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<p class="MsoNormal"><span style="font-size:12.0pt">Hi Collaborative VR folks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks so much to those who have responded and shared information about how your service is set-up!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The <a href="https://bceln.ca/services/learning-support/askaway/committees-groups/askaway-commitment-models-review-working-group">
AskAway Working Group</a> is still gathering information about how collaborative virtual reference services are funded and staffed. This will inform our review of AskAway’s current
<a href="https://bceln.ca/services/learning-support/askaway/commitment-models">commitment models</a> to ensure the sustainability of our service.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If you’re willing to respond to the questions below, we’d be very grateful to hear from you. We’re hoping to gather responses by
<b>Monday, September 9</b>. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Anything you share will be kept within the Working Group only to inform our work. If you’d prefer to meet via Zoom rather than respond via email, please let me know and I’m happy to set this up!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">If you are willing to share your experiences, we have the following questions:<o:p></o:p></span></b></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoNormal" style="mso-list:l7 level1 lfo3"><span style="font-size:12.0pt">Overall, how are contributions from member libraries decided upon (e.g., full-time student enrollment)<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l7 level1 lfo3"><span style="font-size:12.0pt">How is your service funded? <o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l7 level1 lfo3"><span style="font-size:12.0pt">How is your service staffed?<o:p></o:p></span></li></ol>
<ol style="margin-top:0cm" start="3" type="1">
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoNormal" style="mso-list:l2 level2 lfo6"><span style="font-size:12.0pt">Is there a staffing model and how is it set-up?<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level2 lfo6"><span style="font-size:12.0pt">Who staffs the service (e.g., librarians, library technicians)?<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l2 level2 lfo6"><span style="font-size:12.0pt">How are evenings and weekends covered?<o:p></o:p></span></li></ol>
</ol>
<ol style="margin-top:0cm" start="4" type="1">
<li class="MsoNormal" style="mso-list:l6 level1 lfo9"><span style="font-size:12.0pt">What works well?<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l6 level1 lfo9"><span style="font-size:12.0pt">What needs improvement?<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks for your time,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Cristen<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;mso-ligatures:none">Cristen Polley</span></b><span style="font-size:12.0pt;mso-ligatures:none"> (she/her)<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none">AskAway Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none">BC Electronic Library Network<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none">604.653.2334 |
<a href="mailto:cristenp@bceln.ca"><span style="color:#0563C1">cristenp@bceln.ca</span></a><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none">Available Tuesday-Friday<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none"><o:p> </o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black;mso-ligatures:none">The BC ELN office is located on the traditional and unceded territories of the Musqueam, Squamish, Kwikwetlem, and Tsleil-Waututh Nations.</span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Calibri",sans-serif;color:black;mso-ligatures:none">From:
</span></b><span style="font-size:12.0pt;font-family:"Calibri",sans-serif;color:black;mso-ligatures:none">collaborative-vr <collaborative-vr-bounces@omls.oregon.gov> on behalf of Cristen Polley via collaborative-vr <collaborative-vr@omls.oregon.gov><br>
<b>Reply-To: </b>cristenp <cristenp@bceln.ca><br>
<b>Date: </b>Thursday, August 15, 2024 at 12:08 PM<br>
<b>To: </b>"collaborative-vr@omls.oregon.gov" <collaborative-vr@omls.oregon.gov><br>
<b>Subject: </b>[collaborative-vr] Questions about Service Contributions for AskAway Working Group<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:12.0pt">Hi Collaborative VR folks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">I hope you’re all having a good summer!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">I’m reaching out on behalf of a new AskAway working group, the Commitment Models Review Working Group, with a request for information (please see the email shared below).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">To provide some context, the working group is reviewing AskAway’s commitment models to plan for the long-term sustainability of the service and would like to learn how other collaborative chat and VR services
have set-up their staffing and funding models. I’m a member of the working group, and it’s also made up of service providers, local coordinators, and Advisory Committee members. More info about the group is available
<a href="https://bceln.ca/services/learning-support/askaway/committees-groups/askaway-commitment-models-review-working-group">
here</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Below, I’m sharing an email from David Leggett, one of the group members, asking for information about your service’s commitments and contributions and what works well / what might need improvement. Anything
shared will be kept within the working group only to inform our work.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If you are willing to respond to the questions below, please email me,
<a href="mailto:cristenp@bceln.ca">cristenp@bceln.ca</a>. We’re aiming to gather information before September 9, 2024 but can be flexible if that would help
</span><span style="font-size:12.0pt;font-family:"Apple Color Emoji"">😊</span><span style="font-size:12.0pt">. If it would be easier to meet via Zoom or connect another way to share this information, I’m happy to set that up. Please let me know what works best
for you, and if you have any questions at all.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Cristen<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">~ ~ ~<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Dear colleagues,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">I am writing you on behalf of the BC ELN AskAway Commitment Models Review Working Group. We are beginning the work of reviewing what our service asks of our partner institutions with regards to financial
commitments, staff workloads, and related requirements and options. As part of our work, we are very interested in how other consortia reference services have addressed these aspects, to see what we can learn, and apply to our situation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">If you are willing to share your experiences, we have the following questions:<o:p></o:p></span></b></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoNormal" style="mso-list:l5 level1 lfo10"><span style="font-size:12.0pt">Overall, how are contributions from member libraries decided upon (e.g., full-time student enrollment)<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l5 level1 lfo10"><span style="font-size:12.0pt">How is your service funded? <o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l5 level1 lfo10"><span style="font-size:12.0pt">How is your service staffed?<o:p></o:p></span></li></ol>
<ol style="margin-top:0cm" start="3" type="1">
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoNormal" style="mso-list:l8 level2 lfo11"><span style="font-size:12.0pt">Is there a staffing model and how is it set-up?<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l8 level2 lfo11"><span style="font-size:12.0pt">Who staffs the service (e.g., librarians, library technicians)?<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l8 level2 lfo11"><span style="font-size:12.0pt">How are evenings and weekends covered?<o:p></o:p></span></li></ol>
</ol>
<ol style="margin-top:0cm" start="4" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo12"><span style="font-size:12.0pt">What works well?<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo12"><span style="font-size:12.0pt">What needs improvement?<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">I thank you greatly on behalf of the entire Working Group for your time, consideration, and information. Anything shared will be kept in confidence and shared only within the working group as we continue
our deliberations; nothing will be shared with outside parties without your express consent.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">David Leggett<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Library Coordinator, NVIT<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">on behalf of the Commitment Models Review Working Group<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">~ ~ ~<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;mso-ligatures:none">Cristen Polley</span></b><span style="font-size:12.0pt;mso-ligatures:none"> (she/her)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none">AskAway Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none">BC Electronic Library Network<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none">604.653.2334 |
<a href="mailto:cristenp@bceln.ca"><span style="color:#0563C1">cristenp@bceln.ca</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none">Available Tuesday-Friday<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;mso-ligatures:none"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black;mso-ligatures:none">The BC ELN office is located on the traditional and unceded territories of the Musqueam, Squamish, Kwikwetlem, and Tsleil-Waututh Nations.</span><o:p></o:p></p>
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