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<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Hello Kelly</span></div>
<div style="text-align: left; text-indent: 0px; margin: 0px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
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<div style="text-align: left; text-indent: 0px; margin: 0px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Thank you for providing this information.</span></div>
<div style="text-align: left; text-indent: 0px; margin: 0px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
</span></div>
<div style="text-align: left; text-indent: 0px; margin: 0px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">At Ask a Librarian (Scholars Portal), our operators
can access a list of 'dummy log-ins' within our chat service software and on our in-house documentation server, both of which are password protected.</span></div>
<div style="text-align: left; text-indent: 0px; margin: 0px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
</span></div>
<div style="text-align: left; text-indent: 0px; margin: 0px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Currently, we haven't encountered any browser caching
issues with our EzProxy login credentials. While we're comfortable using EzProxy, we're also considering the potential benefits of utilizing other technologies like Shibboleth or OpenAthens.</span></div>
<div style="text-align: left; text-indent: 0px; margin: 0px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
</span></div>
<div style="text-align: left; text-indent: 0px; margin: 0px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Regarding your mention of libraries opting out for
internal tech policy reasons, I understand that this means operators from other libraries may not have access to the e-resources of those libraries.</span></div>
<div style="text-align: left; text-indent: 0px; margin: 0px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Currently, we are trying that as we want to maintain
the collaborative aspect of the chat service. </span></div>
<div style="text-align: left; text-indent: 0px; margin: 0px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
</span></div>
<div style="text-align: left; text-indent: 0px; margin: 0px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Thank you again for your insights.</span></div>
<div style="text-align: left; text-indent: 0px; margin: 0px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"><br>
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<span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Regards, </span></div>
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<span style="font-family: Arial, sans-serif; color: rgb(31, 73, 125);"><b>Guinsly Mondésir, BSc, MLIS </b></span></p>
<p style="text-align: left; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Times New Roman", serif; font-size: 12pt; color: rgb(32, 31, 30);">
<span style="font-family: Arial, sans-serif; font-size: 9pt; color: black;">Virtual Reference Librarian</span></p>
<p style="text-align: left; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Times New Roman", serif; font-size: 12pt; color: rgb(32, 31, 30);">
<span style="font-size: 10pt; color: rgb(31, 73, 125);">Bibliothécaire attaché au service de référence virtuelle</span></p>
<p style="text-align: left; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Times New Roman", serif; font-size: 12pt; color: rgb(32, 31, 30);">
<span style="font-size: 10pt; color: rgb(31, 73, 125);"> </span></p>
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<span style="font-size: 10pt; color: rgb(31, 73, 125);"><b>Ask a Librarian coordinator
</b></span><span style="font-size: 10pt; color: black;"><b>& <</b></span><span style="font-size: 10pt;"><b><a href="https://search2.odesi.ca/#/" target="_blank" rel="noopener noreferrer" style="margin: 0px;">odesi</a></b></span><span style="font-size: 10pt; color: black;"><b>>
support</b></span></p>
<p style="text-align: left; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Times New Roman", serif; font-size: 12pt; color: rgb(32, 31, 30);">
<span style="font-size: 10pt; color: rgb(31, 73, 125);"><b>Scholars Portal</b>, Ontario Council of University Libraries</span></p>
<p style="text-align: left; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Times New Roman", serif; font-size: 12pt; color: rgb(32, 31, 30);">
guinsly@scholarsportal.info</p>
<p style="text-align: left; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Times New Roman", serif; font-size: 12pt; color: rgb(32, 31, 30);">
<a href="https://ask.scholarsportal.info/" target="_blank" rel="noopener noreferrer" style="margin: 0px;">https://ask.scholarsportal.info/</a></p>
<p style="text-align: left; background-color: rgb(255, 255, 255); margin: 0px; font-family: "Times New Roman", serif; font-size: 12pt; color: rgb(32, 31, 30);">
<span style="font-family: Arial, sans-serif; font-size: 8pt; color: rgb(102, 102, 102);"><b>Tel: 416-978-6191</b></span></p>
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</span>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
pronouns: he/his</div>
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<img width="307" height="55" style="width: 307px; height: 55px; max-width: 100%;" data-outlook-trace="F:1|T:1" src="cid:ce176e75-866e-4f15-9831-575741f9046d"><br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>De :</b> Kelly Doty <kelly@tblc.org><br>
<b>Envoyé :</b> 16 février 2024 08:48<br>
<b>À :</b> Guinsly Mondesir <guinsly.mondesir@utoronto.ca><br>
<b>Cc :</b> collaborative-vr@omls.oregon.gov <collaborative-vr@omls.oregon.gov><br>
<b>Objet :</b> Re: [collaborative-vr] Generic login</font>
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<div>Vous ne recevez pas souvent de courriers de la part de kelly@tblc.org. <a href="https://aka.ms/LearnAboutSenderIdentification">
Découvrez pourquoi cela est important</a></div>
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<div class="x_gmail_default" style="font-size:small">Hi Guinsly, </div>
<div class="x_gmail_default" style="font-size:small"><br>
</div>
