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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We don’t have a pay phone either at Newberg. We basically do
the same thing, asking people to limit their calls to the need for a ride or
other quick situation. We haven’t had a huge problem with it and find it to
be both a customer service as well as a safety issue as most of those who use
the phone are kids calling for rides. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Lucida Handwriting";
color:#1F497D'>Leah <o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>******************************<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Leah M. Griffith <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Director, Newberg Public Library <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
libs-or-bounces@listsmart.osl.state.or.us
[mailto:libs-or-bounces@listsmart.osl.state.or.us] <b>On Behalf Of </b>dan
cawley<br>
<b>Sent:</b> Friday, December 26, 2008 9:50 AM<br>
<b>To:</b> libs-or@listsmart.osl.state.or.us<br>
<b>Subject:</b> [Libs-Or] public library telephone use-what's your policy?<o:p></o:p></span></p>
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<p class=MsoNormal>our new library does not have a pay telephone. the
nearest land-line is across the street at the <span class=yshortcuts>swimming
pool</span>. it's not uncommon for patrons to request use of
the library telephone. <o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>our unofficial policy is this:<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>we dial the number, hand over the receiver, and ask
that the conversation be limited to <span class=yshortcuts>60 seconds</span>.<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>there is disagreement among the staff if this is a service
the <span class=yshortcuts>public library</span> should provide.<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>what is your policy on patron use of library
telephones? also, if you have a policy forbidding library telephone
use, when do you make an exception?<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>we serve a population of around 7,000. our old
library was something out of mayberry r.f.d. we have a reputation
of providing exceptional customer service. however, the new facility is
much, much busier and, consequently, we find the need to rethink some of
our previous policies.<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>any and all input is appreciated...<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>dan cawley<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>seaside public library <o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
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