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I agree. I bragged about Amy and her reference skills to several people today.<BR> <BR>Kathy Street<br> <BR><div><hr id="stopSpelling">Date: Fri, 7 Oct 2011 11:31:53 -0700<br>From: librarybusiness@yahoo.com<br>To: libs-or@listsmart.osl.state.or.us<br>Subject: Re: [Libs-Or] L-net Notable Transcript<br><br><table border="0" cellSpacing="0" cellPadding="0"><tbody><tr><td style="font: inherit; font-size-adjust: inherit; font-stretch: inherit;" vAlign="top"><div>congratulations, amy. </div>
<div> </div>
<div>that was a stellar reference transacton. those accolades are </div>
<div>well-deserved.</div>
<div> </div>
<div>dan cawley</div>
<div>seaside public library<br><br>--- On <b>Thu, 10/6/11, Emily Papagni <i><emilyp@multcolib.org></i></b> wrote:<br></div>
<blockquote style="padding-left: 5px; margin-left: 5px; border-left-color: rgb(16, 16, 255); border-left-width: 2px; border-left-style: solid;"><br>From: Emily Papagni <emilyp@multcolib.org><br>Subject: [Libs-Or] L-net Notable Transcript<br>To: "Libs-or" <libs-or@listsmart.osl.state.or.us><br>Date: Thursday, October 6, 2011, 3:29 PM<br><br>
<div class="ecxplainMail">Hello,<br><br>L-net, Oregon's Statewide Digital Reference Service<br>(<a href="http://www.oregonlibraries.net/" target="_blank">http://www.oregonlibraries.net</a>), recognizes Amy Hofer at the Portland<br>State University Branford P. Millar Library for her high quality<br>digital reference work while staffing the service in July 2011. Amy’s<br>transcript is online at<br><br><a href="http://www.oregonlibraries.net/notable" target="_blank">http://www.oregonlibraries.net/notable</a><br><br>In this transcript, an Oregon State University patron asked for a list<br>of all of the canneries in Oregon, Washington, and California that<br>process apricots. The patron hoped to purchase apricot pits and<br>resell them for use in cancer research.<br><br>The patron was unfamiliar with OSU Libraries’ business databases, but<br>Amy skillfully helped him navigate the best resources for the<br>question. Amy did much more than just lead the
patron to the<br>databases: she guided him through the SIC and NAICS industry codes,<br>customized his list to include the specific details needed and created<br>an Excel spreadsheet of the data. At the beginning of the chat, the<br>patron said he had just tried searching Google; near the end of the<br>conversation, his reaction was “Oh wow, this is a really powerful<br>website, I had no idea about it before this session”. Amy finished by<br>giving the patron the email address of OSU’s Business Librarian for<br>further consultation.<br><br>The L-net Quality Team is impressed with everything Amy did – her<br>friendly tone, reference skills, and the effort she made to provide<br>the patron with the resources needed to completely answer the<br>question.<br><br>As an expression of our appreciation, Amy was presented with flowers<br>and a certificate. Please join us in congratulating her!<br><br>The L-net Quality
Team<br><br>Stephanie Debner, Portland Community College Library<br>Barbara O’Neill, Washington County Cooperative Library Services<br>Emily Papagni, Multnomah County Library<br>_____________________________________________________<br>Libs-Or mailing list<br><a href="http://us.mc1620.mail.yahoo.com/mc/compose?to=Libs-Or%40listsmart.osl.state.or.us" target="_blank">Libs-Or@listsmart.osl.state.or.us</a><br><a href="http://listsmart.osl.state.or.us/mailman/listinfo/libs-or" target="_blank">http://listsmart.osl.state.or.us/mailman/listinfo/libs-or</a><br>Hosted by the Oregon State Library. The Library is not responsible for content.<br>Questions related to message content should be directed to list owner(s) or the sender of the message, by phone or email.<br>Technical questions? Call 503-378-8800.<br></div></blockquote></td></tr></tbody></table><br>_____________________________________________________
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