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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This new update from USAC has a lot of answers in it. If you
still have questions, don’t hesitate to contact me. </span><span
style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:18.0pt;font-family:"Monotype Corsiva";
color:#1F497D'>Sabrina Carson</span><span style='font-size:18.0pt;font-family:
"Monotype Corsiva";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>e-Rate and Procurement Customer Support<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Willamette Education Service District</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>2611 Pringle Rd SE</span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Salem, OR 97302</span><span style='font-size:11.0pt;font-family:
"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>P: 503.540.4495</span><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>F: 503.540.2962</span><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> SL News Brief
[mailto:SLNewsBrief@lists.universalservice.org] <br>
<b>Sent:</b> Thursday, August 13, 2009 12:28 PM<br>
<b>To:</b> Carson, Sabrina<br>
<b>Subject:</b> USAC’s Schools and Libraries News Brief - Special Edition<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div align=center>
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style='width:6.25in;background:white;border:solid #FFCC66 1.0pt;border-top:
none'>
<tr>
<td style='border:none;padding:0in 0in 0in 0in'>
<p class=MsoNormal><a href="http://www.usac.org"><span style='text-decoration:
none'><img border=0 id="_x0000_i1025"
src="http://www.usac.org/_res/images/banners/usac-sl-mailing-banner-sp.gif"
alt=header></span></a><o:p></o:p></p>
</td>
</tr>
<tr>
<td style='border:none;padding:11.25pt 22.5pt 7.5pt 22.5pt'>
<p><span style='font-size:15.0pt;color:#E2691F'>USAC IT Upgrade <o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal align=right style='text-align:right'><strong><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#333333'>August
13, 2009</span></strong><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:#333333'><o:p></o:p></span></p>
<p class=MsoNormal><br>
<o:p></o:p></p>
<p><strong><span style='font-family:"Verdana","sans-serif";color:#E2691F'>General
Information</span></strong><span style='color:#E2691F'><o:p></o:p></span></p>
<p>USAC is in the process of improving its Schools and Libraries Program
information technology (IT) systems. As part of this effort, we will be
conducting a major upgrade of our IT infrastructure in the first two weeks of
September in order to allow us to begin to make additional improvements in
the future. The infrastructure upgrade is essential, but it will require us
to take down the interactive areas of the USAC website in which applicants
and service providers file forms and conduct searches of Schools and
Libraries Program data. Commitment waves and disbursements will also be
suspended during the infrastructure upgrade. One important exception is that
FY2010 Forms 470 posted on or after July 21, 2009 will be available on the
USAC website so as to not interfere with any applicant's competitive bidding
process. Applicants will also have the ability to manually post new Forms 470
during this period (see FAQs below). In addition, static areas of the
website, such as the Reference Area, training materials, important
announcements, and the downloadable paper forms will continue to be up and
running.<o:p></o:p></p>
<p>We recognize the potential impact on all of you and are doing all we can
to minimize any inconvenience, and we will do this as quickly as possible
with the least impact on you. While not able to process paper or electronic
forms during the upgrade, we will continue to accept them, and the Client
Service Bureau will continue to provide program information and guidance.
