<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1452438467;
mso-list-type:hybrid;
mso-list-template-ids:-1386852692 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l0:level1
{mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level2
{mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level3
{mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level4
{mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level5
{mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level6
{mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level7
{mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level8
{mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level9
{mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Just a friendly reminder to read over and follow the conference call etiquette sheet, which is pasted below and can be found here on HPCDP Connection:
<a href="http://public.health.oregon.gov/Partners/HPCDPConnection/Training_Events/Pages/index.aspx">
http://public.health.oregon.gov/Partners/HPCDPConnection/Training_Events/Pages/index.aspx</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We've had two grantee calls in the past week where a caller placed their phone on hold and music was played over the line, forcing all of the callers to dial in again. Hopefully we can avoid any pitfalls in the future and ensure that our
calls can be as positive and productive as possible.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">April<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">April Hasson<o:p></o:p></p>
<p class="MsoNormal">Community Programs Liaison<o:p></o:p></p>
<p class="MsoNormal">Arthritis Program Coordinator<o:p></o:p></p>
<p class="MsoNormal">Oregon Health Authority<o:p></o:p></p>
<p class="MsoNormal">800 NE Oregon St., Ste 730<o:p></o:p></p>
<p class="MsoNormal">Portland, OR. 97232-2195<o:p></o:p></p>
<p class="MsoNormal">Desk: 971-673-2283<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:april.r.hasson@state.or.us">april.r.hasson@state.or.us</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" align="center" style="margin-bottom:12.0pt;text-align:center">
<b>Conference Call Etiquette <o:p></o:p></b></p>
<p class="MsoNormal">Following are some simple tips on how to best participate on your Regional Support Network (RSN) conference calls:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1">Use a headset or a hands free phone. You’ll make yourself more productive if your hands are free.
<o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-left:.25in"><o:p> </o:p></p>
<ol style="margin-top:0in" start="2" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1">Take the call in a quiet place. The sounds of children whispering (or screaming), food frying, people eating, dogs barking or toilets flushing are annoying and sometimes embarrassing. Your colleagues will
appreciate being spared the distractions. <o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-left:.25in"><o:p> </o:p></p>
<ol style="margin-top:0in" start="3" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1">Mute your phone when you are not speaking. Blackberries have a mute button at the top center.
<o:p></o:p></li></ol>
<p class="MsoNormal"><o:p> </o:p></p>
<ol style="margin-top:0in" start="4" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1">DO NOT put the call on HOLD, especially if your hold button plays music when you put it on hold. What you may not know is that this totally disrupts the entire call. If you have to step away from your
phone, hang up and call back in. We can’t conduct our business with music or commercials overpowering the conversations.<o:p></o:p></li></ol>
<p class="MsoNormal" style="text-indent:.25in"><o:p> </o:p></p>
<ol style="margin-top:0in" start="5" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1">Avoid driving when you are on the call. We value you and your safety.
<o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-left:.25in"><o:p> </o:p></p>
<ol style="margin-top:0in" start="6" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1">Take the call in front of your computer if you can. We find that often a document can be quickly e-mailed to someone who needs to see it, and didn’t get it for whatever reason.<o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-left:.25in"><o:p> </o:p></p>
<ol style="margin-top:0in" start="7" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1">Be sure to download and review all materials
<i>before</i> the call. If everyone does his or her homework, the discussions can be more productive and engaging, and we can spend less time on providing background information.<o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-left:.25in"><o:p> </o:p></p>
<ol style="margin-top:0in" start="8" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1">Please identify yourself and your organization when you speak. Many voices sound alike and this makes any follow-up much easier.<o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-left:.25in"><o:p> </o:p></p>
<ol style="margin-top:0in" start="9" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1">Join the call on time, so others don’t spend their time waiting for you and the meeting can begin on time.
<o:p></o:p></li></ol>
<p class="MsoNormal"><o:p> </o:p></p>
<ol style="margin-top:0in" start="10" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1">There is no need to announce to the whole group that you are leaving the call unless: a) you are due to give a report on the agenda. In the latter case, it is best to notify the convener of the of your
time conflict before the call or as soon as it convenes, so that your report can be accommodated.<o:p></o:p></li></ol>
<p class="MsoNormal" style="margin-left:.25in"><o:p> </o:p></p>
<ol style="margin-top:0in" start="11" type="1">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1">Be a good listener and give others a chance to express their views. If a point has already been made, there is no need to revisit it.
<o:p></o:p></li></ol>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>