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<p class="MsoNormal">Sara,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Answerland uses Springshare LibAnswers and scrubs after 90 days. We are set up to do this weekly on Sunday nights. We scrub all the info(meaning there is no names, contact info or transcript data retained) but we do retain the statistics
related to it. So we counting of the chat or resulting ticket. If you would like any other details, I’m happy to share them directly with you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sincerely,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><b><span style="font-size:14.0pt;font-family:"Century Gothic",sans-serif;color:black">Jennifer Cox, MLIS (she/her)
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%">Virtual Reference Coordinator, Library Support & Development Services<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">State Library of Oregon<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><u><span style="color:#0563C1"><a href="mailto:jennifer.cox@slo.oregon.gov"><span style="color:#0563C1">jennifer.cox@slo.oregon.gov</span></a></span></u> | 971-600-4992<br>
<a href="https://www.oregon.gov/library/libraries">www.oregon.gov/library/libraries</a><u><span style="color:#0563C1"><o:p></o:p></span></u></p>
<p class="MsoNormal">Follow us: <a href="http://fb.me/StateLibraryOR">Facebook</a> |
<a href="https://twitter.com/StateLibraryOR">Twitter</a><b> </b>| <a href="https://www.instagram.com/statelibraryor/">
Instagram</a><b> </b>|<b> </b><a href="https://pinterest.com/statelibraryor/">Pinterest</a><u><span style="color:#0563C1"> |
</span></u><a href="https://www.youtube.com/channel/UC0-kU8Gu0jS_YcnXg-b_TRA/featured">YouTube</a><u><span style="color:#0563C1"><o:p></o:p></span></u></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><img border="0" width="458" height="61" style="width:4.7708in;height:.6388in" id="Picture_x0020_27" src="cid:image006.png@01D8ACBE.145F1910"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> collaborative-vr <collaborative-vr-bounces@omls.oregon.gov>
<b>On Behalf Of </b>Peté, Sara via collaborative-vr<br>
<b>Sent:</b> Wednesday, August 10, 2022 12:54 PM<br>
<b>To:</b> collaborative-vr@omls.oregon.gov<br>
<b>Subject:</b> [collaborative-vr] scrubbing?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:black">I feel like I ask this question every few months so forgive me for asking again but could you let me know about your schedule for scrubbing info?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">AskWA uses LibAnswers/LibChat, so we can scrub Patron Info and we can scrub Full Info.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Do you scrub Patron Info?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">If yes, after what period of time and which specific elements do you scrub?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Do you scrub full chat/email info?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">If yes, after what period of time?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Thanks!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#29606B">Sara Peté
</span></b><span style="font-family:"Century Gothic",sans-serif;color:black">(she/her)|</span><b><span style="font-family:"Century Gothic",sans-serif;color:#45556C">
</span></b><b><span style="font-family:"Century Gothic",sans-serif;color:black">Community Outreach Librarian</span></b><span style="font-family:"Century Gothic",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Faskwa.libanswers.com%2F&data=05%7C01%7CJennifer.COX%40slo.oregon.gov%7C81e89bb954dd4f37edea08da7b0a2835%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637957580820742255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=0%2FaIVNObKnwXfCD5mvNnSAHqjf1Bg3K1eZhzXQK9mm4%3D&reserved=0"><span style="color:#0088CC;text-decoration:none">AskWA:
Statewide Virtual Reference Cooperative</span></a>, <a href="https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.washingtoncenterforthebook.org%2F&data=05%7C01%7CJennifer.COX%40slo.oregon.gov%7C81e89bb954dd4f37edea08da7b0a2835%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637957580820742255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=lzze1hZPAzK8A6JRxaHK%2FUuO6F%2BREiafVpwcCoqT1%2BY%3D&reserved=0">
<span style="color:#0088CC;text-decoration:none">Washington Center for the Book</span></a>, WSL Social Media<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Washington State Library | Office of the Secretary of State<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">6880 Capitol Blvd SE, Tumwater, Washington<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#B68451">c</span><span style="color:black">: 360-480-1005<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><a href="mailto:Sara.Pete@sos.wa.gov"><span style="color:#0088CC;text-decoration:none">Sara.Pete@sos.wa.gov</span></a>
</span><span style="color:#45556C"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.sos.wa.gov%2Flibrary%2F&data=05%7C01%7CJennifer.COX%40slo.oregon.gov%7C81e89bb954dd4f37edea08da7b0a2835%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637957580820742255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=QN5NxicauZfPX6hQpefokNaLTGS5fnIwLc9VFFxVtZU%3D&reserved=0"><span style="color:black;text-decoration:none"><img border="0" width="221" height="82" style="width:2.2986in;height:.8541in" id="Picture_x0020_1" src="cid:image001.png@01D8ACBD.3941CE40" alt="Email_SecStateWA_Library"></span></a><span style="font-family:"Bookman Old Style",serif;color:#45556C"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Bookman Old Style",serif;color:#45556C"> </span><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FWashingtonStateLibrary%2F&data=05%7C01%7CJennifer.COX%40slo.oregon.gov%7C81e89bb954dd4f37edea08da7b0a2835%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637957580820742255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=W7PRJ8CUAUZR2XzJ8xftVlpPYyU9%2F9fBbqo9SCxW7FM%3D&reserved=0"><span style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_2" src="cid:image002.png@01D8ACBD.3941CE40" alt="Facebook"></span></a><span style="font-family:"Bookman Old Style",serif;color:#45556C"> </span><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FWAStateLib&data=05%7C01%7CJennifer.COX%40slo.oregon.gov%7C81e89bb954dd4f37edea08da7b0a2835%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637957580820899040%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=91bkAjS0Pv98qqXKyclhAGfTctflbGkogyOQ7kC6m1s%3D&reserved=0"><span style="color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_3" src="cid:image003.jpg@01D8ACBD.3941CE40" alt="Twitter"></span></a><span style="font-family:"Bookman Old Style",serif;color:#45556C">
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<p class="MsoNormal"><span style="color:black">~connecting Washington through the power of libraries~<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsos.wa.gov%2Fq%2Flists&data=05%7C01%7CJennifer.COX%40slo.oregon.gov%7C81e89bb954dd4f37edea08da7b0a2835%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637957580820899040%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=67SQLs3PA7AZjUYTgVD4C70HFmGedpo9udauvD2CUEk%3D&reserved=0"><span style="color:#0088CC;text-decoration:none">Sign
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