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Hi Cristen,</div>
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  Hope you are having a great summer as well!  It sure is flying by! I saw your email come through at the end of July and now all of a sudden, it's mid-August already, so not sure if you can still use this information. </div>
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The Ask a Librarian Delaware service is a statewide service for the Delaware Library Consortium, which includes academic libraries (higher education), public libraries, school libraries, and special libraries.  We do not have a separate mission or vision statement
 from <a href="https://libraries.delaware.gov/about-libraries/" title="https://libraries.delaware.gov/about-libraries/" data-loopstyle="linkonly" id="LPNoLPOWALinkPreview_1">
Delaware Division of Libraries</a>, per se, but do have the goal of providing a unique virtual service to all, whether they have a public library card, student card, or no library card.  Here is a link to the
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About page of our Ask a Librarian Delaware staff support site</a> (I know, it's a mouthful!
<span id="🙂">🙂) that has general information and also a link to the <b>Delaware Virtual References Services Manual</b> (downloadable PDF) that has more detailed information about the service.</span></div>
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<span style="">Hope that helps!</span><br>
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Enjoy the rest of summer and stay cool during the heatwave(s)!</div>
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<span style="margin:0px"><font face="Georgia, serif" size="2" class="ContentPasted0">Kind Regards,</font></span>
<div style="margin:0px" class="ContentPasted0"><i><font style="color: rgb(128, 0, 128);" class="ContentPasted0">~Missy</font></i> </div>
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<div style="margin:0px"><font face="Georgia, serif" size="2" class="ContentPasted0">Missy Williams</font></div>
<div style="margin:0px"><i style="font-family:Georgia, serif"><font size="2" class="ContentPasted0">Head of Virtual Reference Services</font></i></div>
<div style="margin:0px"><i style="font-family:Georgia, serif;font-size:small" class="ContentPasted0">Delaware Division of Libraries</i></div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> collaborative-vr <collaborative-vr-bounces@omls.oregon.gov> on behalf of Guinsly Mondesir via collaborative-vr <collaborative-vr@omls.oregon.gov><br>
<b>Sent:</b> Tuesday, August 1, 2023 10:52 AM<br>
<b>To:</b> collaborative-vr@omls.oregon.gov <collaborative-vr@omls.oregon.gov>; Cristen Polley <cristenp@bceln.ca><br>
<b>Subject:</b> Re: [collaborative-vr] Looking for examples of service value</font>
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<span class="x_ContentPasted0" style="font-size:12pt; margin:0px">Hi Cristen</span>
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<div class="x_ContentPasted1" style="font-size:12pt; margin:0px"><span class="x_ContentPasted0" style="margin:0px"><a href="https://scholarsportal.info/" originalsrc="https://scholarsportal.info/" shash="rf4ZBl5mYFODJwrFO0ALiVt2H23jCxYensyM8zjiIni/EAVVjIrY5Bj4K5SpRGh8VhhE2Kxr6ocDjTJR1xRqzNUTaK4OX5z2UDvBktUlw40EwBhjRxCvx2W3cx6fhthFEGim6088yRPQrbqNhZtWWYH4Prv1bBOaY2bmSD4Jmis=" title="https://scholarsportal.info/" data-loopstyle="linkonly" id="LPlnk514889">Scholars
 Portal</a> is a consortium that offers many services. Most of our services use the same mission/vision statement. Therefore, Ask a Librarian doesn't have it's own mission/core statement. We do however have a Position Statement.  </span><span class="x_ContentPasted0" style="margin:0px">A
 position statement is supposed to align with the mission/vision/values of the organization, and represents how we want people to see our service.</span></div>
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<span class="x_ContentPasted0" style="font-size:12pt; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; margin:0px; color:rgb(0,0,0); background-color:rgb(255,255,255)">This is the position statement that we came up with
 for Ask a Librarian in late 2017 or early 2018:</span></p>
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<p class="x_x_MsoNormal" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif; color:rgb(36,36,36); background-color:rgb(255,255,255)">
<span class="x_ContentPasted0" style="font-size:12pt; font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; margin:0px; color:rgb(0,0,0); background-color:rgb(255,255,255)">"Ask a Librarian provides online, on-demand library
 information services and assistance to end users, including students, faculty, staff, and researchers, at participating institutions within OCUL.  Our expert staff provide local, bilingual, and trustworthy answers to your questions and we’re available to you
 anywhere at extended hours."</span></p>
