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<p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>Date:
February 9, 2010<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><span
style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>Subject:
ELPA Speaking freezing with some Mac OS 10.4 and OS 10.5 computers<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><span
style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>Some students
working in the Mac OS 10.4 and Mac OS 10.5 operating systems have had computers
that cease to respond (freeze) while taking the ELPA Speaking assessment.
When this happens students can resume testing by restarting their computer or
moving to another computer. This situation only impacts some Macintosh
computers. One impacted district with both PCs and Macs has reported that
the ELPA Speaking assessment is being completed on PCs while Macs are being
used successfully for the ELPA Reading/Writing/Listening assessment.<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> </span><span
style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>American
Institutes for Research is working in collaboration with ODE and impacted
districts to correct this problem as quickly as possible. Currently, AIR
and its partner districts are unable to replicate the issue on their computers
and are working to simulate the issue by configuring additional computers
similar to the affected computers and also borrowing computers from districts
as necessary. It is believed that the issue is isolated to the software
on the server and will not require additional action by school districts to
resolve. <o:p></o:p></span></p>
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style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>Districts
that encounter this issue should report it to the AIR Help Desk at
1-866-509-6257. <br>
Helpdesk support is available throughout Oregon’s testing window, 7 a.m.
to 5 p.m. (PST)<o:p></o:p></span></p>
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<p class=MsoNormal><i><span style='font-size:13.5pt;font-family:"Verdana","sans-serif";
color:purple'>Cari White</span></i><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:purple'>Oregon Department of Education</span><span style='font-family:
"Arial","sans-serif"'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:purple'>Assessment and Information Services</span><span style='font-family:
"Arial","sans-serif"'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:purple'>503-947-5821</span><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
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color:teal'> </span><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
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color:silver'>Messages to & from this e-mail address may be made available
to the public under Oregon law. </span></i><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
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