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<p class="MsoNormal"><span style="font-size:12.0pt">Hi Sara,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks for your question. AskAway as a collaborative service currently does not analyze chat transcripts on a regular basis. It is up to the individual institution if they would like to review transcripts,
and the Admin Centre can support that if needed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">AskAway has information about how transcripts will be used in the AskAway Privacy Notice:
<a href="https://askaway.org/content/askaway-privacy-notices">https://askaway.org/content/askaway-privacy-notices</a> (see under Personal Information Collection Notice). Recently, a group of researchers used AskAway transcripts to do research and published
this paper, which may be helpful: <a href="https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/30291">
https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/30291</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If you have any questions about the Admin Centre’s role when it comes to transcripts or with the research shared above, I’d be happy to meet and chat more about it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Cristen<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;mso-ligatures:none">Cristen Polley</span></b><span style="font-size:12.0pt;mso-ligatures:none"> (she/her)<b><o:p></o:p></b></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none">Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none">BC Electronic Library Network<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none">604.653.2334 |
<a href="mailto:cristenp@bceln.ca"><span style="color:#0563C1">cristenp@bceln.ca</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none">Available Tuesday-Friday<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black;mso-ligatures:none">The BC ELN office is located on the traditional and unceded territories of the Musqueam, Squamish, Kwikwetlem, and Tsleil-Waututh Nations.</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Calibri",sans-serif;color:black;mso-ligatures:none">From:
</span></b><span lang="EN-US" style="font-size:12.0pt;font-family:"Calibri",sans-serif;color:black;mso-ligatures:none">collaborative-vr <collaborative-vr-bounces@omls.oregon.gov> on behalf of "Peté, Sara via collaborative-vr" <collaborative-vr@omls.oregon.gov><br>
<b>Reply-To: </b>"Peté, Sara" <sara.pete@sos.wa.gov><br>
<b>Date: </b>Wednesday, March 20, 2024 at 1:06 PM<br>
<b>To: </b>"collaborative-vr@omls.oregon.gov" <collaborative-vr@omls.oregon.gov><br>
<b>Subject: </b>[collaborative-vr] AI and transcripts<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;mso-ligatures:none"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">Hi Everyone!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">I’ve got a question about your chat analysis methods.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">Do you do chat analysis regularly or is this something done individually by libraries within your co-ops?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">If you do chat analysis what are the steps you take and how often do you do this?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">Is anyone using any AI tools to help analyze your data?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">For example, feeding it raw transcripts and asking it to find trends type of thing?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">If yes, what are your steps for ensuring privacy?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#29606B">Sara Peté
</span></b><span lang="EN-US" style="font-family:"Century Gothic",sans-serif;color:black">(she/her)|</span><b><span lang="EN-US" style="font-family:"Century Gothic",sans-serif;color:#45556C">
</span></b><b><span lang="EN-US" style="font-family:"Century Gothic",sans-serif;color:black">Community Outreach Librarian</span></b><span lang="EN-US" style="font-family:"Century Gothic",sans-serif;color:black;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><a href="http://www.washingtoncenterforthebook.org/"><span style="font-family:"Calibri",sans-serif;color:#0088CC;text-decoration:none">Washington Center for the Book</span></a> (Director)</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">,
WSL Social Media, </span><span lang="EN-US" style="color:black"><a href="https://askwa.libanswers.com/"><span style="font-family:"Calibri",sans-serif;color:#0088CC;text-decoration:none">AskWA: Statewide Virtual Reference Cooperative</span></a></span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">Washington State Library | Office of the Secretary of State<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">6880 Capitol Blvd SE, Tumwater, Washington<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#B68451">c</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">: 360-480-1005<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><a href="mailto:Sara.Pete@sos.wa.gov"><span style="font-family:"Calibri",sans-serif;color:#0088CC;text-decoration:none">Sara.Pete@sos.wa.gov</span></a></span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">
</span><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:#45556C"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><a href="https://www.sos.wa.gov/library/"><span style="color:windowtext;text-decoration:none"><span style="color:black;mso-ligatures:none"><img border="0" width="221" height="82" style="width:2.302in;height:.8541in" id="Picture_x0020_1" src="cid:image001.png@01DA80EE.5AC2AB50" alt="Email_SecStateWA_Library"></span></span></a></span><span lang="EN-US" style="font-family:"Bookman Old Style",serif;color:#45556C"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Bookman Old Style",serif;color:#45556C"> </span><span lang="EN-US"><a href="https://www.facebook.com/WashingtonStateLibrary/"><span style="color:windowtext;text-decoration:none"><span style="color:black;mso-ligatures:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_2" src="cid:image002.png@01DA80EE.5AC2AB50" alt="Facebook"></span></span></a></span><span lang="EN-US" style="font-family:"Bookman Old Style",serif;color:#45556C"> </span><span lang="EN-US"><a href="https://twitter.com/WAStateLib"><span style="color:windowtext;text-decoration:none"><span style="color:black;mso-ligatures:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="Picture_x0020_3" src="cid:image003.jpg@01DA80EE.5AC2AB50" alt="Twitter"></span></span></a></span><span lang="EN-US" style="font-family:"Bookman Old Style",serif;color:#45556C">
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<p class="MsoNormal"><span lang="EN-US" style="font-family:"Calibri",sans-serif;color:black">~connecting Washington through the power of libraries~<o:p></o:p></span></p>
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