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<DIV>We are reviewing some of our ILL procedures. We would like to know how other public libraries handle these questions.</DIV>
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<DIV>How can your patrons submit ILL requests - in-person, phone, online?</DIV>
<DIV>How do you handle shipping/other pass-through charges?</DIV>
<DIV>What wording do you use on your forms/websites to explain these fees? </DIV>
<DIV>Can your patrons set maximum amounts they are willing to pay? What happens if an item costs more than the set maximum?</DIV>
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<DIV>Thank you for your help.</DIV>
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<DIV>Rebecca Gabert</DIV>
<DIV>Senior Librarian</DIV>
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<DIV>Salem Public Library</DIV>
<DIV>Salem, Oregon</DIV>
<DIV>503-588-6185</DIV>
<DIV><A href="mailto:rgabert@cityofsalem.net">rgabert@cityofsalem.net</A></DIV>
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