Librarian</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666">847.506-2667 </span><span style="font-size:7.0pt;font-family:"Verdana",sans-serif;color:#A7BCB7">•</span><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666"> </span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><a href="mailto:bpardue@ahml.info"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#CD382D">bpardue@ahml.info</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666">500 N. Dunton Avenue </span><span style="font-size:7.0pt;font-family:"Verdana",sans-serif;color:#A7BCB7">•</span><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#666666"> Arlington
Heights, IL 60004</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"><o:p></o:p></span></p>
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