<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:p="urn:schemas-microsoft-com:office:powerpoint" xmlns:a="urn:schemas-microsoft-com:office:access" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s="uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs="urn:schemas-microsoft-com:rowset" xmlns:z="#RowsetSchema" xmlns:b="urn:schemas-microsoft-com:office:publisher" xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet" xmlns:c="urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:odc="urn:schemas-microsoft-com:office:odc" xmlns:oa="urn:schemas-microsoft-com:office:activation" xmlns:html="http://www.w3.org/TR/REC-html40" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/" xmlns:rtc="http://microsoft.com/officenet/conferencing" xmlns:D="DAV:" xmlns:Repl="http://schemas.microsoft.com/repl/" xmlns:mt="http://schemas.microsoft.com/sharepoint/soap/meetings/" xmlns:x2="http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ppda="http://www.passport.com/NameSpace.xsd" xmlns:ois="http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir="http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:dsp="http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc="http://schemas.microsoft.com/data/udc" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:sub="http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec="http://www.w3.org/2001/04/xmlenc#" xmlns:sp="http://schemas.microsoft.com/sharepoint/" xmlns:sps="http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:udcs="http://schemas.microsoft.com/data/udc/soap" xmlns:udcxf="http://schemas.microsoft.com/data/udc/xmlfile" xmlns:udcp2p="http://schemas.microsoft.com/data/udc/parttopart" xmlns:wf="http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss="http://schemas.microsoft.com/office/2006/digsig-setup" xmlns:dssi="http://schemas.microsoft.com/office/2006/digsig" xmlns:mdssi="http://schemas.openxmlformats.org/package/2006/digital-signature" xmlns:mver="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mrels="http://schemas.openxmlformats.org/package/2006/relationships" xmlns:spwp="http://microsoft.com/sharepoint/webpartpages" xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:pptsl="http://schemas.microsoft.com/sharepoint/soap/SlideLibrary/" xmlns:spsl="http://microsoft.com/webservices/SharePointPortalServer/PublishedLinksService" xmlns:Z="urn:schemas-microsoft-com:" xmlns:st="" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 12 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
p.midboldbrown, li.midboldbrown, div.midboldbrown
{mso-style-name:midboldbrown;
mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.copy, li.copy, div.copy
{mso-style-name:copy;
mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle22
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle25
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:248999556;
mso-list-template-ids:831654334;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level3
{mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level4
{mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level5
{mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level6
{mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level7
{mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level8
{mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level9
{mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l1
{mso-list-id:1255280369;
mso-list-template-ids:-1134636826;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:.5in;
mso-level-number-position:left;
text-indent:-.25in;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<table class="MsoNormalTable" border="0" cellspacing="5" cellpadding="0" width="700" style="width:525.0pt;background:white">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellpadding="0" width="515" style="width:386.25pt">
<tbody>
<tr>
<td width="162" style="width:121.15pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><img width="144" height="29" id="Picture_x0020_2" src="cid:image002.jpg@01CC2D09.98F54C30" alt="Bill & Melinda Gates Foundation"><o:p></o:p></span></p>
</td>
<td width="174" style="width:130.3pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><img width="144" height="66" id="Picture_x0020_3" src="cid:image001.jpg@01CC2D09.98F54C30" alt="IMLS Logo"><o:p></o:p></span></p>
</td>
<td width="172" style="width:128.8pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><img width="144" height="27" id="Picture_x0020_4" src="cid:image003.jpg@01CC2D09.98F54C30" alt="University of Washington Information School"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="midboldbrown" align="center" style="text-align:center"><strong><span style="color:#5D4C47">U.S. IMPACT Study Second Report</span></strong><span style="color:#5D4C47"><o:p></o:p></span></p>
<p class="copy"><em><span style="color:#5D4C47">Opportunity for All: How Library Policies and Practices Impact Public Internet Access</span></em><span style="color:#5D4C47"><o:p></o:p></span></p>
<p class="copy"><strong><span style="color:#5D4C47">Washington, DC</span></strong><span style="color:#5D4C47">—Public libraries have become essential points of access to the Internet and computers in local communities, with nearly every library in the country
offering public internet access. Yet, individual library practices can have significant affect on the quality and character of this public service.
