Steve,<br><br>We had a heck of a time getting our authentication to work. I went back and forth with Gale for weeks. It eventually turned out that they'd made a typo when they had entered our IP addresses. So when the rep was helping me he kept telling me that everything looked good on their end but he hadn't checked what was actually entered in their set-up. <br>
<br>That SEEMS like it would be an isolated incident but it might be worth having them verify that the IP address range they have on file for you is the actually the one they set up.<br><br>-Rachel<br>Reed College<br><br>
<div class="gmail_quote">On Thu, Oct 15, 2009 at 1:13 PM, Candice Watkins <span dir="ltr"><<a href="mailto:CWatkins@clatsopcc.edu">CWatkins@clatsopcc.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Hi Steve, maybe it’s a problem
with your Ezproxy or other proxy service? I finally got our remote access
going, but I had to work with both Gale tech support and OCLC’s ezproxy support
to figure it out. Ezproxy was most helpful.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">With ezproxy I double checked the
proxy prefix, correct port, and proper configuration of the ezproxy.cfg and
.usr files. That kind of thing was the key to getting everything going over
here. Then, working with Gale to make sure all your target URLs to the specific
Gale databases are correct, with the attached proxy prefix, of course.</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Hope that’s helpful!</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Candice Watkins</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Reference Librarian</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Clatsop Community College</span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"> </span></p>
<div>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
<a href="mailto:libs-or-bounces@listsmart.osl.state.or.us" target="_blank">libs-or-bounces@listsmart.osl.state.or.us</a>
[mailto:<a href="mailto:libs-or-bounces@listsmart.osl.state.or.us" target="_blank">libs-or-bounces@listsmart.osl.state.or.us</a>] <b>On Behalf Of </b>Steve
Silver<br>
<b>Sent:</b> Thursday, October 15, 2009 12:38 PM<br>
<b>To:</b> <a href="mailto:libs-or@listsmart.osl.state.or.us" target="_blank">libs-or@listsmart.osl.state.or.us</a><br>
<b>Subject:</b> [Libs-Or] Gale remote authentication</span></p>
</div>
</div><div><div></div><div class="h5">
<p class="MsoNormal"> </p>
<p class="MsoNormal">I have been asked by my Dean to inquire of Oregon libraries
if anyone else is having (or has had significant) trouble getting remote
authentication to work for the new Gale database package, or is our problem
somehow unique to us? Stories of problems that have been fixed would be helpful
as well. And yes, we have been in communication with Gale tech support, before
anyone asks ;-)</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Please send replies directly: <a href="mailto:ssilver@northwestchristian.edu" target="_blank">ssilver@northwestchristian.edu</a>
</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thanks in advance,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><i><span style="font-size: 10pt;">Steve Silver, Director</span></i></p>
<p class="MsoNormal"><i><span style="font-size: 10pt;">Kellenberger Library</span></i></p>
<p class="MsoNormal"><i><span style="font-size: 10pt;">Northwest Christian
University</span></i></p>
<p class="MsoNormal"><i><span style="font-size: 10pt;">828 E. 11th Ave. Eugene,
OR 97401</span></i></p>
<p class="MsoNormal"><i><span style="font-size: 10pt;">541-684-7237</span></i></p>
<p class="MsoNormal"><i><span style="font-size: 10pt;">541-684-7307 (fax)</span></i></p>
<p class="MsoNormal"><i><span style="font-size: 10pt;">IM: SilverLIb176</span></i></p>
<p class="MsoNormal">-----------------</p>
<p class="MsoNormal"><span style="font-size: 9pt;">Mission
Statement: <i><span style="color: rgb(112, 48, 160);">To connect individuals to the full
record of information, knowledge, and thought, and to strengthen their
development as competent, ethical learners and leaders. </span></i></span><span style="font-size: 9pt; font-family: "Times New Roman","serif";"></span></p>
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