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<b><span style="margin:0px; font-family:Arial,sans-serif; color:rgb(31,73,125)">Guinsly MondĂ©sir, BSc, MLIS </span></b></p>
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<span style="margin:0px; font-size:9pt; font-family:Arial,sans-serif; color:black">Virtual Reference Librarian</span></p>
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<span lang="fr-CA" style="margin:0px; font-size:10pt; color:rgb(31,73,125)">BibliothĂ©caire attachĂ© au service de rĂ©fĂ©rence virtuelle</span></p>
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<b><span style="margin:0px; font-size:10pt; color:rgb(31,73,125)">Ask a Librarian coordinator<span> </span></span></b><b><span style="margin:0px; font-size:10pt; color:black">& <</span></b><a href="https://search2.odesi.ca/#/" originalsrc="https://search2.odesi.ca/#/" shash="smPwPf9iUxYyBzlyk3oSS4IpwzjjjCg5wfQYzEGmGhiuRMfmT/FrhXfLnCLbuho7U9COnX533W1UomDNNfqLayZV8LU2L3K2uMpS39ObM6Z4CgKutWUbvr3vIDIzyycYBEOoMYUD6xRG5BXtQ1cJm0haD4xXvODsFo+2qObScaI=" target="_blank" rel="noopener noreferrer" style="margin:0px"><b><span style="margin:0px; font-size:10pt">odesi</span></b></a><b><span style="margin:0px; font-size:10pt; color:black">>
 support</span></b></p>
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<b><span style="margin:0px; font-size:10pt; color:rgb(31,73,125)">Scholars Portal</span></b><span style="margin:0px; font-size:10pt; color:rgb(31,73,125)">, Ontario Council of University Libraries</span></p>
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guinsly@scholarsportal.info</p>
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<a href="https://ask.scholarsportal.info/" originalsrc="https://ask.scholarsportal.info/" shash="IefbGEcKQh9wwlRhdsZRJ2reetAh9bxuh4O0d0TCtoX1cb0rW++4w39RuVnuS5yrqNdZb9ZCSI+B0l6qesLXayAhUFN42wv1IPZNXVN5hpdjkA3fmjpY6se+DMONp/3li1+pSPUIDaqQucoE7gybxsDzoIuNMb4HEeafP/dy6ug=" target="_blank" rel="noopener noreferrer" style="margin:0px">https://ask.scholarsportal.info/</a></p>
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<b><span lang="fr-CA" style="margin:0px; font-size:8pt; font-family:Arial,sans-serif; color:rgb(102,102,102)">Tel: 416-978-6191</span></b></p>
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pronouns: he/his</div>
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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>De :</b> collaborative-vr <collaborative-vr-bounces@omls.oregon.gov> de la part de Cristen Polley via collaborative-vr <collaborative-vr@omls.oregon.gov><br>
<b>EnvoyĂ© :</b> 26 juillet 2023 18:15<br>
<b>Ă€ :</b> collaborative-vr@omls.oregon.gov <collaborative-vr@omls.oregon.gov><br>
<b>Objet :</b> [collaborative-vr] Looking for examples of service value</font>
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<p class="x_x_MsoNormal"><span style="font-size:12.0pt">Hi everyone,</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:12.0pt">I hope you’re all having a great summer!
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<p class="x_x_MsoNormal"><span style="font-size:12.0pt">AskAway is in the process of action planning, and we’re developing a document that includes our vision and the value of the service for participants.
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<p class="x_x_MsoNormal"><span style="font-size:12.0pt">I’m wondering if you have any examples to share from your services? I’d find it especially helpful to see any statements or examples that mention the value of extending access to libraries / students but
 am interested in anything you could share.</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:12.0pt">Thank you so much and let me know if I can provide any clarity about my request
</span><span style="font-size:12.0pt; font-family:"Apple Color Emoji"">😊</span><span style="font-size:12.0pt"></span></p>
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<p class="x_x_MsoNormal"><span style="font-size:12.0pt">Cristen</span></p>
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<p class="x_x_MsoNormal"><b><span style="font-size:12.0pt">Cristen Polley </span>
</b><span style="font-size:12.0pt">(she/her)</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:12.0pt">Coordinator</span></p>
<p class="x_x_MsoNormal"><span style="font-size:12.0pt">BC Electronic Library Network</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:12.0pt"><a href="mailto:cristenp@bceln.ca"><span style="color:#0563C1">cristenp@bceln.ca</span></a></span></p>
<p class="x_x_MsoNormal"><span style="font-size:12.0pt">604.653.2334</span></p>
<p class="x_x_MsoNormal"><span style="font-size:12.0pt">Available Tuesday-Friday</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:12.0pt; color:black">The BC ELN office is located on the traditional and unceded territories of the Musqueam, Squamish, Kwikwetlem, and Tsleil-Waututh Nations.</span></p>
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