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<DIV>CREATING SATISFIED HERITAGE VISITORS IS KEY SEMINAR TOPIC</DIV>
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<DIV>When was the last time that a satisfied heritage visitor left you a<BR>huge tip? Or brought back 10 friends to visit and wrote a letter to the<BR>editor of the newspaper praising your organization? You can make it<BR>happen soon. A two-hour workshop on the opening day of the Oregon<BR>Heritage Conference is designed to help you, your organization and your<BR>community become the stars of customer service, a quality highly valued<BR>in today's consumer society.</DIV>
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<DIV>Star performers give that little something extra that attracts people.<BR>Learn how your museum, downtown, store, theater, and performance hall<BR>can be more welcoming and pleasantly memorable. Make your community<BR>known by word of mouth for its star qualities and repeat visitors. You<BR>can make it happen by attending this workshop given by Paul Paz of<BR>Waitersworld, who loves to have everyone have fun in his workshops and<BR>who will give great tips and opportunities for fun at this workshop<BR>created just for Oregon's heritage community.</DIV>
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<DIV>Paz is the author of the book "Service At Its Best - Waiter Waitress<BR>Training: A Guide to Becoming a Successful Server". He has been the<BR>Oregon Restaurant Employee of the Year, has trained steamboat crews and<BR>heritage businesses, and helped thousands learn better ways of giving<BR>service to visitors.</DIV>
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<DIV>Find more information about the Heritage Conference and register for<BR>this workshop and others at<BR><A href="http://www.oregon.gov/OPRD/HCD/OHC/Conference.shtml">http://www.oregon.gov/OPRD/HCD/OHC/Conference.shtml</A> <BR></DIV>
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<DIV><FONT style="BACKGROUND-COLOR: #c8e0d8" face="Poor Richard">Kuri Gill</FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: #c8e0d8" face="Poor Richard">Historic Cemeteries Program & CLG Coordinator</FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: #c8e0d8" face="Times New Roman">725 Summer St. NE, Suite C</FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: #c8e0d8" face="Times New Roman">Salem, OR 97301-1266</FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: #c8e0d8" face="Times New Roman">(503) 986-0685</FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: #c8e0d8" face="Times New Roman">(503) 986-0793 (fax)</FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: #c8e0d8" face="Times New Roman"><A href="mailto:kuri.gill@state.or.us">kuri.gill@state.or.us</A></FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: #c8e0d8" face="Times New Roman">Plan to attend the Oregon Heritage Conference April 7-9 in Astoria. For information, visit <A href="http://www.oregon.gov/OPRD/HCD/OHC/Conference.shtml">http://www.oregon.gov/OPRD/HCD/OHC/Conference.shtml</A> </FONT></DIV>
<DIV><FONT style="BACKGROUND-COLOR: #c8e0d8" face="Times New Roman">or on Facebook <A href="http://www.facebook.com/pages/Oregon-Heritage-Conference/194597583890959">http://www.facebook.com/pages/Oregon-Heritage-Conference/194597583890959</A></FONT></DIV></BODY></HTML>