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<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'>I’ve mentioned this in other
emails, but I want to outline the best way to contact Gale when you need
technical support related to the databases in our statewide contract.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><b><font size=3 color=blue face=Calibri><span
style='font-size:12.0pt;font-family:Calibri;color:blue;font-weight:bold'>First</span></font></b><font
color=blue face=Calibri><span style='font-family:Calibri;color:blue'>, see if
your question can be answered through the <b><span style='font-weight:
bold'><a href="http://www.galesupport.com/oregon" title="Gale support site"><span
style='text-decoration:none'>Gale support site</span></a></span></b> <b><span
style='font-weight:bold'>for <st1:State w:st="on"><st1:place w:st="on">Oregon</st1:place></st1:State>
libraries</span></b>. <a href="http://galesupport.com/oregon/">http://galesupport.com/oregon/</a>
>From there you can download MARC records for eBooks, register library IP addresses,
get help configuring firewalls and proxies, and more. Or, use the
Need Additional Information contact form to make your request.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'>If you want to email Gale
directly, do not use their generic tech support address. Instead, use <a
href="mailto:gale.consortium.installs@cengage.com">gale.consortium.installs@cengage.com</a> and <b><span
style='font-weight:bold'>start your subject line with "<st1:place w:st="on"><st1:State
w:st="on">Oregon</st1:State></st1:place>."</span></b> This will
help the person on the receiving end direct the email to the consortium installs
group that has been briefed about the specifics of the <st1:State
w:st="on"><st1:place w:st="on">Oregon</st1:place></st1:State> contract.
(The part about adding “<st1:State w:st="on"><st1:place w:st="on">Oregon</st1:place></st1:State>”
to the subject line is a new suggestion from folks at Gale.)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'>Finally, if you prefer to call
Gale, be sure to <b><span style='font-weight:bold'>mention that you are part of
the <st1:State w:st="on"><st1:place w:st="on">Oregon</st1:place></st1:State>
statewide contract</span></b> since there is no direct line to the consortium
installs group. 1-800-877-4253 (press 4) <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'>This information can also be found on the
Gale support site for <st1:State w:st="on"><st1:place w:st="on">Oregon</st1:place></st1:State>
libraries and OSL’s Statewide Database Licensing Program page. <a
href="http://www.oregon.gov/OSL/LD/technology/sdlp/">http://www.oregon.gov/OSL/LD/technology/sdlp/</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'>Jen<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=blue face=Calibri><span style='font-size:
12.0pt;font-family:Calibri;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font size=2 color=blue
face="Times New Roman"><span style='font-size:10.0pt;color:blue'>Jennifer
Maurer</span></font></st1:PersonName><font size=2 color=blue><span
style='font-size:10.0pt;color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Times New Roman"><span
style='font-size:10.0pt;color:blue'>School <st1:PersonName w:st="on">Library</st1:PersonName>
Consultant<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font size=2 color=blue
face="Times New Roman"><span style='font-size:10.0pt;color:blue'>Library</span></font></st1:PersonName><font
size=2 color=blue><span style='font-size:10.0pt;color:blue'> Development<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=2
color=blue face="Times New Roman"><span style='font-size:10.0pt;color:blue'>Oregon</span></font></st1:PlaceName><font
size=2 color=blue><span style='font-size:10.0pt;color:blue'> <st1:PlaceType
w:st="on">State</st1:PlaceType></span></font></st1:place><font size=2
color=blue><span style='font-size:10.0pt;color:blue'> <st1:PersonName w:st="on">Library</st1:PersonName><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Times New Roman"><span
style='font-size:10.0pt;color:blue'>250 Winter Street NE<o:p></o:p></span></font></p>
<p class=MsoNormal><U1:PLACE u2:st="on"><U1:CITY u2:st="on"><st1:place w:st="on"><st1:City
w:st="on"><font size=2 color=blue face="Times New Roman"><span
style='font-size:10.0pt;color:blue'>Salem</span></U1:CITY></U1:PLACE></font></st1:City><font
size=2 color=blue><span style='font-size:10.0pt;color:blue'>, <st1:State
w:st="on"><U1:STATE u2:st="on">OR</st1:State></U1:STATE> <st1:PostalCode
w:st="on"><U1:POSTALCODE u2:st="on">97301-3950</st1:PostalCode></span></font></st1:place><font
size=2 color=blue><span style='font-size:10.0pt;color:blue'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face="Times New Roman"><span
style='font-size:10.0pt;color:blue'>503-378-5011<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Calibri><span style='font-size:
10.0pt;font-family:Calibri;color:blue'><a
href="mailto:jennifer.maurer@state.or.us"
title="blocked::mailto:jennifer.maurer@state.or.us"><font face="Times New Roman"><span
style='font-family:"Times New Roman"'><span
title="blocked::mailto:jennifer.maurer@state.or.us">jennifer.maurer@state.or.us</span></span></font></a><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=blue face=Calibri><span
style='font-size:10.0pt;font-family:Calibri;color:blue'><o:p> </o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=blue face="Times New Roman"><span
style='font-size:10.0pt;color:blue'>To receive the latest news about OSLIS, <a
href="http://www.oslis.org">www.oslis.org</a>, sign up for the listserv,</span></font><font
size=2 color=blue face=Calibri><span style='font-size:10.0pt;font-family:Calibri;
color:blue'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><st1:PersonName w:st="on"><font size=2 color=blue
face="Times New Roman"><span style='font-size:10.0pt;color:blue'>OSLIST</span></font></st1:PersonName><font
size=2 color=blue><span style='font-size:10.0pt;color:blue'>, at </span></font><font
size=2 color=blue face=Calibri><span style='font-size:10.0pt;font-family:Calibri;
color:blue'><a href="http://listsmart.osl.state.or.us/mailman/listinfo/oslist"><font
face="Times New Roman"><span style='font-family:"Times New Roman"'>http://listsmart.osl.state.or.us/mailman/listinfo/oslist</span></font></a></span></font><font
size=2 color=blue><span style='font-size:10.0pt;color:blue'>.</span></font><font
size=2 face=Calibri><span style='font-size:10.0pt;font-family:Calibri'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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