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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Hi Ed,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><br>
That’s exactly the set-up we have. Besides this current situation, it makes it really difficult to monitor transcripts for quality control and I’m really struggling to get some of these issues across to Springshare (it’s not the first time we’ve run into this
conversation).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Caitlin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Caitlin Kenney<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif">Reference & Research Services Coordinator<br>
Statewide Administrator for Ask Us 24/7</span></i><span style="font-family:"Arial",sans-serif"><br>
Western New York Library Resources Council (WNYLRC)<br>
Airport Commerce Park East<br>
4950 Genesee Street, Suite 170<br>
Cheektowaga, NY 14225<br>
716-633-0705 x 115<br>
Pronouns: she/her/hers<br>
<a href="https://wnylrc.org/"><span style="color:#0563C1">wnylrc.org</span></a><br>
WNYLRC is a member of Empire State Library Network<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ed Wolf <ewolf@hslc.org>
<br>
<b>Sent:</b> Tuesday, May 7, 2024 8:07 AM<br>
<b>To:</b> Caitlin Kenney <ckenney@wnylrc.org><br>
<b>Cc:</b> collaborative-vr@omls.oregon.gov<br>
<b>Subject:</b> RE: [collaborative-vr] Cooperative Question<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Morning, Caitlin,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">I’m the coordinator for the Pennsylvania Chat with a Librarian service and our setup appears similar to yours. We have a statewide cooperative that has direct participants
(who use our instance of LibAnswers) and shared-system participants (who have their own instance of LA, but back their local service up to our statewide/global cooperatives). We also haven’t found a way to access those shared-system transcripts – which can
be extremely frustrating when one of our local shared system coordinators wants to report an issue with a global interaction but I can’t actually see the transcript and have to try to walk them through the steps of locating and sending it to me. I’d be extremely
interested in any potential solutions you may come up with.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ed<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Ed Wolf
<i>(he/him)</i><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Virtual Reference & Information Specialist<o:p></o:p></span></i></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l1 level1 lfo3"><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">POWER Library: Chat with a Librarian Coordinator<o:p></o:p></span></i></li></ul>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hosting Solutions & Library Consulting (HSLC)<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">3600 Market Street, Suite 550, Philadelphia, PA 19104<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><a href="mailto:ewolf@hslc.org"><span style="color:#0563C1">ewolf@hslc.org</span></a> | 215-222-1532, x738 |
<a href="http://www.hslc.org/"><span style="color:#0563C1">www.hslc.org</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Follow POWER Library!<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Facebook:
<b><a href="https://www.facebook.com/PowerLibrary/"><span style="color:#0563C1">@PowerLibrary</span></a>
</b> | Twitter: <b><a href="https://twitter.com/PowerLibrary"><span style="color:#0563C1">@PowerLibrary</span></a></b> | Instagram:
<b><a href="https://www.instagram.com/powerlibrarypa/"><span style="color:#0563C1">@PowerLibraryPA</span></a></b></span></i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> collaborative-vr <<a href="mailto:collaborative-vr-bounces@omls.oregon.gov">collaborative-vr-bounces@omls.oregon.gov</a>>
<b>On Behalf Of </b>Caitlin Kenney via collaborative-vr<br>
<b>Sent:</b> Monday, May 6, 2024 3:05 PM<br>
<b>To:</b> Carla Steinberg Pfahl <<a href="mailto:pfahl001@umn.edu">pfahl001@umn.edu</a>><br>
<b>Cc:</b> Collab-VR (<a href="mailto:collaborative-vr@omls.oregon.gov">collaborative-vr@omls.oregon.gov</a>) <<a href="mailto:collaborative-vr@omls.oregon.gov">collaborative-vr@omls.oregon.gov</a>><br>
<b>Subject:</b> Re: [collaborative-vr] Cooperative Question<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Hi Carla,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Her institution has their own LibAnswers account but belongs to the NY cooperative.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">We have been through all of those steps. I cannot see Global Cooperative transcripts for her institution, only those that are in my LibAnswers account. She has had no luck trying to pull the
