<div dir="ltr">Hi Caitlin, <div>Is the institution under a shared group system or did that institution have a paid subscription to LibAnswers but still part of your NY cooperative? </div><div>If shared group system go to LibAnswers > LibChat > Transcripts > filter by Department</div><div>If they have a separate paid subscription go to LibAnswers > 24/7 Co-op (select your NY academic or public coop dashboard) > on the Coop dashboard window go to Transcripts > filter by Institution. </div><div><br></div><div>I may be missing something but those are the steps I take to access transcripts. I hope this helps. </div><div>Carla</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, May 6, 2024 at 1:41 PM Caitlin Kenney via collaborative-vr <<a href="mailto:collaborative-vr@omls.oregon.gov">collaborative-vr@omls.oregon.gov</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-2901637304449048391">
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Hi all,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">I think a few of your cooperatives are also hosted on Springshare. I’m at a bit of an impasse with them. I ran into an issue last week where I was trying to help a member library locate and download
transcripts for some statistics she is trying to keep. She has a separate LibAnswers system so I can only do so much as I cannot access that system.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">I have repeatedly asked Springshare why I’m not able to view transcripts for all libraries in my cooperative, regardless of separate LibAnswers systems. This is something that has come up multiple
times and I’ve never received a satisfactory answer. This time the party line is to tell me that I would need someone from that institution to create me an login for that institution’s LibAnswers system. Has anyone else experience this issue? How do you get
around it? I just find it a little frustrating because while everything else in LibAnswers is an improvement over QuestionPoint, this specific barrier has been a detriment.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif">All best, Caitlin<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><u></u> <u></u></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:Arial,sans-serif;color:black">Caitlin Kenney<span><u></u><u></u></span></span></p>
<p class="MsoNormal" style="background:white"><i><span style="font-family:Arial,sans-serif;color:black">Reference & Research Services Coordinator</span></i><span style="font-family:Arial,sans-serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><i><span style="font-family:Arial,sans-serif;color:black">Statewide Administrator & Project Manager for Ask Us 24/7</span></i><span style="font-family:Arial,sans-serif;color:black"><br>
<i> </i></span><span style="font-family:Arial,sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:Arial,sans-serif;color:black">Western New York Library Resources Council (WNYLRC)<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:Arial,sans-serif;color:black">Airport Commerce Park East<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:Arial,sans-serif;color:black"><a href="https://maps.google.com/?q=4950+Genesee+Street%0D+Suite+170+%0D+Cheektowaga,+NY+14225+%0D+716&entry=gmail&source=g" target="_blank"><span style="color:black">4950
Genesee Street</span></a>, <a href="https://maps.google.com/?q=4950+Genesee+Street%0D+Suite+170+%0D+Cheektowaga,+NY+14225+%0D+716&entry=gmail&source=g" target="_blank">
<span style="color:black">Suite 170</span></a><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:Arial,sans-serif;color:black"><a href="https://maps.google.com/?q=4950+Genesee+Street%0D+Suite+170+%0D+Cheektowaga,+NY+14225+%0D+716&entry=gmail&source=g" target="_blank"><span style="color:black">Cheektowaga,
NY 14225</span></a><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:Arial,sans-serif;color:black"><a href="tel:(716)%20633-0705" target="_blank"><span style="color:black">716-633-0705 x 115</span></a><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:Arial,sans-serif;color:black">Pronouns: she/her/hers<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:Arial,sans-serif;color:black"><a href="http://wnylrc.org/" target="_blank"><span style="color:rgb(5,99,193)">wnylrc.org</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><img border="0" width="88" height="81" style="width: 0.9166in; height: 0.8416in;" id="m_-2901637304449048391Picture_x0020_1" src="cid:ii_18f4f3d4a454cff311"><span style="color:black"><u></u><u></u></span></span></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:black">WNYLRC is a member of
<a href="https://www.esln.org/" target="_blank"><span style="color:rgb(5,99,193)">Empire State Library Network</span></a><u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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</div></blockquote></div><br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font color="#888888">-- <br>Carla Steinberg Pfahl, Librarian<br>Outreach & Instruction / AskMN.org Coordinator<br><a href="http://www.minitex.umn.edu/" target="_blank">Minitex</a> / University of Minnesota<br>60 Wilson Library</font></div><div><div><font color="#888888">309 19th Ave So<br>Minneapolis, MN 55455<br><a href="mailto:pfahl001@umn.edu" target="_blank">pfahl001@umn.edu</a></font><a href="mailto:pfahl001@umn.edu" target="_blank"><font face="arial" size="1"><br></font></a><div>Office: 612-626-6845 </div><div>Cell: 612-432-7025</div><div>Minitex: 1-800-462-5348</div></div><div><br></div><div><a href="https://elibrarymn.org/" target="_blank">elibrarymn.org</a></div><div><a href="http://askmn.org/" target="_blank">askmn.org</a></div><div><a href="http://ebooksmn.org/" target="_blank">ebooksmn.org</a></div></div><div><br></div><div><i>I acknowledge that the University of Minnesota – Twin Cities is located on the traditional, ancestral, and contemporary lands of the Daḳota people. </i><br></div></div></div></div></div></div>