Upon completing the upgrade, we will fully process any forms received during
the service outage and ensure that all applicants' and service providers'
standing in the application cycle remains intact and uncompromised.<o:p></o:p></p>
<p>This infrastructure move is necessary because our systems, like all
systems, need to be upgraded periodically to maintain reliability and to
enhance our capacity to serve customers in the best possible manner. In
addition, this upgrade will allow us to bring more innovative solutions to
the application process in the future as well as to reduce the volume of
paper we exchange with program participants. We have scheduled this work so
as to minimize the inconvenience to applicants and service providers, to avoid
compromising any program deadlines, and to complete the project well before
the start of the FY2010 window opening.<o:p></o:p></p>
<p>We currently expect this work to take place the week before Labor Day and
the week of Labor Day. The exact dates will depend on testing and other
activity that is currently being conducted. As the exact dates are finalized,
we will provide more information to you through a variety of channels, such
as the Schools and Libraries News Brief, conference calls, the website, and
other available channels. Please be assured that we intend to communicate
information regarding the situation to you frequently and thoroughly in the
coming weeks.<o:p></o:p></p>
<p>Following is a list of FAQs that we will build on each week. If you have
additional questions, please call the Client Service Bureau at
1-888-203-8100. <o:p></o:p></p>
<p>Thank you for your patience and understanding.<o:p></o:p></p>
<p><strong><span style='font-family:"Verdana","sans-serif";color:#E2691F'>Frequently
Asked Questions (FAQs) about the Upgrade</span></strong><span
style='color:#E2691F'><o:p></o:p></span></p>
<p><strong><span style='font-family:"Verdana","sans-serif"'>General</span></strong>
<o:p></o:p></p>
<p>I am an applicant or service provider. What steps should I take
as a result of the upgrade?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l10 level1 lfo1'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>Submit
anything that you can either before the upgrade or after the upgrade.<o:p></o:p></span></li>
</ul>
</div>
<p><strong><span style='font-family:"Verdana","sans-serif"'>Funding
Commitments and Payments</span></strong><o:p></o:p></p>
<p>Will Funding Commitment Decision Letters (FCDLs), Revised FCDLs, and
Administrator Decision Letters (ADLs) be issued during the upgrade?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l23 level1 lfo2'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>No. PIA and
appeals funding commitments and ADLs will not be issued during the
upgrade.<o:p></o:p></span></li>
</ul>
</div>
<p>Will service providers receive payments during the upgrade?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l20 level1 lfo3'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>Payment files
will not be run during the upgrade.<o:p></o:p></span></li>
</ul>
</div>
<p><strong><span style='font-family:"Verdana","sans-serif"'>Posting and
Viewing Forms 470</span></strong><o:p></o:p></p>
<p>Can I post a Form 470 ONLINE during the upgrade?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l7 level1 lfo4'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>No.
The ONLINE system will not be available during the upgrade. If you
want to post a Form 470 online, we suggest that you complete your
posting during the month of August.<o:p></o:p></span></li>
</ul>
</div>
<p>Will posted Forms 470 be visible during the upgrade?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l25 level1 lfo5'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>USAC will
post Forms 470 filed on or after July 21, 2009 as *.PDF files to
the USAC website to allow applicants' 28-day clocks to continue to run.
We will also remind service providers to take advantage of the Form 470
Download Reports tool to download information in bulk before the upgrade
begins.<o:p></o:p></span></li>
</ul>
</div>
<p>How can I get a Form 470 posted during the upgrade?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l2 level1 lfo6'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>You can
submit your Form 470 ON PAPER and mail it to us, following the
instructions in the form. USAC will review the information on your form,
perform any necessary problem resolution, create a *.PDF copy of the
form, and then post it on the USAC website.<o:p></o:p></span></li>
</ul>
</div>
<p>What should I expect when I submit a paper Form 470?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l22 level1 lfo7'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>Paper Forms
470 received after the upgrade starts will be reviewed. If data are
missing or inconsistent, the applicant will be contacted and asked to
make corrections. Once any corrections have been made, the form will be
posted to the USAC website in a *.PDF format with the other posted forms
and the applicant's 28-day clock will start.<o:p></o:p></span></li>
</ul>
</div>
<p>My 28-day waiting period ends during the upgrade; will service providers
be able to see my Form 470?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l13 level1 lfo8'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>Yes. Your
Form 470 will be posted on the USAC website in a *.PDF format, and your
28-day clock will continue to run. However, USAC will not issue Form 470
Receipt Notification Letters until after the upgrade is complete.<o:p></o:p></span></li>
</ul>
</div>