<div class="x_gmail_default" style="font-size:small">Ask a Librarian Florida participating libraries can provide "dummy log ins" for their institution. We have a password protected website with resources for the program that houses an alphabetical list of participating
libraries with important information that patrons may come to the service to ask about. If a library opts to use a dummy log in, they create a general account in their own system and share the log in on that database. </div>
<div class="x_gmail_default" style="font-size:small"><br>
</div>
<div class="x_gmail_default" style="font-size:small">We make a note on each entry to not share this information with patrons because we don't want them to utilize an unrestricted account. Here's the language we use for helping with Proxy and Browser Caching
issues that may keep someone from signing in to multiple institutions if they're helping more than one student:</div>
<div class="x_gmail_default" style="font-size:small"><br>
</div>
<div class="x_gmail_default" style="font-size:small">"Visit [link to database list] and do a search. You should gain access to all of our resources. It may be a good idea to delete all browser cache after each AAL session just so the token is reset for the
next librarian and please remember to log out after each session!"</div>
<div class="x_gmail_default" style="font-size:small"><br>
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<div class="x_gmail_default" style="font-size:small">We do have libraries who opt out for internal tech policy reasons.</div>
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<div class="x_gmail_quote">
<div dir="ltr" class="x_gmail_attr">On Thu, Feb 15, 2024 at 4:18 PM Guinsly Mondesir via collaborative-vr <<a href="mailto:collaborative-vr@omls.oregon.gov">collaborative-vr@omls.oregon.gov</a>> wrote:<br>
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<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Hi everyone,</div>
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<div><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Our consortium is currently conducting a review of our
<b>access management procedures for electronic resources,</b> particularly in situations where a non-local operator must access e-resources located at a different institution within the consortium to assist a student via our chat service. Our service use generic
login. Meaning that each institution has generic login which helps a non-local operator access e-resource to assist a student.</span></div>
<div><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)"><br>
</span></div>
<div><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Does your chat service involve operators needing to access multiple institutions, each of which requires specific access?
We would like to understand your experience to potentially create a best practice document for managing this. </span></div>
<div><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)"><br>
</span></div>
<div><span style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Regards, </span></div>
<div id="x_m_1638524743616635774Signature">
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<p style="text-align:left; background-color:rgb(255,255,255); margin:0px; font-family:"Times New Roman",serif; font-size:12pt; color:rgb(32,31,30)">
<span style="font-family:Arial,sans-serif; color:rgb(31,73,125)"><b>Guinsly Mondésir, BSc, MLIS </b></span></p>
<p style="text-align:left; background-color:rgb(255,255,255); margin:0px; font-family:"Times New Roman",serif; font-size:12pt; color:rgb(32,31,30)">
<span style="font-family:Arial,sans-serif; font-size:9pt; color:black">Virtual Reference Librarian</span></p>
<p style="text-align:left; background-color:rgb(255,255,255); margin:0px; font-family:"Times New Roman",serif; font-size:12pt; color:rgb(32,31,30)">
<span style="font-size:10pt; color:rgb(31,73,125)">Bibliothécaire attaché au service de référence virtuelle</span></p>
<p style="text-align:left; background-color:rgb(255,255,255); margin:0px; font-family:"Times New Roman",serif; font-size:12pt; color:rgb(32,31,30)">
<span style="font-size:10pt; color:rgb(31,73,125)"> </span></p>
<p style="text-align:left; background-color:rgb(255,255,255); margin:0px; font-family:"Times New Roman",serif; font-size:12pt; color:rgb(32,31,30)">
<span style="font-size:10pt; color:rgb(31,73,125)"><b>Ask a Librarian coordinator
</b></span><span style="font-size:10pt; color:black"><b>& <</b></span><span style="font-size:10pt"><b><a href="https://search2.odesi.ca/#/" id="x_m_1638524743616635774OWA28b95807-9141-f58b-14bf-7861ff69f076" rel="noopener noreferrer" target="_blank" style="margin:0px">odesi</a></b></span><span style="font-size:10pt; color:black"><b>>
support</b></span></p>
<p style="text-align:left; background-color:rgb(255,255,255); margin:0px; font-family:"Times New Roman",serif; font-size:12pt; color:rgb(32,31,30)">
<span style="font-size:10pt; color:rgb(31,73,125)"><b>Scholars Portal</b>, Ontario Council of University Libraries</span></p>
<p style="text-align:left; background-color:rgb(255,255,255); margin:0px; font-family:"Times New Roman",serif; font-size:12pt; color:rgb(32,31,30)">
<a href="mailto:guinsly@scholarsportal.info" target="_blank">guinsly@scholarsportal.info</a></p>
<p style="text-align:left; background-color:rgb(255,255,255); margin:0px; font-family:"Times New Roman",serif; font-size:12pt; color:rgb(32,31,30)">
<a href="https://ask.scholarsportal.info/" id="x_m_1638524743616635774OWA99ac062c-aff4-0de1-f84c-afef93206263" rel="noopener noreferrer" target="_blank" style="margin:0px">https://ask.scholarsportal.info/</a></p>
<p style="text-align:left; background-color:rgb(255,255,255); margin:0px; font-family:"Times New Roman",serif; font-size:12pt; color:rgb(32,31,30)">
<span style="font-family:Arial,sans-serif; font-size:8pt; color:rgb(102,102,102)"><b>Tel: 416-978-6191</b></span></p>
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<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
pronouns: he/his</div>
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<img width="307" height="55" style="width:307px; height:55px; max-width:100%" data-outlook-trace="F:1|T:1" src="cid:ii_18db225d556957874891"><br>
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