transcripts for herself. As administrator of the NY cooperative, I don’t understand why I am not able to see transcripts for all patrons of institutions in the NY cooperative, only for my LibAnswers system. This particular point of the discussion has resulted
in a completely circular, unending back and forth with Springshare. And I’m wondering if anyone else is able to access ALL transcripts for all of their cooperative members, including those not in a shared group system.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Thank you, Caitlin
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Caitlin Kenney<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif">Reference & Research Services Coordinator<br>
Statewide Administrator & Project Manager for Ask Us 24/7</span></i><span style="font-family:"Arial",sans-serif"><br>
Western New York Library Resources Council (WNYLRC)<br>
Airport Commerce Park East<br>
4950 Genesee Street, Suite 170<br>
Cheektowaga, NY 14225<br>
716-633-0705 x 115<br>
Pronouns: she/her/hers<br>
<a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwnylrc.org%2f&c=E,1,lD2X4EGPxQdLdnBPalVxWnZ_22WZh0-8wa0xmvUPmHaMWQ8NCxVMsOsl-Pw3bW3a4k99aBHbjxeNjMA5HlZCe7qhOSRnWHT4W9j949QJ&typo=0"><span style="color:#0563C1">wnylrc.org</span></a><br>
WNYLRC is a member of Empire State Library Network<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Carla Steinberg Pfahl <<a href="mailto:pfahl001@umn.edu">pfahl001@umn.edu</a>>
<br>
<b>Sent:</b> Monday, May 6, 2024 2:56 PM<br>
<b>To:</b> Caitlin Kenney <<a href="mailto:ckenney@wnylrc.org">ckenney@wnylrc.org</a>><br>
<b>Cc:</b> Collab-VR (<a href="mailto:collaborative-vr@omls.oregon.gov">collaborative-vr@omls.oregon.gov</a>) <<a href="mailto:collaborative-vr@omls.oregon.gov">collaborative-vr@omls.oregon.gov</a>><br>
<b>Subject:</b> Re: [collaborative-vr] Cooperative Question<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Hi Caitlin, <o:p></o:p></p>
<div>
<p class="MsoNormal">Is the institution under a shared group system or did that institution have a paid subscription to LibAnswers but still part of your NY cooperative? <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">If shared group system go to LibAnswers > LibChat > Transcripts > filter by Department<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">If they have a separate paid subscription go to LibAnswers > 24/7 Co-op (select your NY academic or public coop dashboard) > on the Coop dashboard window go to Transcripts > filter by Institution. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I may be missing something but those are the steps I take to access transcripts. I hope this helps. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Carla<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Mon, May 6, 2024 at 1:41<span style="font-family:"Arial",sans-serif"> </span>PM Caitlin Kenney via collaborative-vr <<a href="mailto:collaborative-vr@omls.oregon.gov">collaborative-vr@omls.oregon.gov</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">Hi all,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">I think a few of your cooperatives are also hosted on Springshare. I’m at a bit of an impasse with them. I ran into an issue last week
where I was trying to help a member library locate and download transcripts for some statistics she is trying to keep. She has a separate LibAnswers system so I can only do so much as I cannot access that system.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">I have repeatedly asked Springshare why I’m not able to view transcripts for all libraries in my cooperative, regardless of separate
LibAnswers systems. This is something that has come up multiple times and I’ve never received a satisfactory answer. This time the party line is to tell me that I would need someone from that institution to create me an login for that institution’s LibAnswers
system. Has anyone else experience this issue? How do you get around it? I just find it a little frustrating because while everything else in LibAnswers is an improvement over QuestionPoint, this specific barrier has been a detriment.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">All best, Caitlin</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-family:"Arial",sans-serif;color:black">Caitlin Kenney</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<i><span style="font-family:"Arial",sans-serif;color:black">Reference & Research Services Coordinator</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<i><span style="font-family:"Arial",sans-serif;color:black">Statewide Administrator & Project Manager for Ask Us 24/7</span></i><span style="font-family:"Arial",sans-serif;color:black"><br>