<p><strong><span style='font-family:"Verdana","sans-serif"'>Filing Forms
Online</span></strong><o:p></o:p></p>
<p>I am a service provider. Can I submit forms online?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l14 level1 lfo9'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>You will
be able to submit Form 498 and Form 499 online. The system that
processes these forms is not affected by the upgrade. You will not
be able to submit a SPI Form 474 online or approve a BEAR Form 472
online.<o:p></o:p></span></li>
</ul>
</div>
<p>I am an applicant. Can I submit ONLINE applications and invoices
during the upgrade?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l4 level1 lfo10'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>No. The
system will not be available for filing applications and invoices online
during the upgrade.<o:p></o:p></span></li>
</ul>
</div>
<p>Once I submit a program form online, will I receive a notification letter?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l0 level1 lfo11'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>In general,
if you submit the form online before the upgrade, USAC will issue you a
notification letter. Remember, however, that some forms undergo
additional review before USAC issues the letter.<o:p></o:p></span></li>
</ul>
</div>
<p><strong><span style='font-family:"Verdana","sans-serif"'>Filing Forms on
Paper</span></strong><o:p></o:p></p>
<p>What should I expect when I submit a program form on paper (Form 486, 472,
473, 474, or 500)?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l15 level1 lfo12'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>USAC will
hold your paper form until the upgrade is complete. Your postmark date
will be preserved. You can contact the Client Service Bureau (CSB) at
888-203-8100 or by fax at (888) 276-8736 to confirm receipt of your form
if you wish to do so.<o:p></o:p></span></li>
</ul>
</div>
<p>What should I expect when I submit a Form 498 or Form 499 on paper?<o:p></o:p></p>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l26 level1 lfo13'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>USAC will
process your form as usual. The system that processes these
forms is not affected by the upgrade. <o:p></o:p></span></li>
</ul>
<p>Once I submit a form on paper, will I receive a notification letter?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l19 level1 lfo14'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>In general,
if USAC was able to complete data entry of your form before the upgrade,
USAC will issue a notification letter promptly. If you submit a paper
form during the upgrade, USAC will hold your form until the upgrade is
complete. USAC will issue a notification letter after your form has been
processed and the letter generation process has resumed. Remember that
this applies also to the paper Forms 470 that USAC will be posting to
the website during the upgrade.<o:p></o:p></span></li>
</ul>
</div>
<p><strong><span style='font-family:"Verdana","sans-serif"'>USAC Search Tools</span></strong><o:p></o:p></p>
<p>Will website tools be available?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l5 level1 lfo15'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>In general,
website tools will not be available during the upgrade. Please note that
if you have bookmarked some tools and are able to access them, the data
will not be refreshed during the upgrade.<o:p></o:p></span></li>
</ul>
</div>
<p>Can I use Submit a Question during the upgrade?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l1 level1 lfo16'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>The Submit a
Question tool will not be available during the upgrade. You can fax your
request to the Client Service Bureau at (888) 276-8736 or call (888)
203-8100.<o:p></o:p></span></li>
</ul>
</div>
<p>Can I find a certified Technology Plan Approver?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l8 level1 lfo17'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>The Certified
Tech Plan Approver (TPA) locator tool will not be available during the
upgrade. If you need help finding a TPA, you can contact CSB. <o:p></o:p></span></li>
</ul>
</div>
<p><strong><span style='font-family:"Verdana","sans-serif"'>USAC Review
Processes (PIA, TPA, CIPA, Appeals, Invoicing)</span></strong><o:p></o:p></p>
<p>My 15-day response deadline ends during the upgrade. What should I do?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l12 level1 lfo18'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>You should
still submit your documents to your reviewer or requestor. If you need
additional time, please request an extension prior to your deadline.<o:p></o:p></span></li>
</ul>
</div>
<p>Will I still be able to view the status of my Form 471 application on
USAC’s website?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l6 level1 lfo19'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>The Form 471
application status tool will not be available. Your PIA reviewer and the
Client Service Bureau will not have access to the system and will not be
able to tell you about the status of your application.<o:p></o:p></span></li>
</ul>
</div>
<p>Will extensions to respond be granted automatically?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l16 level1 lfo20'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>No, but you
can request an extension from your reviewer or requestor.<o:p></o:p></span></li>
</ul>
</div>
<p>Will USAC continue to review applications?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l21 level1 lfo21'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>No.