<a href="http://www.imls.gov/pdf/OppForAll2.pdf"><span style="color:#0D6573">Opportunity for All: How Library Policies and Practices Impact Public Internet Access</span></a>, offers an analysis of the service in four public library systems and makes recommendations
for strategies that help to sustain and improve public access service. The report was funded through a partnership between the Bill and Melinda Gates Foundation and the Institute of Museum and Library Services and was produced by the University of Washington
Information School. <o:p></o:p></span></p>
<p class="copy"><span style="color:#5D4C47">Libraries play a vital role in providing services that are necessary in everyday life. The recommendations from this study provide a foundation to discuss the wide range of internal and external policy issues that
affect the quality, efficiency and effectiveness of the types of library resources and environments most patrons encounter in U.S. public libraries.
<o:p></o:p></span></p>
<p class="copy"><span style="color:#5D4C47">“This study identifies important best practices that can help libraries improve patron experience and contribute to positive learning outcomes,” said IMLS Director Susan Hildreth. “This report will be very useful
for educating the public and provides actionable recommendations for policymakers and funders as they consider future efforts in this area.”
<o:p></o:p></span></p>
<p class="copy"><strong><span style="color:#5D4C47">Report recommendations highlight the need to:</span></strong><span style="color:#5D4C47"><br>
Integrate Technology Services with Other Public Library Services<br>
Incorporate Activity-Based Budgeting to Help Account for the Cost of Public Access Services<br>
Provide Ongoing Technical Training for Library Staff<br>
Formalize Relationships with Community-Based Organizations<br>
Establish a Set of Common Indicators for Public Library Technology Services<br>
Use Data and Stories to Communicate the Value of Public Access Technology<br>
Leverage Library Technology Resources to Enhance Broadband Adoption and Support<o:p></o:p></span></p>
<p class="copy"><span style="color:#5D4C47">The report's findings are based on 300 interviews with staff, users, funding agencies, community-based organizations, and support organizations in four case study sites:
<o:p></o:p></span></p>
<p class="copy"><span style="color:#5D4C47"><a href="http://www.prattlibrary.org/"><span style="color:#0D6573">Enoch Pratt Free Library</span></a>, Baltimore, Maryland<br>
<a href="http://www.faylib.org/"><span style="color:#0D6573">Fayetteville Public Library</span></a>, Fayetteville, Arkansas<br>
<a href="http://www.oaklandlibrary.org/"><span style="color:#0D6573">Oakland Public Library</span></a>, Oakland, California<br>
<a href="http://www.marshalltownlibrary.org/"><span style="color:#0D6573">Marshalltown Public Library</span></a>, Marshalltown, Iowa
<o:p></o:p></span></p>
<p class="copy"><span style="color:#5D4C47">“The libraries featured in this study reflect the service environments encountered by the vast majority of library patrons across the country. We hope that all libraries will recognize themselves in the characteristics
of the case studies and be able to identify policy implications related to their operations from the discussions in the report,” said Michael Crandall, senior lecturer at the University of Washington Information School and co-principal investigator of the
study. <o:p></o:p></span></p>
<p class="copy"><span style="color:#5D4C47">This second report is a companion volume to the first report in the U.S. IMPACT Study,
<a href="http://www.imls.gov/pdf/OpportunityForAll.pdf"><span style="color:#0D6573">Opportunity for All: How the American Public Benefits from Internet Access at U.S. Libraries</span></a>. That report estimated that 77 million people used a library computer
in 2009 and that: <o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:#5D4C47;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3">
<span style="font-size:12.0pt;font-family:"Times New Roman","serif"">40% of the library computer users(an estimated 30 million people) used library resources to help address career and employment needs<o:p></o:p></span></li><li class="MsoNormal" style="color:#5D4C47;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3">
<span style="font-size:12.0pt;font-family:"Times New Roman","serif"">42% (32.5 million people) used library resources to help them with their education and training needs<o:p></o:p></span></li><li class="MsoNormal" style="color:#5D4C47;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo3">
