<html>
<head>
<style>
.hmmessage P
{
margin:0px;
padding:0px
}
body.hmmessage
{
font-size: 10pt;
font-family:Verdana
}
</style>
</head>
<body class='hmmessage'>
After lots of abuse of a liberal policy, mostly by teens, we changed our policy several years ago to allow use of library phones in an emergency only. However, we do encourage kids to ask for rides home by offering to place a call requesting a ride for them, without allowing the patron to actually use the phone. It has worked out well and this service is used. We do also have a pay phone.<br><br>Carol Ventgen<br><br><hr id="stopSpelling">From: leah.griffith@ci.newberg.or.us<br>To: librarybusiness@yahoo.com; libs-or@listsmart.osl.state.or.us<br>Date: Mon, 29 Dec 2008 09:05:41 -0800<br>Subject: Re: [Libs-Or] public library telephone use-what's your policy?<br><br>
<style>
.ExternalClass p.EC_MsoNormal, .ExternalClass li.EC_MsoNormal, .ExternalClass div.EC_MsoNormal
{margin-bottom:.0001pt;font-size:12.0pt;font-family:'Times New Roman','serif';}
.ExternalClass a:link, .ExternalClass span.EC_MsoHyperlink
{color:blue;text-decoration:underline;}
.ExternalClass a:visited, .ExternalClass span.EC_MsoHyperlinkFollowed
{color:purple;text-decoration:underline;}
.ExternalClass span.EC_yshortcuts
{;}
.ExternalClass span.EC_EmailStyle18
{font-family:'Calibri','sans-serif';color:#1F497D;}
.ExternalClass .EC_MsoChpDefault
{;}
@page Section1
{size:8.5in 11.0in;}
.ExternalClass div.EC_Section1
{page:Section1;}
</style>
<div class="EC_Section1">
<p class="EC_MsoNormal"><span style="font-size: 11pt; font-family: 'Calibri','sans-serif'; color: rgb(31, 73, 125);">We don’t have a pay phone either at Newberg. We basically do
the same thing, asking people to limit their calls to the need for a ride or
other quick situation. We haven’t had a huge problem with it and find it to
be both a customer service as well as a safety issue as most of those who use
the phone are kids calling for rides. </span></p>
<p class="EC_MsoNormal"><span style="font-size: 11pt; font-family: 'Calibri','sans-serif'; color: rgb(31, 73, 125);"> </span></p>
<p class="EC_MsoNormal"><b><span style="font-size: 14pt; font-family: 'Lucida Handwriting'; color: rgb(31, 73, 125);">Leah </span></b></p>
<p class="EC_MsoNormal"><span style="font-size: 11pt; font-family: 'Calibri','sans-serif'; color: rgb(31, 73, 125);">******************************</span></p>
<p class="EC_MsoNormal"><span style="font-size: 11pt; font-family: 'Calibri','sans-serif'; color: rgb(31, 73, 125);">Leah M. Griffith </span></p>
<p class="EC_MsoNormal"><span style="font-size: 11pt; font-family: 'Calibri','sans-serif'; color: rgb(31, 73, 125);">Director, Newberg Public Library </span></p>
<p class="EC_MsoNormal"><span style="font-size: 11pt; font-family: 'Calibri','sans-serif'; color: rgb(31, 73, 125);"> </span></p>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="EC_MsoNormal"><b><span style="font-size: 10pt; font-family: 'Tahoma','sans-serif';">From:</span></b><span style="font-size: 10pt; font-family: 'Tahoma','sans-serif';">
libs-or-bounces@listsmart.osl.state.or.us
[mailto:libs-or-bounces@listsmart.osl.state.or.us] <b>On Behalf Of </b>dan
cawley<br>
<b>Sent:</b> Friday, December 26, 2008 9:50 AM<br>
<b>To:</b> libs-or@listsmart.osl.state.or.us<br>
<b>Subject:</b> [Libs-Or] public library telephone use-what's your policy?</span></p>
</div>
<p class="EC_MsoNormal"> </p>
<table class="EC_MsoNormalTable" border="0" cellpadding="0" cellspacing="0">
<tbody><tr>
<td style="padding: 0in;" valign="top">
<div>
<p class="EC_MsoNormal">our new library does not have a pay telephone. the
nearest land-line is across the street at the <span class="EC_yshortcuts">swimming
pool</span>. it's not uncommon for patrons to request use of
the library telephone. </p>
</div>
<div>
<p class="EC_MsoNormal"> </p>
</div>
<div>
<p class="EC_MsoNormal">our unofficial policy is this:</p>
</div>
<div>
<p class="EC_MsoNormal"> </p>
</div>
<div>
<p class="EC_MsoNormal">we dial the number, hand over the receiver, and ask
that the conversation be limited to <span class="EC_yshortcuts">60 seconds</span>.</p>
</div>
<div>
<p class="EC_MsoNormal"> </p>
</div>
<div>
<p class="EC_MsoNormal">there is disagreement among the staff if this is a service
the <span class="EC_yshortcuts">public library</span> should provide.</p>
</div>
<div>
<p class="EC_MsoNormal"> </p>
</div>
<div>
<p class="EC_MsoNormal">what is your policy on patron use of library
telephones? also, if you have a policy forbidding library telephone
use, when do you make an exception?</p>
</div>
<div>
<p class="EC_MsoNormal"> </p>
</div>
<div>
<p class="EC_MsoNormal">we serve a population of around 7,000. our old
library was something out of mayberry r.f.d. we have a reputation
of providing exceptional customer service. however, the new facility is
much, much busier and, consequently, we find the need to rethink some of
our previous policies.</p>
</div>
<div>
<p class="EC_MsoNormal"> </p>
</div>
<div>
<p class="EC_MsoNormal">any and all input is appreciated...</p>
</div>
<div>
<p class="EC_MsoNormal"> </p>
</div>
<div>
<p class="EC_MsoNormal">dan cawley</p>
</div>
<div>
<p class="EC_MsoNormal">seaside public library </p>
</div>
<div>
<p class="EC_MsoNormal"> </p>
</div>
</td>
</tr>
</tbody></table>
<p class="EC_MsoNormal"><span style="font-size: 10pt; font-family: 'Calibri','sans-serif';"> </span></p>
</div><br /><hr />It’s the same Hotmail®. If by “same” you mean up to 70% faster. <a href='http://windowslive.com/online/hotmail?ocid=TXT_TAGLM_WL_hotmail_acq_broad1_122008' target='_new'>Get your account now.</a></body>
</html>