Application review will not occur during the upgrade.<o:p></o:p></span></li>
</ul>
</div>
<p>Will someone be available to answer questions about my application?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l27 level1 lfo22'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>Some
reviewers will be available during the upgrade, and CSB can answer
general program questions. However, no one at USAC will have access to
USAC’s systems during the upgrade. We suggest that you call after
the upgrade is completed if your answer would require access to
USAC’s systems. <o:p></o:p></span></li>
</ul>
</div>
<p>How can I find out the status of my invoice?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l17 level1 lfo23'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>Your reviewer
and CSB will not be able to give you the status of your invoice. CSB can
confirm receipt of a paper form.<o:p></o:p></span></li>
</ul>
</div>
<p><strong><span style='font-family:"Verdana","sans-serif"'>Appeals</span></strong><o:p></o:p></p>
<p>My appeal deadline occurs during the upgrade. How can I submit my appeal?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l28 level1 lfo24'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>Submit your
appeal as you would normally do. There is no impact on how appeals are
submitted.<o:p></o:p></span></li>
</ul>
</div>
<p><strong><span style='font-family:"Verdana","sans-serif"'>Client Service
Bureau (CSB)</span></strong><o:p></o:p></p>
<p>I have an open question with CSB. Will they be able to respond to my
question during the upgrade?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l11 level1 lfo25'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>If CSB
escalates your question and receives an answer during the upgrade, they
can respond to your question. Remember, however, that no one at USAC
will have access to the online systems during the upgrade. We suggest that
you call CSB after the upgrade has been completed.<o:p></o:p></span></li>
</ul>
</div>
<p>Can CSB create a new entity number or update my entity information?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l3 level1 lfo26'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>No. CSB will
not have access to the system needed to create and update entity numbers
and information.<o:p></o:p></span></li>
</ul>
</div>
<p><strong><span style='font-family:"Verdana","sans-serif"'>Extension
Requests</span></strong><o:p></o:p></p>
<p>My service delivery deadline for non-recurring services is September 30
and I need to request a service delivery extension. What should I do?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l24 level1 lfo27'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>We recommend
you submit your request as soon as possible, but definitely on or before
September 30. However, USAC will not be able to process your request
until after the upgrade is complete. Remember that you cannot use Submit
a Question during the upgrade. You should retain a copy of your fax
confirmation or proof of postmark for your records.<o:p></o:p></span></li>
</ul>
</div>
<p>I need to request an invoice deadline extension. What should I do?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l9 level1 lfo28'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>We recommend
you submit your request as soon as possible, but definitely on or before
October 28, 2009 if your last date to receive service was June 30, 2009.
However, USAC will not be able to process your request until after the
upgrade is complete. Remember that you cannot use Submit a Question
during the upgrade. You should retain a copy of your fax confirmation or
proof of postmark for your records.<o:p></o:p></span></li>
</ul>
</div>
<p><strong><span style='font-family:"Verdana","sans-serif"'>Service
Substitutions, SPIN Changes, Good Samaritans and Other Requests</span></strong><o:p></o:p></p>
<p>Will I be able to submit requests, such as service substitutions, SPIN
changes, Good Samaritans, and entity removals?<o:p></o:p></p>
<div>
<ul type=disc>
<li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;line-height:11.25pt;mso-list:l18 level1 lfo29'><span
style='font-size:8.5pt;font-family:"Verdana","sans-serif"'>Yes. You can
fax or mail your request to USAC. However, USAC will not be able to
process your request until after the upgrade is complete. Remember that
you cannot use Submit a Question during the upgrade. You should retain a
copy of your fax confirmation or proof of postmark for your records.<o:p></o:p></span></li>
</ul>
</div>
<p> <o:p></o:p></p>
</td>
</tr>
</table>
</div>
<p class=MsoNormal><span style='display:none'><o:p> </o:p></span></p>
<div align=center>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=600
style='width:6.25in'>
<tr>
<td style='padding:6.0pt 7.5pt 7.5pt 7.5pt'>
<p>You may download and print copies of <a
href="http://www.usac.org/sl/tools/news-briefs/?WT.mc_id=sl-newsbrief-20090813">Schools
and Libraries News Briefs</a> on USAC’s website. You may <a
href="http://www.usac.org/sl/tools/news-brief/subscribe.aspx?WT.mc_id=sl-newsbrief-20090813">subscribe</a>
to or <a
href="http://www.usac.org/sl/tools/news-brief/unsubscribe.aspx?WT.mc_id=sl-newsbrief-20090813">unsubscribe</a>
from this news brief. For program information, please visit the <a
href="http://www.usac.org/sl/?WT.mc_id=sl-newsbrief-20090813">Schools and
Libraries area</a> of the USAC website, <a
href="http://www.slforms.universalservice.org/EMailResponse/EMail_Intro.aspx">submit
a question</a>, or call us toll-free at 1-888-203-8100. Feel free to forward
this news brief to any interested parties.<o:p></o:p></p>
<p align=center style='text-align:center'><span style='font-size:7.5pt;
color:#888888'>Please do not reply to this email directly, as it was sent
from an unattended mailbox. <o:p></o:p></span></p>
<p align=center style='text-align:center'><span style='font-size:7.5pt;
color:#888888'>1997-2009, Universal Service Administrative Company, All
Rights Reserved. <o:p></o:p></span></p>
</td>
</tr>
</table>
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