<i> </i></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-family:"Arial",sans-serif;color:black">Western New York Library Resources Council (WNYLRC)</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-family:"Arial",sans-serif;color:black">Airport Commerce Park East</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-family:"Arial",sans-serif;color:black"><a href="https://maps.google.com/?q=4950+Genesee+Street%0D+Suite+170+%0D+Cheektowaga,+NY+14225+%0D+716&entry=gmail&source=g" target="_blank"><span style="color:black">4950 Genesee Street</span></a>,
<a href="https://maps.google.com/?q=4950+Genesee+Street%0D+Suite+170+%0D+Cheektowaga,+NY+14225+%0D+716&entry=gmail&source=g" target="_blank">
<span style="color:black">Suite 170</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-family:"Arial",sans-serif;color:black"><a href="https://maps.google.com/?q=4950+Genesee+Street%0D+Suite+170+%0D+Cheektowaga,+NY+14225+%0D+716&entry=gmail&source=g" target="_blank"><span style="color:black">Cheektowaga, NY 14225</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="font-family:"Arial",sans-serif;color:black"><a href="tel:(716)%20633-0705" target="_blank"><span style="color:black">716-633-0705 x 115</span></a></span><o:p></o:p></p>
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<span style="font-family:"Arial",sans-serif;color:black">Pronouns: she/her/hers</span><o:p></o:p></p>
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<span style="font-family:"Arial",sans-serif;color:black"><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwnylrc.org%2f&c=E,1,YggTaKSNMTfh8dpEF2oTcIWGhshR3ZV2nGyD_f7J4t2CF7YZmzgmwLkdIhHeH9h4FKjfblKNu86fbU0-5b_4n4tQnPAgsb7LaPNLW8U7Lrw,&typo=0" target="_blank"><span style="color:#0563C1">wnylrc.org</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"><img border="0" width="88" height="81" style="width:.9166in;height:.8437in" id="m_-2901637304449048391Picture_x0020_1" src="cid:image001.png@01DAA05C.35B3C460"></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif;color:black">WNYLRC is a member of
<a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.esln.org%2f&c=E,1,8HsFiLrgWRGutT9sBALJ4MWYHbgyhOG6gH0eSA1N6_k6NCw3F90_SSilkIS4wzFT_hsB5WibctDwORtyNV_GA8VaDcTKzyESUe7psXPh9plOWoy3xAXCBSZnX0o,&typo=0" target="_blank">
<span style="color:#0563C1">Empire State Library Network</span></a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal"><span class="gmailsignatureprefix">-- </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#888888">-- <br>
Carla Steinberg Pfahl, Librarian<br>
Outreach & Instruction / <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fAskMN.org&c=E,1,_bEhscGJW2KQzLTxOF_PG9U1nI9dXzg7lc3h9bfOekOQtX9Ttw4XB9TyMG0CHbQthMI4nyBbz8OW3c0br21gVQWGSVAw_W6l93un96mwaw,,&typo=0&ancr_add=1">
AskMN.org</a> Coordinator<br>
<a href="http://www.minitex.umn.edu/" target="_blank">Minitex</a> / University of Minnesota<br>
60 Wilson Library</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#888888">309 19th Ave So<br>
Minneapolis, MN 55455<br>
<a href="mailto:pfahl001@umn.edu" target="_blank">pfahl001@umn.edu</a></span><a href="mailto:pfahl001@umn.edu" target="_blank"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><br>
</span></a><o:p></o:p></p>
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<p class="MsoNormal">Office: 612-626-6845 <o:p></o:p></p>
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<p class="MsoNormal">Cell: 612-432-7025<o:p></o:p></p>
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<p class="MsoNormal">Minitex: 1-800-462-5348<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2felibrarymn.org%2f&c=E,1,obga0cbdIBfwCGFrVeUCRtuqqvRGlcpnNzLkmG3M6wNEiGSsUOQrFiSpsXwrEeUX_YweXhYgjh2joUIKeqBsRIotC2B5UvmO8coko51P&typo=0" target="_blank">elibrarymn.org</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2faskmn.org%2f&c=E,1,Rmz3z4KyzRyl69PkSmyFiUJL6lN2GBEFo-ZewSbdBViCwBY7snFWiN3jOYC7Nc1iCEmKA2pczoeHAuyxPoqU5PEnytFRWxIt3eovBdM-lMhowXUx6cEJKqGY2w,,&typo=0" target="_blank">askmn.org</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2febooksmn.org%2f&c=E,1,08p5ZWRX3hrutOPTd5KEJydXgcWVr4pAVywtnYcpDqw7dSakxi6k9axPK1xDvsXV1CfrWta_95U_Mw2JB_hxguCDvDyBzjRSV2PwT8kt3M4B&typo=0" target="_blank">ebooksmn.org</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><i>I acknowledge that the University of Minnesota – Twin Cities is located on the traditional, ancestral, and contemporary lands of the Da</i><i><span style="font-family:"Calibri",sans-serif">ḳ</span>ota people. </i><o:p></o:p></p>
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