<span style="font-size:12.0pt;font-family:"Times New Roman","serif"">28 million people (37% of library computer users) made use of technology at their local libraries to access health and wellness information<o:p></o:p></span></li></ul>
<p class="copy"><span style="color:#5D4C47">The full report is available at <a href="http://tascha.washington.edu/usimpact">
<span style="color:#0D6573">http://tascha.washington.edu/usimpact</span></a>. <o:p>
</o:p></span></p>
<p><span style="color:#5D4C47"> <o:p></o:p></span></p>
<p class="copy"><strong><span style="color:#5D4C47">About the University of Washington Information School</span></strong><span style="color:#5D4C47"><br>
<em>Media Contact: Michele Norris; <a href="mailto:mnorris@uw.edu"><span style="color:#0D6573">mnorris@uw.edu</span></a>; 206-543-4458</em><br>
The <a href="http://ischool.uw.edu/"><span style="color:#0D6573">University of Washington Information School</span></a> believes in the power of information to change lives. Through instruction, research and practice, the UW Information School, or "iSchool,"
is shaping the ways people create, store, find, manipulate and share information. Our work helps people address information challenges more ethically, effectively and with a heightened sense of possibility. The UW iSchool offers a Bachelor of Science in Informatics
degree, and three graduate degrees: Master of Library and Information Science, Master of Science in Information Management, and Ph.D. in Information Science.<o:p></o:p></span></p>
<p class="copy"><strong><span style="color:#5D4C47">About the Institute of Museum and Library Services</span></strong><span style="color:#5D4C47"><br>
<em>Media Contact: Mamie Bittner; <a href="mailto:mbittner@imls.gov"><span style="color:#0D6573">mbittner@imls.gov</span></a>; 202-327-4201</em><br>
The Institute of Museum and Library Services is the primary source of federal support for the nation's 123,000 libraries and 17,500 museums. The Institute's mission is to create strong libraries and museums that connect people to information and ideas. The
Institute works at the national level and in coordination with state and local organizations to sustain heritage, culture, and knowledge; enhance learning and innovation; and support professional development. To learn more about the Institute, please visit
<a href="http://www.imls.gov"><span style="color:#0D6573">www.imls.gov</span></a>.<o:p></o:p></span></p>
<p class="copy"><strong><span style="color:#5D4C47">About the Bill & Melinda Gates Foundation</span></strong><span style="color:#5D4C47"><br>
<em>Media Contact: <a href="http://www.imls.gov/media@gatesfoundation.org"><span style="color:#0D6573">media@gatesfoundation.org</span></a>; 206-709-3400</em><br>
Guided by the belief that every life has equal value, the Bill & Melinda Gates Foundation works to help all people lead healthy, productive lives. In developing countries, it focuses on improving people's health and giving them the chance to lift themselves
out of hunger and extreme poverty. In the United States, it seeks to ensure that all people--especially those with the fewest resources--have access to the opportunities they need to succeed in school and life. Based in Seattle, Washington the foundation is
led by CEO Jeff Raikes and Co-chair William H. Gates Sr., under the direction of Bill and Melinda Gates and Warren Buffett. Learn more at
<a href="http://www.gatesfoundation.org"><span style="color:#0D6573">www.gatesfoundation.org</span></a> or join the conversation at
<a href="http://www.facebook.com/billmelindagatesfoundation?ref=ts"><span style="color:#0D6573">Facebook</span></a> and
<a href="http://twitter.com/gatesfoundation"><span style="color:#0D6573">Twitter</span></a>.
<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ann Reed, Federal Programs Coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Library Development Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Oregon State Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">250 Winter St. NE<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Salem, OR 97301<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">(503) 378-5027<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">fax (503) 378-6439<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">ann.reed@state.or.us<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
</div>
</body>
</html>