<div dir="ltr">Hi Sara, <div><br></div><div>AskMN's policy is very similar to Answerland's. We scrub after 90 days - no patron/librarian info or transcripts are retained but we do keep the stats. </div><div><br></div><div>Carla</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Aug 10, 2022 at 3:35 PM COX Jennifer * SLO via collaborative-vr <<a href="mailto:collaborative-vr@omls.oregon.gov">collaborative-vr@omls.oregon.gov</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US" style="overflow-wrap: break-word;">
<div class="gmail-m_-3837007046991849877WordSection1">
<p class="MsoNormal">Sara,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Answerland uses Springshare LibAnswers and scrubs after 90 days. We are set up to do this weekly on Sunday nights. We scrub all the info(meaning there is no names, contact info or transcript data retained) but we do retain the statistics
related to it. So we counting of the chat or resulting ticket. If you would like any other details, I’m happy to share them directly with you.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Sincerely,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-bottom:5pt"><b><span style="font-size:14pt;font-family:"Century Gothic",sans-serif;color:black">Jennifer Cox, MLIS (she/her)
<u></u><u></u></span></b></p>
<p class="MsoNormal" style="line-height:115%">Virtual Reference Coordinator, Library Support & Development Services<u></u><u></u></p>
<p class="MsoNormal" style="line-height:115%">State Library of Oregon<u></u><u></u></p>
<p class="MsoNormal" style="line-height:115%"><u><span style="color:rgb(5,99,193)"><a href="mailto:jennifer.cox@slo.oregon.gov" target="_blank"><span style="color:rgb(5,99,193)">jennifer.cox@slo.oregon.gov</span></a></span></u> | 971-600-4992<br>
<a href="https://www.oregon.gov/library/libraries" target="_blank">www.oregon.gov/library/libraries</a><u><span style="color:rgb(5,99,193)"><u></u><u></u></span></u></p>
<p class="MsoNormal">Follow us: <a href="http://fb.me/StateLibraryOR" target="_blank">Facebook</a> |
<a href="https://twitter.com/StateLibraryOR" target="_blank">Twitter</a><b> </b>| <a href="https://www.instagram.com/statelibraryor/" target="_blank">
Instagram</a><b> </b>|<b> </b><a href="https://pinterest.com/statelibraryor/" target="_blank">Pinterest</a><u><span style="color:rgb(5,99,193)"> |
</span></u><a href="https://www.youtube.com/channel/UC0-kU8Gu0jS_YcnXg-b_TRA/featured" target="_blank">YouTube</a><u><span style="color:rgb(5,99,193)"><u></u><u></u></span></u></p>
<p class="MsoNormal"><b><u></u> <u></u></b></p>
<p class="MsoNormal"><img border="0" width="458" height="61" style="width: 4.7708in; height: 0.6388in;" id="gmail-m_-3837007046991849877Picture_x0020_27" src="cid:1828da1f9f69374b66"><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> collaborative-vr <<a href="mailto:collaborative-vr-bounces@omls.oregon.gov" target="_blank">collaborative-vr-bounces@omls.oregon.gov</a>>
<b>On Behalf Of </b>Peté, Sara via collaborative-vr<br>
<b>Sent:</b> Wednesday, August 10, 2022 12:54 PM<br>
<b>To:</b> <a href="mailto:collaborative-vr@omls.oregon.gov" target="_blank">collaborative-vr@omls.oregon.gov</a><br>
<b>Subject:</b> [collaborative-vr] scrubbing?<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:black">I feel like I ask this question every few months so forgive me for asking again but could you let me know about your schedule for scrubbing info?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:black">AskWA uses LibAnswers/LibChat, so we can scrub Patron Info and we can scrub Full Info.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:black">Do you scrub Patron Info?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">If yes, after what period of time and which specific elements do you scrub?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:black">Do you scrub full chat/email info?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">If yes, after what period of time?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:black">Thanks!<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(41,96,107)">Sara Peté
</span></b><span style="font-family:"Century Gothic",sans-serif;color:black">(she/her)|</span><b><span style="font-family:"Century Gothic",sans-serif;color:rgb(69,85,108)">
</span></b><b><span style="font-family:"Century Gothic",sans-serif;color:black">Community Outreach Librarian</span></b><span style="font-family:"Century Gothic",sans-serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Faskwa.libanswers.com%2F&data=05%7C01%7CJennifer.COX%40slo.oregon.gov%7C81e89bb954dd4f37edea08da7b0a2835%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637957580820742255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=0%2FaIVNObKnwXfCD5mvNnSAHqjf1Bg3K1eZhzXQK9mm4%3D&reserved=0" target="_blank"><span style="color:rgb(0,136,204);text-decoration:none">AskWA:
Statewide Virtual Reference Cooperative</span></a>, <a href="https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.washingtoncenterforthebook.org%2F&data=05%7C01%7CJennifer.COX%40slo.oregon.gov%7C81e89bb954dd4f37edea08da7b0a2835%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637957580820742255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=lzze1hZPAzK8A6JRxaHK%2FUuO6F%2BREiafVpwcCoqT1%2BY%3D&reserved=0" target="_blank">
<span style="color:rgb(0,136,204);text-decoration:none">Washington Center for the Book</span></a>, WSL Social Media<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">Washington State Library | Office of the Secretary of State<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">6880 Capitol Blvd SE, Tumwater, Washington<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(182,132,81)">c</span><span style="color:black">: 360-480-1005<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><a href="mailto:Sara.Pete@sos.wa.gov" target="_blank"><span style="color:rgb(0,136,204);text-decoration:none">Sara.Pete@sos.wa.gov</span></a>
</span><span style="color:rgb(69,85,108)"><u></u><u></u></span></p>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font color="#888888">-- <br>Carla Steinberg Pfahl, Librarian<br>Outreach & Instruction / AskMN.org Coordinator<br><a href="http://www.minitex.umn.edu/" target="_blank">Minitex</a> / University of Minnesota<br>60 Wilson Library</font></div><div><div><font color="#888888">309 19th Ave So<br>Minneapolis, MN 55455<br><a href="mailto:pfahl001@umn.edu" target="_blank">pfahl001@umn.edu</a></font><a href="mailto:pfahl001@umn.edu" target="_blank"><font face="arial" size="1"><br></font></a><div>Office: 612-626-6845 (voicemail only)</div><div>Currently WFH: 612-432-7025</div><div>1-800-462-5348</div></div><div><br></div><div><a href="https://elibrarymn.org/" target="_blank">elibrarymn.org</a></div><div><a href="http://askmn.org/" target="_blank">askmn.org</a></div><div><a href="http://ebooksmn.org/" target="_blank">ebooksmn.org</a></div></div><div><br></div><div><i>I acknowledge that the University of Minnesota – Twin Cities is located on the traditional, ancestral, and contemporary lands of the Daḳota people. </i><br></div></div></div></div></div></div>