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<P><FONT SIZE=2 FACE="Arial">Hello,</FONT>
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<P><FONT SIZE=2 FACE="Arial">L-net, Oregon's Statewide Digital Reference Project (</FONT><A HREF="http://www.oregonlibraries.net"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://www.oregonlibraries.net</FONT></U></A><FONT SIZE=2 FACE="Arial">) is recognizing Albany Public Library librarian Diane Moody for her high quality digital reference work while staffing the service during the Spring 2008 quarter.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Diane's transcript is online at </FONT><A HREF="http://www.oregonlibraries.net/notable"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://www.oregonlibraries.net/notable</FONT></U></A><FONT SIZE=2 FACE="Arial">.</FONT>
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<P><FONT SIZE=2 FACE="Arial">Diane works with a patron who is researching New Jersey history and memorabilia. She skillfully guides him to resources that he had been unable to find on his own. The L-net Quality Team is impressed with Diane's talent for finding answers, as well as how enjoyable she makes the interaction. Many of our patrons want more than an answer to reference questions - they want to feel a connection with the librarian. Diane does a great job of establishing a positive rapport that lets the patron know she is interested and happy to help. The patron is eager to share his enthusiasm for his subject because he senses Diane’s enthusiasm for leading him to the information that he needs. Diane also does a nice job describing the national service L-net provides through the Cooperative. Thanks, Diane!</FONT></P>
<P><FONT SIZE=2 FACE="Arial">As an expression of appreciation, Diane was presented with flowers and a certificate. Please join us in congratulating her!</FONT></P>
<P><FONT SIZE=2 FACE="Arial">To learn more about L-net and digital reference, see the videos from our last Summit conference at</FONT>
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<P><A HREF="http://www.oregonlibraries.net/videos"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://www.oregonlibraries.net/videos</FONT></U></A>
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<P><FONT SIZE=2 FACE="Arial">The L-net Quality Team </FONT>
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<P><FONT SIZE=2 FACE="Arial">Michele Burke, Chemeketa Community College (mburke2@chemeketa.edu) </FONT>
<BR><FONT SIZE=2 FACE="Arial">Barbara O'Neill, Washington County Cooperative Library Services Library (barbarao@multcolib.org) </FONT>
<BR><FONT SIZE=2 FACE="Arial">Emily Papagni, Multnomah County Library (emilyp@multcolib.org) </FONT>
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