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<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D">FYI-<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Pers_employer_email_contacts [mailto:pers_employer_email_contacts-bounces@listsmart.osl.state.or.us]
<b>On Behalf Of </b>Alison Burman<br>
<b>Sent:</b> Wednesday, May 30, 2018 9:35 AM<br>
<b>To:</b> pers_employer_email_contacts@listsmart.osl.state.or.us<br>
<b>Subject:</b> [Pers_employer_email_contacts] PERS Tier Two Member Annual Statements Balance Printing Error<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Times New Roman",serif">Dear PERS Employers,<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Times New Roman",serif">We wanted to make sure you were aware of a printing error which caused some Tier Two Member Annual Statements to display incorrect 2017 Tier Two account balance
information.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><b><span style="font-family:"Times New Roman",serif">PERS is mailing corrected statements to all impacted members.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Times New Roman",serif">We also sent the following message to 7,400 of these Tier Two members that have an email address on file with PERS
</span><a href="https://content.govdelivery.com/accounts/ORPERS/bulletins/1f22cf2">through GovDelivery</a><span style="font-family:"Times New Roman",serif">. We wanted you to be aware in case you or your staff have any questions.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Times New Roman",serif">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Times New Roman",serif">PERS Employer Service Center<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
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<b><span style="font-size:18.0pt;font-family:"Arial",sans-serif;color:black">Printing error on some Tier Two Member Annual Statements<o:p></o:p></span></b></p>
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<span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">A printing error caused Tier Two account balance information to display incorrectly on some 2017 Tier Two Member Annual Statements. <b>PERS is mailing corrected statements to all impacted
members. </b>You can also view your correct Tier Two account balance information on </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><a href="https://orion.pers.state.or.us/SelfService/viewPage?component=/loginForm.jsp&mode=MBR"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#1B91C9">Online
Member Services</span></a></span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">.<o:p></o:p></span></p>
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<b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Please be assured that member account balances on the PERS system are correct.</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> <o:p></o:p></span></p>
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<span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">The printing error impacted only some members' statements, displaying either an extra, misplaced digit or completely dropping information from certain Tier Two account balance fields. The
error occurred where dollar amounts ended in $.00 or $.X0. Correct statements should all have two digits after the decimal point in all fields.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">The most obvious error was with balances that ended in $.00, which caused the entire thousands' digits to be removed: e.g., if a correct balance was $10,939.00, the incorrect statement
displayed $939 with no decimal point. A more minor error impacted some members, incorrectly duplicating digits: e.g., 2017 earnings of $1,385.90 may have been displayed as $1,3855.9.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">You do not need to take any action as a result of this error. </span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">If you do need assistance or have
questions, please </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><a href="http://www.oregon.gov/pers/Pages/Contact-Us.aspx"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#1B91C9">contact</span></a></span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> PERS
Member Services via phone or email. PERS has </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><a href="http://www.oregon.gov/pers/MEM/Pages/2017-Member-Annual-Statement-FAQs.aspx"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#1B91C9">an
FAQ</span></a></span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> and other resources about Member Annual Statements online. You can also view the </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><a href="https://content.govdelivery.com/accounts/ORPERS/bulletins/1ebf0ac"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#1B91C9">previous
informational GovDelivery email</span></a></span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"> PERS sent about Member Annual Statements.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:7.5pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in">
<span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Thank you for your patience as we experience increased call and email volume due to Member Annual Statements.<o:p></o:p></span></p>
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