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Hi everyone,</div>
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<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Our consortium is currently conducting a review of our
<b>access management procedures for electronic resources,</b> particularly in situations where a non-local operator must access e-resources located at a different institution within the consortium to assist a student via our chat service. Our service use generic
login. Meaning that each institution has generic login which helps a non-local operator access e-resource to assist a student.</span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
</span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Does your chat service involve operators needing to access multiple institutions, each
of which requires specific access? We would like to understand your experience to potentially create a best practice document for managing this. </span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
</span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Regards, </span></div>
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<span style="font-family: Arial, sans-serif; color: rgb(31, 73, 125);"><b>Guinsly Mondésir, BSc, MLIS </b></span></p>
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<span style="font-family: Arial, sans-serif; font-size: 9pt; color: black;">Virtual Reference Librarian</span></p>
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<span style="font-size: 10pt; color: rgb(31, 73, 125);">Bibliothécaire attaché au service de référence virtuelle</span></p>
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<span style="font-size: 10pt; color: rgb(31, 73, 125);"> </span></p>
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<span style="font-size: 10pt; color: rgb(31, 73, 125);"><b>Ask a Librarian coordinator
</b></span><span style="font-size: 10pt; color: black;"><b>& <</b></span><span style="font-size: 10pt;"><b><a href="https://search2.odesi.ca/#/" target="_blank" id="OWA28b95807-9141-f58b-14bf-7861ff69f076" class="OWAAutoLink" rel="noopener noreferrer" data-loopstyle="linkonly" style="margin: 0px;">odesi</a></b></span><span style="font-size: 10pt; color: black;"><b>>
support</b></span></p>
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<span style="font-size: 10pt; color: rgb(31, 73, 125);"><b>Scholars Portal</b>, Ontario Council of University Libraries</span></p>
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guinsly@scholarsportal.info</p>
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<a href="https://ask.scholarsportal.info/" target="_blank" id="OWA99ac062c-aff4-0de1-f84c-afef93206263" class="OWAAutoLink" rel="noopener noreferrer" data-loopstyle="linkonly" style="margin: 0px;">https://ask.scholarsportal.info/</a></p>
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<span style="font-family: Arial, sans-serif; font-size: 8pt; color: rgb(102, 102, 102);"><b>Tel: 416-978-6191</b></span></p>
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pronouns: he/his</div>
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